Rack Room Shoes logo

Assistant Manager - 2nd

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $20.00 - $26.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan

Job Description

Rack Room Shoes is a well-established family footwear retailer known for offering a diverse range of shoes for men, women, and children across various categories including comfort, dress, casual, and athletic. With a reputation for quality, the company provides a vast selection of nationally recognized brands complemented by exclusive private brands crafted by top manufacturers. These private labels deliver stylish designs and outstanding value, fostering customer satisfaction, loyalty, and repeat business. Rack Room Shoes operates with a commitment to equal employment opportunities, embracing diversity and inclusion throughout all facets of its operations, from hiring to employee development and career advancement. They pride themselves on creating a supportive work environment that respects and values the contributions of every team member. The store is located at 125 Great Mall Drive in Milpitas, California, serving the local community through an emphasis on customer service and quality products.

The Assistant Manager position at Rack Room Shoes plays a crucial role in supporting the Store Manager in all aspects of daily store operations, ensuring that policies and procedures are followed to maintain corporate standards. This part-time role offers a competitive pay range of $20 to $26 per hour, making it an attractive opportunity for individuals seeking to grow their leadership skills in a retail environment. The Assistant Manager provides leadership, guidance, and training to the store staff, ensuring a high level of customer service and operational excellence. In the Store Manager's absence, the Assistant Manager assumes full responsibility for store management including supervising sales associates, managing inventory, handling customer concerns with urgency and professionalism, and driving sales targets.

Key responsibilities include maintaining store safety for employees and customers, enhancing the customer shopping experience, and upholding visual merchandising standards. The role requires managing POS transactions accurately, overseeing inventory control including shipping, receiving, and pricing adjustments, and maintaining payroll controls through scheduling and attendance tracking. The Assistant Manager also plays an active role in training and developing store associates, reinforcing company operational standards and loss prevention policies to protect company assets. They work closely with various stakeholders including customers, sales associates, district and regional managers, and training personnel to ensure the smooth operation of the store. This position demands strong managerial skills, effective communication, and the ability to motivate a team while ensuring compliance and operational success. Rack Room Shoes' commitment to equal employment offers a supportive and inclusive environment, encouraging candidates from all backgrounds to apply and contribute to the company's ongoing success.

Job Requirements

  • High school diploma or equivalent
  • Previous retail or managerial experience preferred
  • Ability to perform basic mathematical calculations
  • Strong communication and leadership skills
  • Availability to work part-time hours
  • Ability to manage and motivate a team
  • Knowledge of point of sale systems
  • Ability to handle customer service issues efficiently
  • Pass approved background check

Job Qualifications

  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills
  • Strong interpersonal skills for customer and employee interactions
  • Strong visual merchandising skills
  • Working knowledge of footwear, accessories, and shoe care
  • Basic mathematical skills
  • Knowledge of corporate and store operations policies and procedures
  • Complete understanding of store presentation standards

Job Duties

  • Ensure safety and welfare of employees and customers
  • Create and maintain excellent customer shopping experience
  • Provide service training and leadership to staff
  • Manage customer issues promptly and effectively
  • Handle all POS transactions according to policy
  • Oversee inventory control including shipping, receiving, and price management
  • Maintain sales floor merchandising and visual presentation according to company standards
  • Manage payroll controls including scheduling and attendance
  • Train and develop direct reports while reinforcing operational standards
  • Implement loss prevention policies to protect company assets

Job Criteria

Experience

Mid Level (3-7 years)


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