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Assistant Housekeeping Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive salary
Training and Development
employee discount
Uniform cleaning
Employee Meals
Additional benefits

Job Description

Four Seasons Hotels and Resorts is a globally recognized leader in luxury hospitality, committed to providing exceptional experiences to guests through unmatched service and attention to detail. Known for creating memorable moments that define travel excellence, Four Seasons operates a range of prestigious properties worldwide, including iconic hotels, resorts, and residences. The company places significant emphasis on fostering a positive and empowering work environment for its employees, promoting professional growth, collaboration, and respect. With a strong reputation for innovation and quality, Four Seasons continues to set the benchmark for luxury service in the hospitality industry.

Located in the vibrant city of Nashville, Tennessee, Four Seasons Hotel Nashville stands as a dynamic social hub in the SoBro neighborhood. This property embodies the spirit of Music City by seamlessly blending luxurious accommodations with the creative energy of the local arts scene. Guests at this premier location enjoy proximity to renowned music venues, sports arenas, and entertainment options, along with unique touches such as rooftop pools, an inspiring spa, and stunning views of the Cumberland River and Riverfront Park. The hotel offers warm Southern hospitality paired with the distinguished Four Seasons service, creating an authentic and enriching guest experience.

The role of Assistant Housekeeping Manager at Four Seasons Hotel Nashville is pivotal in ensuring the smooth daily operation of the Housekeeping department while upholding the brand's hallmark of luxury service. This position provides leadership and operational oversight to the housekeeping team, guaranteeing that guest rooms and public spaces meet the highest cleanliness and maintenance standards. The assistant manager is instrumental in supporting team engagement, developing staff, and enforcing standards that enhance guest satisfaction and operational efficiency within the Rooms division.

Key responsibilities include supporting the Director of Housekeeping in managing and motivating the team, overseeing scheduling and room assignments, conducting inspections, and delivering personalized guest service. The role requires robust administrative capabilities, including employee performance evaluations, recruitment support, and inventory control. Moreover, the Assistant Housekeeping Manager is expected to actively contribute to budgeting processes and foster an environment of continuous improvement and teamwork.

This full-time management position demands flexibility with work hours, including early mornings, evenings, weekends, and holidays, to meet the dynamic needs of the operational schedule. Ideal candidates will bring at least two years of supervisory experience within the hospitality Rooms division, preferably with luxury hotel backgrounds. A college degree is preferred, alongside professional proficiency in English and strong leadership, communication, and organizational skills.

Joining Four Seasons means becoming part of a culture that values each individual’s contribution and encourages advancement through excellent training and development opportunities. Employees benefit from competitive compensation packages, discounts on stays at properties worldwide, complimentary uniform cleaning, and employee meals, among other perks. The company is devoted to equal opportunity employment and welcomes applications from a diverse range of candidates. Authorization to work in the United States is required unless currently holding a managerial position at another Four Seasons location, with possible visa sponsorship available for qualifying managers.

Job Requirements

  • minimum of 2 years of supervisory experience within the Rooms division preferably in Housekeeping
  • luxury hospitality experience preferred mixed-use residential hotel experience is a plus
  • strong leadership communication and organizational skills
  • ability to adapt prioritize and thrive in a fast-paced environment
  • college degree preferred
  • professional proficiency in English required

Job Qualifications

  • minimum of 2 years of supervisory experience within the Rooms division preferably in Housekeeping
  • luxury hospitality experience preferred mixed-use residential hotel experience is a plus
  • strong leadership communication and organizational skills
  • ability to adapt prioritize and thrive in a fast-paced environment
  • college degree preferred
  • professional proficiency in English required

Job Duties

  • support the Director of Housekeeping in leading motivating and developing a high-performing team
  • oversee daily operations including scheduling room assignments and tracking room and floor status
  • inspect guest rooms and public areas to ensure adherence to Four Seasons standards providing hands-on coaching when needed
  • engage with guests and employees to deliver a seamless and personalized luxury experience
  • assist with administrative duties such as interviews performance reviews and employee documentation
  • coordinate maintenance work orders and ensure timely follow-up and completion
  • support inventory management purchasing and maintaining appropriate par levels
  • lead daily briefings and contribute to departmental meetings to drive clear communication
  • foster a culture of continuous improvement teamwork and service excellence
  • assist in budget management forecasting and expense control to meet departmental goals

Job Criteria

Experience

Mid Level (3-7 years)


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