Assistant Housekeeping Manager

The Renaissance Schaumburg Convention Center Hotel, located at 1551 Thoreau Dr N, Schaumburg, Illinois, is part of the esteemed Renaissance Hotels brand, which is under the global Marriott International portfolio. Known for its commitment to delivering exceptional guest experiences, Renaissance Hotels embraces the spirit of exploration and discovery in every interaction. The hotel offers guests a chance to dive into the unique culture and vibe of the neighborhood, creating memorable stays that go beyond the ordinary. As a full-service hotel, it provides a range of amenities including luxurious rooms, meeting spaces, a convention center, dining options, and recreational facilities. Marriott International, as the parent company, is dedicated to fostering an inclusive and diverse work environment that values the talents and backgrounds of all associates. They provide equal employment opportunities and commit to non-discrimination based on any protected status, while offering a comprehensive benefits package that supports employees and their families.

This role is an entry-level management position within Rooms Operations, focusing on the day-to-day operational activities across multiple departments including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The position requires collaboration and leadership in supporting guest arrival and departure procedures, maintaining property cleanliness standards, and contributing to overall guest and employee satisfaction. You will be actively engaged in managing front desk and housekeeping shifts, ensuring that all assigned duties and checklists are completed on schedule.

The role involves running and reviewing critical room operation reports and understanding the functions across several departments to ensure smooth operations. You will be responsible for ensuring employees are equipped with necessary supplies and uniforms, and that all department equipment is properly utilized and maintained. Night audit procedures must be understood in order to interpret and apply financial and operational reports effectively. Compliance with loss prevention policies is a key component, as is clear communication of performance expectations and handling employee concerns professionally.

Scheduling of employees to meet business demands and monitoring attendance records are important managerial duties, supporting operational efficiency and budget adherence. You will also assist in implementing same-day selling procedures to maximize room revenue and occupancy rates while verifying room rates for accuracy. The role includes involvement in budget management, controlling departmental expenses, and understanding how Rooms Operations impact the financial goals of the property.

Guest experience management is essential for success in this position. Investigating employee and guest accidents, managing guest information tracking systems for preference recognition, and setting a positive example for guest relations are among the responsibilities. You will engage actively with guests to gather feedback on product quality and service levels, respond promptly and tactfully to guest concerns, and assist in reviewing guest satisfaction surveys and comment cards with staff.

This full-time, evening shift management opportunity offers a pay range of $25.77 to $29.33 per hour, including eligibility for bonuses. It presents a dynamic and rewarding environment for individuals passionate about hospitality, guest services, and operational excellence within a world-class hotel brand. Marriott International supports career growth and personal development, inviting you to join a global team that empowers you to perform at your best and belong to a diverse and inclusive culture. Join the Renaissance Schaumburg Convention Center Hotel team and become part of a journey where every day is an adventure in delivering unforgettable experiences to guests while advancing your hospitality career.