Assistant Manager

Terrell, TX, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $21.00

Work Schedule

Flexible

Benefits

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition Reimbursement

flexible schedule

Employee Discounts

Job Description

Wingstop is a leading restaurant franchise known for its flavorful chicken wings and exceptional customer service. Established with a strong presence in the fast-casual dining sector, Wingstop has built a reputation for offering a variety of wing flavors and sides, delivering a quality dining experience both in-store and through takeout and delivery options. The company values its employees and aims to foster a positive work environment that promotes career growth, work-life balance, and employee satisfaction. Wingstop places a strong emphasis on operational excellence and customer satisfaction, ensuring every guest receives prompt and courteous service. The franchise has a structured approach to training and development, which helps employees grow in their careers by gaining leadership skills, operational knowledge, and customer service expertise. They offer competitive compensation and a comprehensive benefits package aimed at supporting employees' well-being and advancement opportunities.

We are currently seeking a proactive and dedicated Assistant Manager to join our Wingstop team. This role is vital in supporting the Store Manager to ensure smooth daily operations, manage staff effectively, and maintain high standards of service and cleanliness. The Assistant Manager will be responsible for assisting the crew in welcoming guests, overseeing order preparation, and ensuring compliance with company policies including cash handling and employee assessments. This position requires strong leadership skills to hold crew accountable, manage inventory, and execute scheduling requirements while creating a positive working atmosphere. The Assistant Manager plays a crucial role in meeting service quality objectives, maintaining the store’s appearance, and upholding Wingstop's standards for customer satisfaction. This is an excellent opportunity for individuals seeking a managerial role with opportunities for growth and a chance to contribute to a thriving restaurant environment. Benefits include bonuses for all employees, paid time off, frequent pay increases, advancement opportunities, tuition reimbursement, a flexible schedule, and employee discounts.

Job Requirements

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints
Manager certificate is a plus

Job Qualifications

High school diploma or equivalent
Previous experience in a fast-food or restaurant management role preferred
Strong leadership and team management skills
Proficiency in cash handling and POS systems
Excellent organizational and multitasking abilities
Ability to maintain high standards of cleanliness and safety
Strong communication and interpersonal skills
Ability to train and develop employees

Job Duties

Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service
Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner
Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced
Make employee assessments by assigning one on one counseling reports with the store manager for review
Holding crew accountable for cleaning, any damages done to company property and work output
Be knowledgeable about personal and administrative policies guidelines & training programs
Be fair and consistent with any corrective actions for any violations of company, rules, and procedures
Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed
Follow up with the store manager for any callouts or no-shows
Managing daily and weekly inventory
Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need
Managing labor during shift
Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures
Report any differences with the store manager
Inspect equipment daily as well as keeping up with the temp log
Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard