Assistant Housekeeping Manager

Schaumburg, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $29.33

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

bonus eligibility

Job Description

The Renaissance Schaumburg Convention Center Hotel, located at 1551 Thoreau Dr N, Schaumburg, Illinois, is part of the esteemed Renaissance Hotels brand, which is under the global Marriott International portfolio. Known for its commitment to delivering exceptional guest experiences, Renaissance Hotels embraces the spirit of exploration and discovery in every interaction. The hotel offers guests a chance to dive into the unique culture and vibe of the neighborhood, creating memorable stays that go beyond the ordinary. As a full-service hotel, it provides a range of amenities including luxurious rooms, meeting spaces, a convention center, dining options, and recreational facilities. Marriott... Show More

Job Requirements

High school diploma or GED
Minimum 3 years experience in guest services, front desk, housekeeping, or related areas
Or 2-year degree in hotel and restaurant management, hospitality, business administration or related field
Minimum 1 year experience in relevant professional area
Ability to operate department equipment
Knowledge of night audit procedures
Familiarity with loss prevention policies
Strong communication skills
Ability to supervise and schedule employees
Customer service orientation
Experience with budget and expense management

Job Qualifications

High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related professional area
Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience
Knowledge of hotel operations including front desk, housekeeping, and guest services
Strong interpersonal and communication skills
Ability to operate departmental equipment and use operational reports
Understanding of night audit and loss prevention procedures
Experience in employee scheduling and performance management
Ability to handle guest complaints and maintain high service standards
Budget management and financial reporting skills
Commitment to guest satisfaction and team collaboration

Job Duties

Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist and other duties
Run and review critical information contained in room operations reports
Understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
Operate all department equipment as necessary and report malfunctions
Ensure employees have proper supplies and uniforms
Understand night audit procedures and utilize reports as necessary
Comply with loss prevention policies and procedures
Communicate performance expectations to employees
Handle employee questions and concerns
Schedule employees according to business demands and track time and attendance
Supervise same day selling procedures to maximize room revenue and occupancy
Verify accuracy of room rates
Use budgets, operating statements, and payroll reports to assist in room operations management
Participate in managing departmental controllable expenses to achieve budget goals
Understand impact of room operations on property financial goals
Assist in investigating employee and guest accidents
Use guest information tracking system for repeat guest recognition
Set a positive example for guest relations
Interact with guests for feedback and handle guest problems and complaints
Assist in reviewing comment cards and guest satisfaction results with employees

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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