Assistant Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $19.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

employee recognition programs

Job Description

Flynn Group, founded by Greg Flynn in 1999, began its journey with the acquisition of eight Applebee's restaurants. Over the past two decades, the company has experienced substantial growth by building new stores and acquiring other franchise operators, establishing itself as the largest Applebee's franchisee worldwide. With over 460 Applebee's restaurants spanning 24 states, Flynn Group has built a strong foundation that has enabled it to expand beyond Applebee's into other leading brands and industries. Flynn Group now operates a diversified portfolio that includes iconic and world-class franchises such as Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. This diverse brand presence underscores the company's commitment to excellence and growth in the hospitality and fitness sectors.

Flynn Applebee's stands out as one of the seven premier brands under the Flynn Group umbrella. The company is recognized as the largest franchise operator globally, driven by a mission to be the premier operator within each brand it manages. Their core values — Care Genuinely for People, Play like a Champion, and Win as One — form the cultural heart of the organization, guiding every decision and interaction across all levels of service and management.

The role of Applebee's Assistant Manager is pivotal to maintaining the high standards and guest experiences expected at Flynn Applebee's. This role is a full-time, hands-on leadership position that immerses the Assistant Manager in all facets of daily restaurant operations. The Assistant Manager is tasked with driving team engagement, ensuring exceptional service, and leading by example in a dynamic and often fast-paced environment. They must be adept at problem-solving, managing stress, and maintaining a positive and productive work atmosphere. This role demands a commitment to teamwork and a passion for creating memorable experiences for both guests and staff.

As an Assistant Manager at Flynn Applebee's, you will be responsible for managing staff performance, maintaining operational standards, and upholding safety and cleanliness protocols. You will lead efforts to resolve customer complaints promptly and effectively, demonstrate strong leadership in staff training and development, and ensure compliance with company policies as well as health and safety regulations. The dynamic nature of the restaurant industry means that this position requires flexibility and versatility, including working various shifts, assisting in multiple roles as needed, and continuously striving for personal and team growth through Flynn's Management Development Program.

If you are enthusiastic about hospitality, enjoy leading teams, and thrive in a challenging yet rewarding environment, this is a prime opportunity to join one of the most respected franchise operators in the industry and contribute to a company that values its people and delivers exceptional dining experiences.

Job Requirements

High school diploma or equivalent
at least 2-3 years of restaurant management experience
Serve Safe Food and Serve Safe Alcohol certifications preferred
ability to work various shifts including weekends
capacity to stand and move for up to 10 hours
ability to lift up to 50 pounds safely
strong verbal and written communication skills
finger and hand dexterity for using small tools and equipment
willingness to perform various job functions across the restaurant

Job Qualifications

At least 2-3 years restaurant management experience
Serve Safe Food and Serve Safe Alcohol certifications a plus
strong leadership and team management skills
excellent problem-solving abilities
effective communication and interpersonal skills
ability to work in a fast-paced environment
commitment to customer service excellence
experience with inventory management and cost control
familiarity with health and safety regulations
ability to train and develop staff
skilled in scheduling and operational planning

Job Duties

Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit
cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs
ensures the immediate response and correction of all verbal guest complaints to self and staff
ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards
maintains departmental inventory levels
ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks
effectively schedules employees to meet sales demands
maintains effective safety and security programs
promotes and leads restaurant organization, cleanliness and sanitation
performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs
promotes quality recruitment and referrals of potential team member and management candidates
promotes Flynn | Applebee's training procedures for new managers
helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems
participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations
assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development
monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action
assures compliance with company policies, practices and procedures
responsible for controlling cost in assigned department
compliance with local, state and federal laws, regulations and guidelines
drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion
responsible for preparing and submitting accurate daily paperwork
assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards
provides a role model for managers and employees
develops self on all store related technology
must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant, including cooking on the line, expo, seating guests, bartending
uses the Management Development Program for continuous growth of leadership skills and proficiencies