Assistant Manager

Lubbock, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $18.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Training and Development

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to delivering high-quality food and exceptional customer service. Established with the goal of providing great-tasting meals in a friendly and welcoming atmosphere, Wendy's continues to grow and innovate within the highly competitive restaurant industry. With a rich heritage and a focus on operational excellence, Wendy's is dedicated to maintaining a service culture that truly delights every customer, ensuring each visit is memorable and satisfying. The company prides itself on its ability to blend fast service with quality, cleanliness, and a positive dining experience, which has made it a favorite among a diverse customer base.

The role of Restaurant Assistant Manager at Wendy's is pivotal in supporting and enhancing the service culture that drives the company's success. As an Assistant Manager, you will play an integral part in daily restaurant operations, focusing on training, coaching, and leading the team to meet and exceed customer expectations. This position requires a proactive leader who is skilled at executing effective communication strategies, such as the essential "huddles," which keep the team aligned on priorities and customer service goals. You will be responsible for ensuring that food safety protocols and cleanliness standards are rigorously maintained according to company policies and health regulations.

In this dynamic role, you will oversee the daily training and development of crew members and restaurant managers, promoting a culture where exceptional customer service is the norm. This includes supervising and supporting team members so that retention and morale are optimized. With a focus on quality, service, and cleanliness, the Assistant Manager acts as a coach and mentor, providing constructive feedback and fostering continuous improvement in all aspects of restaurant operations.

Additionally, you will be involved in driving sales growth by implementing effective selling techniques, analyzing performance metrics, and leveraging marketing initiatives. Labor management is another key responsibility, where the Assistant Manager creates and adjusts schedules to meet service demands while controlling costs. Collaboration with other managers to set daily operational plans ensures that the restaurant team is always prepared to provide outstanding service.

Problem-solving and customer feedback analysis are critical components of the position, enabling you to address challenges promptly and maintain high customer satisfaction. Your leadership will influence not only operational success but also the overall customer experience, making this an exciting and impactful career opportunity within Wendy's.

This role demands flexibility, professionalism, and a strong commitment to the brand’s values. Being part of Wendy's means joining a team that values employee growth, teamwork, and a dedication to excellence in fast-food service. If you are passionate about leadership, customer service, and restaurant operations, the Assistant Manager position at Wendy's offers a rewarding pathway to develop your career in the hospitality industry.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time supervisory experience required
One year or more of full-time restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy’s systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants, area office, etc., as business needs dictate
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
At least 18 years of age
Three years of restaurant management experience preferred
One year of full-time supervisory experience required
One year or more of full-time restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy’s systems and employee development programs
Ability to multitask in a fast-paced environment
Strong customer orientation
Ability to maintain composure and provide sound advice and direction
Ability to work effectively in a team environment
Demonstrated accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion in resolving customer concerns
Flexibility to work 50 hours per week
Reliable transportation and ability to travel as required

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions with support from General or District Manager
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
Supervise crew members and Team Trainers to maximize retention
Create a service culture designed to "Delight Every Customer" by leading, modeling and coaching exemplary customer service behaviors
Train employees to focus on exceeding customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives, initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and service consistency
Maximize store sales goals versus annual operating plan including participation in marketing programs
Evaluate store performance to develop and implement plans to resolve unfavorable trends and enhance sales
Manage new product rollouts and procedures
Ensure compliance with company operating policies to protect Wendy’s brand and assets
Project, create and execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust schedules accordingly
Maintain proper coverage to meet or exceed customer service standards
Partner with other restaurant managers to set the Daily Operations Plan to improve customer experience
Teach, train and develop managers in appropriate Daily Operations Plan execution
Analyze and problem solve customer feedback to coach team on opportunities for improvement
Recommend and initiate corrective actions with General Manager approval
Drive and execute marketing calendar including local restaurant marketing
Ensure consistent and effective huddles across all day parts
Supervise, train, mentor and communicate with crew members and management
Support cultural onboarding and restaurant communications
Reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
Ensure continual improvement of quality, service, and cleanliness standards including food product quality monitoring
Utilize the Customer Experience Playbook to resolve service issues and direct team effectively
Approve daily operations plan adjustments based on customer feedback
Approve investigation and resolution of customer complaints
Approve schedule changes to support business needs
Monitor service quality and adjust positioning guidelines
Manage corrective actions related to customer service issues or performance concerns
Handle additional duties as assigned