Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,400.00 - $62,100.00
Benefits
Benefits package including medical, dental, and matching 401k
complimentary travel accommodations
No living expenses aboard the ship (room and board are included)
Training programs to support you
continuous growth in the company
travel to and from assigned vessel provided
Uniforms and paid training from industry experts provided
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. With a fleet of small ships that each accommodate no more than 200 passengers, the company prides itself on creating a unique and intimate cruising experience that focuses on high-quality service and personalized guest interactions. As a leader in the domestic cruise industry, American Cruise Lines has been steadily expanding its fleet with newly constructed vessels, providing an excellent opportunity for professionals seeking to join a dynamic and growing shipboard management team. The company values commitment to service excellence, safety, and guest satisfaction, ensuring... Show More
Job Requirements
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Availability to work seven days a week while onboard
- Ability to work 6 to 8 weeks working and living onboard the ship
- Completion of US Coast Guard regulated pre-employment drug test
- Possession of Transportation Worker Identification Credential (TWIC)
- Proficiency in Microsoft Office
- Strong organizational skills
- Excellent verbal and written communication skills in English
- Ability to travel and work a flexible schedule including long days for extended periods
Job Qualifications
- Bachelor's degree in hospitality management or hotel and restaurant management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines standards
- Comply with American Cruise Lines Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Location
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