Assistant Manager

Toledo, OH, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $24.25

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid training

flexible schedule

Job Description

Wendy's is a renowned fast-food restaurant chain known for its quality food, exceptional customer service, and commitment to delivering a delightful dining experience. Established as one of the leading names in the quick-service restaurant industry, Wendy's prides itself on its fresh ingredients, customer-centric approach, and innovative menu offerings. The company operates a wide network of restaurants across various locations, offering career growth opportunities and a dynamic work environment. Wendy's emphasizes teamwork, continuous learning, and upholding high standards in food safety, service quality, and cleanliness to maintain its strong brand reputation.

The role of Restaurant Assistant Manager (AM) at Wendy's is crucial for supporting the restaurant in achieving its operational and customer service goals. The Assistant Manager plays a key part in fostering a service culture designed to delight every customer and drive sales growth. This position involves providing hands-on training and leadership to ensure every shift delivers top-notch customer service through effective modeling and coaching. The Assistant Manager is an expert in executing team communication practices known as huddles, which focus on aligning the restaurant team around customer priorities and ways to exceed their expectations.

In this role, the AM supports continuous improvement in quality, service, and cleanliness while maintaining strict adherence to food safety protocols and company policies. The Assistant Manager works closely with restaurant management to identify opportunities for operational efficiency, optimize scheduling, and boost sales and profitability. Responsibilities include training and coaching managers and crew members, driving customer service excellence, managing labor schedules, analyzing sales and customer feedback, and executing marketing initiatives.

Working as an Assistant Manager at Wendy's requires leadership skills, the ability to work in a fast-paced environment, and a strong focus on customer satisfaction. The role demands excellent communication skills, problem-solving abilities, and the capacity to develop and motivate a team to meet and exceed operational standards. The Assistant Manager is also tasked with ensuring compliance with health and sanitation regulations, supporting cultural onboarding, and maintaining a safe and professional environment for both customers and employees.

The position typically requires a high school diploma or GED, supervisory experience, and knowledge of food safety standards such as ServSafe certification. Candidates must be at least 18 years of age and possess reliable transportation. The role involves working a flexible schedule of approximately 50 hours per week, including varied shifts and the potential to travel between locations as business needs dictate.

Overall, the Assistant Manager at Wendy's is a pivotal role that balances operational management with a passion for delivering exceptional customer experiences. This role offers an excellent opportunity for those interested in restaurant management careers to develop their leadership skills, contribute to a thriving brand, and be part of a team committed to excellence in the quick-service restaurant industry.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others on Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Demonstrates accuracy and attention to detail
Professionalism, composure and discretion in resolving customer concerns
Ability to work a flexible 50-hour work week
Must be available to work all shifts and days
Reliable transportation and ability to travel to multiple locations
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others on Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Demonstrates accuracy and attention to detail
Professionalism, composure and discretion in resolving customer concerns
Ability to work a flexible 50-hour work week
Reliable transportation and ability to travel as needed

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions
Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and meetings
Supervise crew members and team trainers to maximize retention
Create a service culture designed to delight every customer by leading and coaching exemplary customer service behaviors
Train employees to exceed customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives and initiatives
Analyze sales results, coach consistent selling behaviors and create action plans to support sales growth
Maximize store sales goals by participating in marketing programs and evaluating store performance
Manage labor scheduling, monitor labor variances and maintain proper coverage to ensure customer service standards
Partner with restaurant managers to set the daily operations plan to improve customer experience
Analyze and problem solve customer feedback to coach team and recommend corrective actions
Drive marketing calendar execution including local restaurant marketing
Ensure consistent team huddles focused on exceeding customer expectations
Supervise and develop crew members and management through communication and training
Reinforce and follow up on policies to maintain a safe and efficient environment
Ensure continual improvement of quality, service and cleanliness standards
Utilize customer experience playbook and address service issues effectively
Approve schedule changes, investigate customer complaints and monitor service quality
Recommend corrective actions related to customer service issues or poor performance
Support and lead cultural onboarding and ongoing communications within the restaurant