assistant manager

Cicis Pizza is a well-established restaurant chain with over 270 locations spread across 22 states in the United States. Known for its all-you-can-eat pizza buffet, Cicis Pizza has built a strong reputation for providing delicious, quality products in a family-friendly environment. As a growing company, Cicis Pizza continues to expand its footprint by focusing on customer satisfaction, operational excellence, and delivering a fun dining experience for guests of all ages.

Joining Cicis Pizza means becoming part of a dynamic team dedicated to upholding the highest standards of food quality and customer service. The company is currently seeking talented Shift Leaders to play a crucial role in directing the shift operations at their restaurants. This is an exciting opportunity for individuals who are passionate about the food service industry and have strong leadership skills to help maintain and enhance the Cicis brand.

The Shift Leader position at Cicis Pizza is pivotal in ensuring smooth restaurant operations during each shift. Shift Leaders are responsible for maintaining compliance with company standards in all operational areas including product preparation, customer relations, team management, and safety protocols. They lead by example, demonstrating exemplary operations skills to ensure every product served meets Cicis' quality guidelines and guests’ expectations.

Beyond food preparation, Shift Leaders are expected to handle guest concerns professionally and promptly. They actively seek guest feedback, share insights with their team, and use this information to improve operations and foster customer loyalty. Training and coaching team members on quality standards and operational procedures is a significant part of their role, utilizing tools such as the Cicis Operations Manual and Team Member Handbook.

Supervising a restaurant team, the Shift Leader ensures adequate staffing levels based on projected sales, reinforces uniform and appearance standards, and cultivates a positive atmosphere of teamwork, energy, and enjoyment. They also contribute to sales growth by encouraging product knowledge and effective sales techniques among team members.

Financial responsibility is another key aspect, including managing cash operations, inventory controls to minimize waste, and ensuring the restaurant’s cleanliness and safety. The Shift Leader plays a vital role in managing the restaurant’s assets by adhering to safety and security standards to provide a safe environment for both guests and staff.

This role requires individuals who are at least 18 years old and possess reliable transportation to get to work. Candidates must be flexible with their availability, prepared to work long hours including nights, weekends, and emergency shifts as needed. They also need to demonstrate the ability to perform all job functions within the restaurant and lead a team independently during their shift.

Working as a Shift Leader at Cicis Pizza offers an opportunity to build strong leadership and operational management skills in a thriving, customer-focused environment. This position is vital for anyone looking to advance their career in the restaurant industry while contributing significantly to the growth and success of a well-known brand.