Assistant Loss Prevention Manager

The Renaissance Dallas at Plano Legacy West Hotel, located in Plano, Texas, is part of the distinguished Renaissance Hotels brand under the Marriott International portfolio. Renaissance Hotels are renowned for their commitment to immersing guests in the unique DNA of the neighborhoods they visit, providing an adventurous and culturally rich experience. Marriott International itself is a global leader in hospitality, committed to fostering a diverse and inclusive workplace where associates from all backgrounds are valued and celebrated. The hotel emphasizes providing high-quality customer service and creating memorable experiences for both business and leisure travelers. This full-time management position in the Loss Prevention & Security category offers a competitive hourly wage from $25.77 to $28.37, with eligibility for bonuses, reflecting a commitment to fair compensation and rewarding performance.

The role of Security/Loss Prevention Manager at Renaissance Dallas at Plano Legacy West Hotel is pivotal to ensuring the safety and security of guests, employees, and hotel property. The successful candidate will assist in managing the daily functions of the security department, focusing on protecting property assets and ensuring compliance with legal and safety regulations. This involves maintaining essential logs, certifications, and documentation required by law and company standards. The position also includes assisting in staff training on emergency procedures such as fire prevention and accident prevention, ensuring preparedness for various scenarios that may arise. A key aspect of the role is balancing operational efficiency with guest and employee satisfaction while working within the operating budget.

Key responsibilities include conducting hazard and risk assessments, overseeing safety audits, and implementing procedures to secure the property effectively. The manager will develop and enforce comprehensive shutdown procedures to secure all areas at appropriate times, maintain strict key control guidelines, and regularly inspect security equipment like CCTV systems, alarms, and duress alarms to ensure full functionality. Regular patrols encompassing all interior and exterior areas will be part of the job, alongside investigations of incidents related to guests and employees, management of emergency response processes, and supervision of shipment and receiving security.

The manager also plays an essential role in improving safety standards through collaborations with local law enforcement and emergency services and coordinating efforts of the Accident Prevention Committee and first aid programs. Additionally, monitoring claims processes related to general liability and workers’ compensation ensures protection of company assets. Exceptional customer service is a priority, with the manager expected to uphold quality standards, resolve disputes, and provide outstanding support to guests and employees alike. By educating and training staff, the manager helps maintain a professional, knowledgeable, and responsive team.

This position provides a unique opportunity to contribute to a vibrant hospitality environment that values safety, service, and cultural experience. Renaissance Hotels' philosophy encourages employees to see travel as an adventure, embracing spontaneity and the spirit of discovery. Joining this team means being part of a supportive and inclusive global company dedicated to helping associates thrive and become their best selves. Candidates passionate about security management and creating safe, welcoming environments for guests and colleagues will find this role rewarding and impactful.