Assistant Hotel Manager

Bass Pro Shops is a renowned outdoor retail company specializing in hunting, fishing, camping, and related outdoor gear and apparel. Founded with a passion for the outdoors, the company has grown into a leader in providing top-quality products and exceptional customer service. Bass Pro Shops also operates hospitality venues such as Big Cedar Lodge, a full-service resort hotel that offers guests an immersive experience into the natural beauty of the surrounding environment. The company's commitment to conservation, education, and outstanding guest experiences makes it a premier destination for outdoor enthusiasts and travelers alike.

The position of Assistant Hotel Manager at Big Cedar Lodge is a vital role designed to support the overall operations and management of the hotel. This full-time role offers an annual salary range of $48,000 to $50,000, commensurate with experience and qualifications. The Assistant Hotel Manager works closely with the Hotel Manager and is responsible for overseeing various departments including housekeeping, front office, guest services, planning, staffing, and payroll. The role demands a hands-on leader capable of maintaining high standards of guest satisfaction and operational excellence.

Working as the Assistant Hotel Manager involves directly supervising staff in housekeeping, laundry, front office, and guest services, ensuring that team members deliver excellent customer service and uphold the comfort and safety of guests at all times. This leadership position requires managing staff training, assigning work, problem-solving, and coordinating activities among departments to create efficient and enjoyable guest experiences. The Assistant Hotel Manager will be expected to foster a professional, service-oriented culture focused on Genuine Southern Hospitality.

Key responsibilities include handling guest inquiries and complaints promptly and courteously, maintaining the highest levels of cleanliness and order throughout the hotel, monitoring room standards, and performing quality checks on guest rooms and public areas. Additionally, this role entails managing communication within the operations team, maintaining awareness of current promotions and pricing strategies, and ensuring accurate guest registration and billing practices.

The Assistant Hotel Manager will also play a critical role in scheduling and payroll management for operational departments, supporting department meetings, reinforcing professionalism and teamwork, and stepping into additional responsibilities as needed by the hotel's dynamic operational needs. This position offers an opportunity to develop leadership skills within a supportive environment that values adaptability, communication, customer focus, and high work standards.

Candidates for this role typically have at least a high school diploma or GED, with two years of experience in hotel management or a related field, and at least one year in a supervisory role such as Front Office Manager or Executive Housekeeper. Strong customer service abilities, general computer skills, and knowledge across various administrative and operational domains are essential to success in this position.

Big Cedar Lodge and Bass Pro Shops pride themselves on offering comprehensive benefits packages that include medical, dental, vision, health savings and flexible spending accounts, voluntary benefits, 401k retirement savings, paid holidays, vacation, and sick time, and unique perks such as discounts on retail merchandise, restaurants, resorts, and conservation attractions. The company is an equal opportunity employer, promoting diversity and inclusion in the workplace and committed to providing reasonable accommodations for applicants with disabilities.

This role is perfect for candidates who are passionate about hospitality and eager to contribute to an outstanding guest experience in a unique resort environment influenced by natural beauty and outdoor adventure. As the Assistant Hotel Manager, you will have the chance to influence operational success, build effective teams, and deliver memorable experiences to guests in a culture that embraces respect, trust, and professionalism.