Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Opportunity for advancement
Professional development opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is a leading name in the indoor entertainment industry, defined by its innovative approach to family-friendly fun and adventure. Based in Dallas, Urban Air has revolutionized the concept of location-based entertainment, creating unique, exciting, and safe environments where families and friends can come together to enjoy a variety of attractions, including trampolines, climbing walls, indoor playgrounds, and more. As the worlds largest adventure park operator, Urban Air is committed to delivering exceptional experiences that inspire kids to have fun and aim higher, encouraging them to achieve beyond their limits while providing a safe and inclusive atmosphere for everyone.
The company prides itself on its Culture of Activating Awesome, a vibrant and empowering workplace ethos that fosters teamwork, excellence, and personal growth. Urban Air Houston Heights, a branch of this renowned entertainment company, is currently seeking a dedicated and motivated Assistant Manager to join their dynamic team. As an Assistant Manager, you will lead efforts to motivate and guide staff, instill accountability, and achieve outstanding business results by upholding Urban Air's high standards of operation and service. This role requires providing overall leadership, supervision, and direction on strategic initiatives to enhance operational efficiency and customer satisfaction.
The Assistant Manager is pivotal in cultivating a team environment that consistently delivers exceptional customer service. This includes directing staff to perform at a high level while ensuring that training, coaching, and staff development programs are effectively implemented. The role involves not just managing day-to-day operations but also strategically planning staff schedules to optimize coverage and maximize guest experiences. The Assistant Manager drives staff motivation by leveraging individual strengths, fostering a positive work culture, and serving as a Brand Ambassador and Culture Champion for Urban Air. The position also involves responsibility for inventory management, expense control, and overseeing all aspects of the operation including entertainment, food and beverage services, attractions, and property inspections to maintain safety, cleanliness, and security.
Candidates for this position must have a background in hospitality or related industries such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. With at least one year of supervisory or management experience required, the ideal candidate will demonstrate professionalism, enthusiasm, and a strong ability to communicate effectively, both verbally and in writing. They should be adaptable, energetic, and able to work weekends, evenings, and holidays, reflecting the company's commitment to operational excellence and guest satisfaction. Urban Air Houston Heights offers a stimulating work environment where employees are encouraged to grow, learn, and be part of a team that values diversity and inclusivity. If you are ready to take on a challenging and rewarding leadership role in a fast-paced and exciting setting, this opportunity with Urban Air Adventure Parks is for you.
The company prides itself on its Culture of Activating Awesome, a vibrant and empowering workplace ethos that fosters teamwork, excellence, and personal growth. Urban Air Houston Heights, a branch of this renowned entertainment company, is currently seeking a dedicated and motivated Assistant Manager to join their dynamic team. As an Assistant Manager, you will lead efforts to motivate and guide staff, instill accountability, and achieve outstanding business results by upholding Urban Air's high standards of operation and service. This role requires providing overall leadership, supervision, and direction on strategic initiatives to enhance operational efficiency and customer satisfaction.
The Assistant Manager is pivotal in cultivating a team environment that consistently delivers exceptional customer service. This includes directing staff to perform at a high level while ensuring that training, coaching, and staff development programs are effectively implemented. The role involves not just managing day-to-day operations but also strategically planning staff schedules to optimize coverage and maximize guest experiences. The Assistant Manager drives staff motivation by leveraging individual strengths, fostering a positive work culture, and serving as a Brand Ambassador and Culture Champion for Urban Air. The position also involves responsibility for inventory management, expense control, and overseeing all aspects of the operation including entertainment, food and beverage services, attractions, and property inspections to maintain safety, cleanliness, and security.
Candidates for this position must have a background in hospitality or related industries such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. With at least one year of supervisory or management experience required, the ideal candidate will demonstrate professionalism, enthusiasm, and a strong ability to communicate effectively, both verbally and in writing. They should be adaptable, energetic, and able to work weekends, evenings, and holidays, reflecting the company's commitment to operational excellence and guest satisfaction. Urban Air Houston Heights offers a stimulating work environment where employees are encouraged to grow, learn, and be part of a team that values diversity and inclusivity. If you are ready to take on a challenging and rewarding leadership role in a fast-paced and exciting setting, this opportunity with Urban Air Adventure Parks is for you.
Job Requirements
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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