Assistant Manager

Jackson, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $23.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

flexible schedule

employee recognition programs

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, known as a pioneer and market leader in location-based entertainment. They have revolutionized family entertainment by offering a safe and exciting environment filled with attractions like trampolines, climbing walls, ropes courses, dodgeball arenas and more. Urban Air prides itself on creating memorable experiences that inspire kids to have fun while aiming higher and achieving things they never thought possible. As the largest indoor adventure park operator in the world, they emphasize a strong culture centered on teamwork, innovation, and customer satisfaction. The company is committed to diversity and equality and fosters an inclusive workplace where all employees have the opportunity to grow and succeed.

The Assistant Manager role at Urban Air Jackson involves providing overall leadership, supervision, and strategic guidance to ensure business goals and operating standards are met effectively. This position plays a crucial role in cultivating a motivated and accountable team environment that delivers exceptional guest experiences. The Assistant Manager supports hiring and retention efforts, oversees staff training, coaching, and discipline, and ensures adequate staffing levels to meet fluctuating business demands. Other responsibilities include managing inventory and expenses, maintaining safety and cleanliness, implementing employee recognition programs, and continually improving operational execution aligned with Urban Air’s philosophies. The role requires a dynamic individual with strong communication skills, the ability to motivate and develop staff, and a passion for hospitality and entertainment. Candidates must be adaptable, self-motivated, and eager to contribute to an energetic, guest-focused workplace culture. Regular work during evenings, weekends, and holidays is essential to meet operational needs. This leadership position provides an excellent opportunity for growth and impact within a vibrant and fast-paced family entertainment setting.

Job Requirements

Experience in hospitality
1+ year supervisory or management experience
Ability to pass background check
Prefer CPR/First Aid certification
Must be professional and self-motivated
Computer skills in Microsoft Office
Must demonstrate good grooming and conduct
Ability to work varied shifts including weekends and holidays
Ability to lift and carry up to 30 pounds
Ability to stand for long periods
Must have regular and predictable attendance
Ability to communicate effectively
Must be adaptable and flexible
Exercise good judgment
Must appreciate diversity
Ability to interact enthusiastically with others

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid certification is preferred
Brand ambassador and culture champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned