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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
free meal
medical benefits
career advancement
Scholarship Opportunities
Job Description
KFC is a world-renowned fast-food restaurant chain specializing in fried chicken and known globally for its distinctive blend of herbs and spices. As a leading player in the quick-service restaurant industry, KFC operates thousands of locations around the world, delivering high-quality food and memorable customer experiences. The brand emphasizes strong community values, innovation, and a commitment to excellence in every aspect of its operations. As part of the dynamic and fast-paced restaurant sector, KFC offers career opportunities that blend teamwork, customer service, and leadership, making it an excellent choice for individuals passionate about hospitality and management.
The Assistant Manager role at KFC is a pivotal position designed to support the Restaurant General Manager (RGM) in maintaining brand standards and elevating the overall guest experience. In this capacity, you will be integral to the restaurant's daily success, leading by example with dedication and enthusiasm. The Assistant Manager is responsible for training, coaching, and recognizing team members to foster an environment of pride and motivation, ultimately driving the team towards delivering unforgettable customer experiences.
This role entails overseeing operations during the absence of the RGM and making key decisions that affect the restaurant's performance. You will actively contribute to daily operational responsibilities to ensure smooth restaurant functioning, including enforcing stringent food safety protocols and prioritizing customer satisfaction by implementing the KFC Connect Success Routine. The position is full-time, requiring a 50-hour workweek that includes 40 hours paid at the regular rate and an additional 10 hours compensated at time and a half, offering a balanced yet rewarding work experience for those committed to growth and excellence.
The Assistant Manager will collaborate closely with the RGM to assess team performance and provide constructive feedback, addressing employee relations issues proactively. Recruiting and hiring quality team members are also key duties to maintain high standards and promote a culture of equity, inclusion, and belonging within the restaurant. In addition, the management of profit and loss, cash control, security, inventory, and labor management are essential components of the role, as is reviewing financial reports and taking appropriate action to optimize restaurant performance. Facility upkeep and compliance with health, safety, and food safety standards are also part of the daily responsibilities, ensuring a safe and pleasant environment for both employees and customers.
KFC believes in a work-hard, play-hard philosophy and offers its Assistant Managers competitive pay, eligibility for bonuses, and comprehensive benefits such as medical coverage from the first day of employment. Employees enjoy two weeks of vacation with additional paid time off, free meals during each shift, and access to career advancement and professional development opportunities. Unique to KFC, the Foundation Programs provide substantial perks including free college tuition at WGU, a dollar-for-dollar savings match program, and hardship assistance, underscoring their commitment to employee growth and wellbeing.
Overall, the Assistant Manager role at KFC is ideal for those with a passion for leadership in the restaurant industry, who seek to develop their skills in a supportive, growth-oriented environment that values both individual contributions and team success. If you enjoy engaging with people, leading by example, and driving operational excellence while upholding strong corporate values, this position offers a fulfilling career path in one of the world’s most recognized restaurant brands.
The Assistant Manager role at KFC is a pivotal position designed to support the Restaurant General Manager (RGM) in maintaining brand standards and elevating the overall guest experience. In this capacity, you will be integral to the restaurant's daily success, leading by example with dedication and enthusiasm. The Assistant Manager is responsible for training, coaching, and recognizing team members to foster an environment of pride and motivation, ultimately driving the team towards delivering unforgettable customer experiences.
This role entails overseeing operations during the absence of the RGM and making key decisions that affect the restaurant's performance. You will actively contribute to daily operational responsibilities to ensure smooth restaurant functioning, including enforcing stringent food safety protocols and prioritizing customer satisfaction by implementing the KFC Connect Success Routine. The position is full-time, requiring a 50-hour workweek that includes 40 hours paid at the regular rate and an additional 10 hours compensated at time and a half, offering a balanced yet rewarding work experience for those committed to growth and excellence.
The Assistant Manager will collaborate closely with the RGM to assess team performance and provide constructive feedback, addressing employee relations issues proactively. Recruiting and hiring quality team members are also key duties to maintain high standards and promote a culture of equity, inclusion, and belonging within the restaurant. In addition, the management of profit and loss, cash control, security, inventory, and labor management are essential components of the role, as is reviewing financial reports and taking appropriate action to optimize restaurant performance. Facility upkeep and compliance with health, safety, and food safety standards are also part of the daily responsibilities, ensuring a safe and pleasant environment for both employees and customers.
KFC believes in a work-hard, play-hard philosophy and offers its Assistant Managers competitive pay, eligibility for bonuses, and comprehensive benefits such as medical coverage from the first day of employment. Employees enjoy two weeks of vacation with additional paid time off, free meals during each shift, and access to career advancement and professional development opportunities. Unique to KFC, the Foundation Programs provide substantial perks including free college tuition at WGU, a dollar-for-dollar savings match program, and hardship assistance, underscoring their commitment to employee growth and wellbeing.
Overall, the Assistant Manager role at KFC is ideal for those with a passion for leadership in the restaurant industry, who seek to develop their skills in a supportive, growth-oriented environment that values both individual contributions and team success. If you enjoy engaging with people, leading by example, and driving operational excellence while upholding strong corporate values, this position offers a fulfilling career path in one of the world’s most recognized restaurant brands.
Job Requirements
- 2+ years of restaurant or retail management experience
- Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values, promoting equity, inclusion and belonging
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent, supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and occupational health and food safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
- Ability to champion KFC's culture and values, promoting equity, inclusion and belonging
- Demonstrated experience in individual and team recognition, collaboration and motivation
- Experience in sourcing and recruiting exceptional talent
- Familiarity with corporate policies, procedures and occupational health and food safety standards
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance and providing ongoing constructive and positive feedback
- Address employee relations issues, determine immediate resolutions or escalate to the RGM as necessary
- Assist in sourcing, recruiting, interviewing, and hiring team members while promoting equity, inclusion, and belonging
- Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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