Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $20.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Wendy's is a leading fast-food restaurant chain known for its fresh ingredients, quality menu items, and commitment to outstanding customer service. Founded in 1969, Wendy's has grown to become one of the largest and most recognizable fast-food brands globally, with thousands of locations providing quick, friendly service and a welcoming atmosphere. The company places a strong emphasis on delivering value and satisfaction to customers while fostering an empowering work environment for its employees. Wendy's continually innovates both in its menu offerings and operational practices to maintain its competitive edge in the fast-food industry.
The position of Restaurant Assistant Manager at Wendy's is a pivotal role designed to support the overall service culture aimed at delighting every customer and driving increased sales. As an Assistant Manager, you will have the critical responsibility of supporting daily operations through effective training, coaching, and leadership to ensure each shift runs smoothly and delivers exceptional customer experiences. You will work closely with the restaurant management team to reinforce food safety protocols, maintain cleanliness and quality service standards, and promote a positive, high-performing workplace. Your role will involve conducting team huddles, managing labor scheduling, analyzing sales trends, and driving strategies for continuous improvement in all key operational areas.
This role demands a hands-on, proactive leader who can motivate and develop crew members, oversee compliance with company policies and health regulations, and act decisively to resolve customer issues. As an Assistant Manager, you will also collaborate with other management personnel to maximize scheduling efficiency and implement marketing initiatives that enhance sales and brand presence. Your leadership will directly impact the restaurant’s ability to meet sales targets, uphold brand standards, and deliver a consistently high level of customer satisfaction.
Ideal candidates for this role will be equipped with prior supervisory or management experience in a restaurant or customer service setting, possess strong communication and organizational skills, and demonstrate an unwavering commitment to quality and customer service. This position offers a dynamic work environment where adaptability, attention to detail, and team collaboration are essential. The Assistant Manager is expected to work approximately 50 hours per week, covering all shifts and days as needed, and must have reliable transportation to support multiple locations and business needs.
Joining Wendy's as a Restaurant Assistant Manager offers an exciting opportunity to develop your leadership skills in a fast-paced industry while being part of a brand recognized for its dedication to quality and customer delight. You will play a key role in creating memorable dining experiences, improving operational efficiencies, and fostering a positive team culture that drives the success of the restaurant. This position provides a rewarding career path with room for growth and development within a globally respected company.
The position of Restaurant Assistant Manager at Wendy's is a pivotal role designed to support the overall service culture aimed at delighting every customer and driving increased sales. As an Assistant Manager, you will have the critical responsibility of supporting daily operations through effective training, coaching, and leadership to ensure each shift runs smoothly and delivers exceptional customer experiences. You will work closely with the restaurant management team to reinforce food safety protocols, maintain cleanliness and quality service standards, and promote a positive, high-performing workplace. Your role will involve conducting team huddles, managing labor scheduling, analyzing sales trends, and driving strategies for continuous improvement in all key operational areas.
This role demands a hands-on, proactive leader who can motivate and develop crew members, oversee compliance with company policies and health regulations, and act decisively to resolve customer issues. As an Assistant Manager, you will also collaborate with other management personnel to maximize scheduling efficiency and implement marketing initiatives that enhance sales and brand presence. Your leadership will directly impact the restaurant’s ability to meet sales targets, uphold brand standards, and deliver a consistently high level of customer satisfaction.
Ideal candidates for this role will be equipped with prior supervisory or management experience in a restaurant or customer service setting, possess strong communication and organizational skills, and demonstrate an unwavering commitment to quality and customer service. This position offers a dynamic work environment where adaptability, attention to detail, and team collaboration are essential. The Assistant Manager is expected to work approximately 50 hours per week, covering all shifts and days as needed, and must have reliable transportation to support multiple locations and business needs.
Joining Wendy's as a Restaurant Assistant Manager offers an exciting opportunity to develop your leadership skills in a fast-paced industry while being part of a brand recognized for its dedication to quality and customer delight. You will play a key role in creating memorable dining experiences, improving operational efficiencies, and fostering a positive team culture that drives the success of the restaurant. This position provides a rewarding career path with room for growth and development within a globally respected company.
Job Requirements
- High school diploma or GED (preferred)
- Must be at least 18 years of age
- Three years of restaurant management experience (preferred)
- One year of full-time equivalent supervisory experience required
- One year or more of restaurant, retail, or customer service experience required
- Must maintain ServSafe certification
- Knowledge of federal, state, and local employment laws
- Ability to quickly learn Wendy's systems and employee development programs
- Ability to multitask in a fast-paced environment
- Ability to maintain composure and provide sound advice
- Ability to work effectively in a team environment
- Strong customer orientation focus
- Accuracy and attention to detail
- Professionalism and discretion when resolving customer issues
- Ability to work flexible 50-hour work weeks
- Availability to work all shifts and days
- Reliable transportation and ability to travel as needed
- Other duties as assigned
Job Qualifications
- High school diploma or GED (preferred)
- Three years of restaurant management experience (preferred)
- One year of full-time equivalent supervisory experience
- One year of restaurant, retail, or customer service experience
- Must maintain ServSafe certification
- Knowledge of employment laws
- Ability to learn Wendy's systems and training programs
- Strong customer service orientation
- Ability to multi-task and maintain composure in a fast-paced environment
- Excellent communication and organizational skills
Job Duties
- Train and monitor food safety procedures for all employees
- Work with management team to develop and communicate with crew members through team huddles and meetings
- Create and enforce a service culture designed to delight customers
- Lead selling efforts through customer service, sales incentives, and initiatives
- Maximize store sales and manage new product rollouts and compliance
- Create and monitor effective labor scheduling and adjust to meet business needs
- Analyze customer feedback and coach staff to improve service and resolve issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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