Assistant Manager

Tallahassee, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $23.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

Wendy's is a renowned fast-food restaurant chain known for its commitment to quality, service, and cleanliness. With a widespread presence, Wendy's continues to lead in the quick-service restaurant industry by offering fresh, made-to-order meals in a welcoming environment. The company prides itself on its strong culture centered around customer satisfaction and operational excellence. As a respected employer in the food service sector, Wendy's fosters opportunities for career growth and development within its dynamic and fast-paced work settings.

The Restaurant Assistant Manager (AM) role at Wendy's is integral to maintaining the high standards that the brand is known for. This position involves supporting the creation and reinforcement of a service culture designed to "Delight Every Customer" while driving sales growth for the establishment. The AM provides crucial training and hands-on support for daily restaurant operations to ensure each shift delivers exceptional service through effective modeling and coaching of team members. This includes executing daily team huddles that keep the crew aligned on customer needs and operational priorities.

In their role, the Assistant Manager takes responsibility for monitoring and improving the quality, service, and cleanliness in the restaurant, abiding by food safety policies and health regulations. They partner with restaurant management to identify opportunities to optimize scheduling and increase restaurant profitability. The AM plays a key part in supervising and developing crew members and team trainers, promoting a positive work environment that fosters retention and employee engagement.

This full-time position demands a proactive leader with a strong customer orientation, sharp organizational skills, and the ability to multitask effectively in a fast-paced environment. The Assistant Manager is entrusted with decision-making authority relating to customer service management, schedule adjustments, and operational problem resolution, reflecting trust in their judgement and diligence.

By joining Wendy's as an Assistant Manager, candidates step into a role where their leadership directly influences the customer experience and the overall success of the restaurant. They engage actively in marketing initiatives, service quality control, and team motivation, helping to position Wendy's as the preferred dining choice in their local community. This position offers an excellent opportunity for individuals passionate about food service management and operational excellence to further develop their career within a leading global brand.

Job Requirements

High school diploma or GED preferred
must be at least 18 years of age
three years of restaurant management experience preferred
one year of full-time equivalent supervisory experience required
one year or more of full-time equivalent restaurant, retail or customer service focused experience required
must maintain ServSafe certification
knowledge of federal, state and local employment laws
ability to quickly learn and train others in Wendy's systems and employee development programs
ability to multi-task in a fast-paced environment
ability to maintain composure and give sound advice and direction
ability to work in a team environment
ability to demonstrate a strong customer orientation focus
ability to demonstrate accuracy and attention to detail
ability to demonstrate professionalism, composure and discretion when expediting or resolving customer-related concerns and issues
ability to work a flexible 50 working hours work week
ability to be available to report to work promptly and regularly and work all day parts and days of the week
must have reliable transportation and ability to drive long distances as needed to work in multiple locations
other duties as assigned

Job Qualifications

High School Diploma or GED preferred
must be at least 18 years of age
three years of restaurant management experience preferred
one year full-time equivalent supervisory experience required
one year or more of restaurant, retail or customer service experience required
must maintain ServSafe certification
knowledge of federal, state and local employment laws
ability to quickly learn and train others in Wendy's systems and employee development programs
ability to multi-task in a fast-paced environment
strong customer orientation
professionalism, composure and discretion in resolving customer concerns
ability to work in a team environment
accuracy and attention to detail

Job Duties

Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and manager meetings
create a service culture designed to delight every customer by leading, modeling and coaching exemplary customer service behaviors
lead and drive the selling culture through customer service, sales incentives and average ticket growth
maximize store sales goals and participate in marketing programs
project, create and execute effective labor scheduling while monitoring labor variances
partner with other restaurant managers to set the daily operations plan to improve customer experience
analyze and solve customer feedback issues to coach team members on improvements
drive and execute the marketing calendar including local restaurant marketing
ensure huddles are conducted consistently on all day parts focusing on exceeding customer expectations
supervise, train, mentor and develop crew members and restaurant management team
reinforce policies and procedures to ensure a safe and professional environment
ensure continual improvement of quality, service and cleanliness standards