Assistant Hotel Manager - Full Time (Planet Hollywood LV)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,200.00 - $57,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Planet Hollywood is a renowned casino resort located in the heart of Las Vegas, offering a dynamic blend of luxury, entertainment, and gaming excitement. As part of Caesars Entertainment, a leading global gaming and hospitality company, Planet Hollywood boasts 2,500 beautifully designed guest rooms and suites that feature some of the best views in the city. Beyond accommodations, the resort includes over 100,000 square feet of gaming space, multiple lounges, and various dining options including the famous Gordon Ramsay BURGR, catering to a diverse range of guests from around the world. Known for its vibrant atmosphere and high-energy entertainment, Planet Hollywood attracts visitors who seek not only premier gaming experiences but also top-tier customer service and amenities.
The role being offered is centered around management within this bustling casino environment. This position is designed for a gaming industry professional with a solid background in supervisory or managerial responsibilities, particularly in properties that generate substantial revenue from destination markets as well as tour and travel business. The core function is to oversee daily hotel occupancy, staff scheduling, and operational efficiency while ensuring exceptional guest experiences and adherence to company standards. The job involves strategic planning to enhance revenue through cost control, incentive programs, and staff management, all geared towards maintaining the property's competitive edge.
The successful candidate will coordinate with various departments to ensure seamless operations, manage employee performance including appraisals and disciplinary actions, and foster strong relationships with premium players across multiple market segments. Emphasis is placed on customer service excellence, proactive problem solving, and maintaining regulatory and policy compliance. Additionally, this role requires attending meetings to accommodate special group needs, managing room allocation and show ticket distribution, and integrating marketing programs aligned with VIP reservations to boost engagement and business growth.
This is a challenging yet rewarding role for an individual with 3 to 5 years of experience in the gaming industry, including at least 2 years in a management or supervisory capacity. A college degree in Marketing, Business Administration, or a related field is preferred, highlighting the company’s commitment to professionalism and expertise. As part of the employment process, candidates will undergo a drug test and background check, reinforcing the company’s dedication to a safe and compliant workplace environment.
Planet Hollywood offers an inclusive work culture, with Caesars Entertainment standing as an equal opportunity employer. This commitment ensures fair treatment and consideration for all applicants regardless of race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. The company emphasizes continuous improvement and reserves the right to update job responsibilities to adapt to changing operational needs. The successful candidate will play a vital role in sustaining Planet Hollywood’s reputation as one of the leading gaming and entertainment destinations in Las Vegas, driving both guest satisfaction and business success.
The role being offered is centered around management within this bustling casino environment. This position is designed for a gaming industry professional with a solid background in supervisory or managerial responsibilities, particularly in properties that generate substantial revenue from destination markets as well as tour and travel business. The core function is to oversee daily hotel occupancy, staff scheduling, and operational efficiency while ensuring exceptional guest experiences and adherence to company standards. The job involves strategic planning to enhance revenue through cost control, incentive programs, and staff management, all geared towards maintaining the property's competitive edge.
The successful candidate will coordinate with various departments to ensure seamless operations, manage employee performance including appraisals and disciplinary actions, and foster strong relationships with premium players across multiple market segments. Emphasis is placed on customer service excellence, proactive problem solving, and maintaining regulatory and policy compliance. Additionally, this role requires attending meetings to accommodate special group needs, managing room allocation and show ticket distribution, and integrating marketing programs aligned with VIP reservations to boost engagement and business growth.
This is a challenging yet rewarding role for an individual with 3 to 5 years of experience in the gaming industry, including at least 2 years in a management or supervisory capacity. A college degree in Marketing, Business Administration, or a related field is preferred, highlighting the company’s commitment to professionalism and expertise. As part of the employment process, candidates will undergo a drug test and background check, reinforcing the company’s dedication to a safe and compliant workplace environment.
Planet Hollywood offers an inclusive work culture, with Caesars Entertainment standing as an equal opportunity employer. This commitment ensures fair treatment and consideration for all applicants regardless of race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. The company emphasizes continuous improvement and reserves the right to update job responsibilities to adapt to changing operational needs. The successful candidate will play a vital role in sustaining Planet Hollywood’s reputation as one of the leading gaming and entertainment destinations in Las Vegas, driving both guest satisfaction and business success.
Job Requirements
- Experience of 3 to 5 years in the gaming industry
- at least 2 years managerial or supervisory experience
- ability to review hotel occupancy and advise staff
- strong interpersonal and coaching skills
- capability to handle employee scheduling adjustments
- proficiency in expense control
- skills in identifying operational strengths and threats
- aptitude for implementing incentive programs
- ability to recommend personnel changes
- excellent customer service skills
- ability to maintain regulatory and company policy compliance
- commitment to consistent attendance
- ability to collaborate with other department managers
- flexibility to perform additional tasks as needed
Job Qualifications
- Experience of 3 to 5 years in the gaming industry
- at least 2 years of managerial or supervisory experience
- experience in a property generating revenue from destination markets and tour and travel business
- college degree in marketing, business administration, or related field preferred
- strong leadership and communication skills
- ability to manage multiple departments and coordinate with marketing
- knowledge of guest service standards and hospitality practices
Job Duties
- Review hotel occupancy and advise staff on rates and special groups for the shift
- attend informational and pre-convention meetings to identify special group needs
- make employee schedule adjustments as necessary due to absences
- complete employee performance appraisals for non-union staff
- coach and discipline associates as needed
- control expenses to maintain acceptable return on invested costs and complimentary services
- identify strengths, opportunities, and threats to operational plans and adjust accordingly
- recommend and implement incentive programs to reduce costs or increase revenues
- recommend personnel changes including hiring, promotion, demotion, and release
- develop relationships with premium players in tables and slots across markets
- coordinate programs and special events with marketing and VIP reservations
- ensure adherence to attendance guidelines and company policies
- maintain strong working relationships with other department managers to promote smooth operations
- manage distribution of show tickets and room allocation
- address customer service issues promptly and cheerfully
- enforce company standards of dress and department protocol
- provide training and orientation to guest contact employees to achieve targeted hospitality service scores
- perform additional tasks as assigned by the supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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