Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,700.00 - $58,100.00
Benefits
Medical insurance
Dental Insurance
matching 401K retirement plan
complimentary travel accommodations
room and board included
PAID Training programs
Continuous growth opportunities
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, renowned for its unique small ship experience. With a fleet of vessels that accommodate no more than 200 passengers, the company creates an intimate, luxurious cruising atmosphere that appeals to travelers seeking personalized service and authentic American destinations. For the 2025 season, American Cruise Lines is expanding its shipboard management team by hiring Assistant Hotel Managers. This is an excellent opportunity to join a forward-thinking maritime hospitality company, especially as new state-of-the-art vessels join their fleet. The company prioritizes quality, guest satisfaction, and operational excellence,... Show More
Job Requirements
- Minimum 3 years management experience at a full-service hotel resort or cruise ship
- bachelor's degree in hospitality management or hotel & restaurant management preferred
- proficiency in Microsoft Office Suite applications
- available to work a flexible schedule and travel
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- strong organizational skills
- excellent verbal and written communication skills
- ability to perform bartending duties if required
Job Qualifications
- Bachelor's degree in hospitality management or hotel & restaurant management is preferred
- proficiency in Microsoft Office Suite applications
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- minimum 3 years management experience at a full-service hotel resort or cruise ship
- strong organizational skills and excellent verbal and written communication skills (English)
- available to travel and work a flexible schedule including long days for extended periods of time
- proficiency in Microsoft Office
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the housekeeping manager and guest service coordinator at the direction of the hotel manager
- assist hotel manager as directed
- assist dining room manager during all meal services
- perform duties of hotel general manager when hotel general manager is off ship 1-2 times per week
- prepare with hotel manager for turnover and handoff of duties during scheduled time off from ship
- present and available during all meal services either front or back of house including secondary dining outlet
- ensure housekeeping manager is keeping all staterooms and public spaces clean
- assist with stateroom inspections
- prepare for turnaround day process
- oversee bar operations and manage wine/liquor inventory
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines standards
- comply with American Cruise Lines operations manual service standards and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow through of service delivery
- identify problems resolve immediately and request home office support as needed
- assist with breakfast lunch and dinner services cocktail hour and onboard events
- oversee crew orientation training scheduling crew appearance uniform standards and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions accounting timecards and home office reporting
- complete daily ship inspection/walk through with mate to generate daily work list and follow up to ensure tasks are completed
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
Job Location
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