Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Standard Hours
Benefits
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition and student loan debt repayment assistance
First Time Homebuyer Program
Child Care Assistance Program
401K Matching
Job Description
Caesars New Orleans Casino & Hotel is a premier destination property located in the heart of the vibrant city of New Orleans. Part of the globally recognized Caesars Entertainment family, this establishment is one of the largest casino-entertainment providers in the U.S., known for its extensive portfolio that includes the Caesars, Harrah's, Horseshoe, and Eldorado brand names. Caesars New Orleans focuses on delivering impeccable service, operational excellence, and technological leadership while nurturing a family culture that values inclusivity, respect, and teamwork. The team is dedicated to creating extraordinary experiences that immerse, inspire, and connect guests in spectacular worlds - a... Show More
Job Requirements
- Must be at least 21 years of age
- Business or hotel related degree desired
- Three to five years previous supervisory or management experience in a hotel environment preferred
- Two to three years previous customer service experience with emphasis in hospitality industry required
- Excellent oral, written and communication skills
- Ability to work well with co-workers and as a team
- PC literate with working knowledge of Microsoft Word and Excel
- Ability to work any day of the week and any shift
- Present a well-groomed appearance
- Ability to maneuver in front desk and hotel areas including parking garage and baggage room
- Ability to respond calmly to guest and employee conflicts
- Ability to speak, write and understand English
- Ability to stoop, bend, lift up to 80 pounds, and push rolling carts up to 200 pounds
- Valid Louisiana Drivers License
- Manual dexterity for typing, grabbing, gripping, pulling, holding, tearing, sorting, reaching and filing paperwork
- Ability to respond to visual and aural cues
- Ability to operate computers, safe lock key machine, speed printer, fax machine, telephones and photocopy machine
- Ability to perform physical and mental duties of front desk personnel, valet parking attendant, bell person, bell captain and door person
- Ability to recognize and respond to individuals with questions
- Tolerance for second-hand smoke, car exhaust, dust, and bright lights
- Ability to tolerate temperatures below 10 degrees and above 95 degrees
Job Qualifications
- Must be at least 21 years of age
- Business or hotel related degree desired
- Three to five years previous supervisory or management experience in a hotel environment preferred
- Two to three years previous customer service experience required with emphasis in hospitality preferred
- Excellent oral, written, and communication skills
- Ability to work well with co-workers and as part of a team
- Proficient with Microsoft Word and Excel
- Ability to work any day of the week and any shift
- Present a well-groomed appearance
Job Duties
- Manage day-to-day operations of Front Services including Front Desk, Bell Desk, Door, Concierge, Butlers, and Valet
- Ensure high-quality service standards in the Front Desk and Front Services areas
- Schedule employees to maintain guest service and control labor costs and departmental expenses
- Supervise employees by maintaining employee/employer relations, recognizing achievement, evaluating performance, and administering discipline
- Provide positive and corrective feedback to employees
- Handle special projects and additional assigned duties
- Adhere to attendance guidelines and company policies
- Demonstrate Caesars' Spotlight 5 behaviors consistently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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