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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,700.00 - $58,100.00
Work Schedule
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
travel expenses covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, offering an unparalleled small ship experience. With a fleet of vessels that never exceed 200 passengers, they create intimate and unique cruising journeys rich in American history, culture, and scenic beauty. The company is expanding its fleet with newly constructed vessels, presenting an excellent opportunity to join their thriving shipboard management team. American Cruise Lines values optimism, commitment, patriotism, and merit, which shape the company culture, service excellence, and professional growth of its employees. They emphasize delivering superior guest experiences and maintaining high standards across... Show More
Job Requirements
- Minimum 3 years management experience at a full-service hotel, resort or cruise ship
- Bachelor's degree in hospitality management or related field preferred
- Proficiency in Microsoft Office
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Qualifications
- Bachelor's degree in hospitality management or hotel and restaurant management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills (English)
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager
- Assists Hotel Manager as directed
- Assists Dining Room Manager during all meal services
- Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
- Assists with stateroom inspections
- Prepares for turnaround day process
- Oversees bar operations and manages wine/liquor inventory
- Displays leadership and maintains professional presence
- Visible and available to all guests and crew
- Holds officers and crew accountable to American Cruise Lines' standards
- Complies with American Cruise Lines' Operations Manual, service standards, and procedures
- Assesses the performance of the management team and provides immediate corrective feedback
- Anticipates the needs of guests and crew
- Responds quickly to guest requests and ensures follow through of service delivery
- Identifies problems, resolves immediately, and requests home office support as needed
- Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assists ship officers in achieving weekly sales goals
- Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
- Maintains sanitation and cleanliness standards of crew rooms
- Monitors shipboard business transactions, accounting, timecards, and home office reporting
- Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed
- Tracks all hotel maintenance items and ensures completion
- Creates consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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