Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,700.00 - $61,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Paid Time Off
Travel covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is the largest USA flagged cruise line in the United States, offering unique small ship experiences exclusively within the country. With a fleet of no more than 200-passenger vessels, the company prides itself on creating intimate, memorable voyages that highlight the best of American culture and scenery. Known for its commitment to excellence, patriotism, and merit, American Cruise Lines has become a leader in the domestic cruise industry, continuously expanding its fleet with newly constructed ships, providing excellent opportunities for career growth and advancement for those passionate about hospitality and marine service.
The Assistant Hotel Manager (AHM) position is a pivotal role within the shipboard management team for the 2026 season. The AHM works closely with the Hotel Manager to oversee the hotel department onboard, ensuring top-tier service quality, adherence to company standards, and the fulfillment of guest expectations. This full-time, exempt role involves supervising various hotel department functions including dining service, culinary operations, housekeeping, guest services, shore excursions, onboard enrichment, and crew training. The Assistant Hotel Manager also supports the morale and professional development of the hotel team while ensuring safety, professionalism, and efficiency.
This position requires a hands-on, leadership-oriented individual capable of managing a diverse crew and maintaining service excellence in a dynamic maritime environment. The AHM must be present and active during meal services, supervise housekeeping and guest services, assist with operations from bar inventory to event management, and ensure impeccable cleanliness and organization throughout the ship. They act as a critical link between hotel management and crew, responsible for performance assessments, disciplinary actions, and fostering positive work environments that promote employee retention.
Working onboard a vessel that experiences six distinct motions due to wind, waves, and currents demands physical resilience and adaptability. The Assistant Hotel Manager is expected to work long shifts averaging around 12 hours, manage multiple responsibilities simultaneously, and participate actively in emergency procedures when needed. The role also involves preparing for ship turnover and handoff duties, managing business transactions and compliance reporting, and supporting sales goals.
American Cruise Lines values optimism, commitment, patriotism, and merit, guiding the company culture and service philosophy. The Assistant Hotel Manager role is an exceptional opportunity for hospitality professionals with a background in hotel or cruise ship management, looking to grow within a supportive and mission-driven environment. This position offers competitive compensation, comprehensive benefits, and covered expenses including travel, room, board, uniforms, and training, making it an attractive career opportunity for qualified candidates who are eager to contribute to the finest American ships sharing America's story.
The Assistant Hotel Manager (AHM) position is a pivotal role within the shipboard management team for the 2026 season. The AHM works closely with the Hotel Manager to oversee the hotel department onboard, ensuring top-tier service quality, adherence to company standards, and the fulfillment of guest expectations. This full-time, exempt role involves supervising various hotel department functions including dining service, culinary operations, housekeeping, guest services, shore excursions, onboard enrichment, and crew training. The Assistant Hotel Manager also supports the morale and professional development of the hotel team while ensuring safety, professionalism, and efficiency.
This position requires a hands-on, leadership-oriented individual capable of managing a diverse crew and maintaining service excellence in a dynamic maritime environment. The AHM must be present and active during meal services, supervise housekeeping and guest services, assist with operations from bar inventory to event management, and ensure impeccable cleanliness and organization throughout the ship. They act as a critical link between hotel management and crew, responsible for performance assessments, disciplinary actions, and fostering positive work environments that promote employee retention.
Working onboard a vessel that experiences six distinct motions due to wind, waves, and currents demands physical resilience and adaptability. The Assistant Hotel Manager is expected to work long shifts averaging around 12 hours, manage multiple responsibilities simultaneously, and participate actively in emergency procedures when needed. The role also involves preparing for ship turnover and handoff duties, managing business transactions and compliance reporting, and supporting sales goals.
American Cruise Lines values optimism, commitment, patriotism, and merit, guiding the company culture and service philosophy. The Assistant Hotel Manager role is an exceptional opportunity for hospitality professionals with a background in hotel or cruise ship management, looking to grow within a supportive and mission-driven environment. This position offers competitive compensation, comprehensive benefits, and covered expenses including travel, room, board, uniforms, and training, making it an attractive career opportunity for qualified candidates who are eager to contribute to the finest American ships sharing America's story.
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- minimum 3 years management experience at a full-service hotel resort or cruise ship
- proficiency in Microsoft Office
- pass US Coast Guard regulated pre-employment drug test
- hold Transportation Worker Identification Credential (TWIC)
- ability to live and work onboard a vessel for extended periods
- capable of standing for entire shifts and lifting up to 50 lbs
- able to climb ladders and pass through 20 inch diameter hatches
- available to work flexible and extended hours including weekends
- strong communication and leadership skills
- ability to manage staff and enforce company standards consistently
- commitment to safety and professional conduct
Job Qualifications
- Bachelor's degree in hospitality management or Hotel and Restaurant Management is preferred
- proficiency in Microsoft Office Suite applications
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- minimum 3 years management experience at a full-service hotel resort or cruise ship
- strong organizational skills and excellent verbal and written communication skills in English
- available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- assist Hotel Manager as directed
- assist Dining Room Manager during all meal services
- perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- present and available during all meal services either front or back of house including secondary dining outlet
- ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- assist with stateroom inspections
- prepare for turnaround day process
- oversee bar operations and manage wine/liquor inventory
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines standards
- comply with operations manual service standards and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow through of service delivery
- identify problems resolve immediately and request home office support as needed
- assist with breakfast lunch and dinner services cocktail hour and onboard events
- oversee crew orientation training scheduling crew appearance uniform standards and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions accounting timecards and home office reporting
- complete daily ship inspection walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
