Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,400.00 - $57,600.00
Work Schedule
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
travel expenses covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Specializing in small ship experiences, they maintain a fleet of vessels with no more than 200 passengers, offering an intimate and unique way to explore America's waterways. As an established leader in the cruise industry, American Cruise Lines prides itself on delivering exceptional service and sharing America's story through its cruises. Their fleet is growing with new, newly constructed vessels being added for the 2026 season, presenting exciting opportunities for career growth and leadership within their shipboard teams. This company culture is guided by its core values of optimism, commitment, patriotism, and merit, shaping a work environment centered on service excellence and teamwork.
The role of Assistant Hotel Manager aboard American Cruise Lines' vessels is critical to maintaining the highest standards of hospitality and guest satisfaction on board. Reporting directly to the Hotel Manager, the Assistant Hotel Manager assists in overseeing the Hotel Department, which includes dining, culinary services, housekeeping, shore excursions, onboard enrichment programs, guest services, and overall crew morale and training. This position involves supervising the shipboard hotel management team, ensuring adherence to company procedures and service standards to guarantee a consistent, quality guest experience. Acting as a representative of gracious hospitality, the Assistant Hotel Manager must balance professionalism, courteousness, and efficiency while managing daily operations and guest interactions.
Beyond daily supervision, this role requires the Assistant Hotel Manager to be hands-on during all meal services, assist with stateroom inspections, oversee bar operations and inventory, and be highly visible to guests and crew members alike to foster a positive environment. Additionally, this position includes preparing for vessel turnaround day processes and occasionally performing the duties of the Hotel General Manager when they are off duty. The Assistant Hotel Manager supports crew training, scheduling, discipline, and appearance standards, and actively helps to create a consistent, positive crew experience to improve retention and performance. Essential functions involve working in a dynamic environment subjected to the motions of a ship and maintaining the ability to respond quickly in emergency situations.
This is a full-time, exempt position requiring a flexible schedule with long workdays aboard the ship for 6 to 8 weeks followed by 1 to 2 weeks off. The ideal candidate is an experienced hospitality professional with strong leadership skills, excellent communication, and organizational abilities. With an emphasis on safety, superior guest satisfaction, and operational excellence, this role is fundamental in continuing American Cruise Lines' tradition of outstanding service aboard their vessels. The company provides competitive daily compensation, health, dental, vision insurance, a 401(k) plan with matching contributions, and covers travel, room, board, uniforms, and training costs. This position represents an exceptional career opportunity for hospitality professionals eager to join a respected and growing American cruise line dedicated to delivering memorable travel experiences within the United States.
The role of Assistant Hotel Manager aboard American Cruise Lines' vessels is critical to maintaining the highest standards of hospitality and guest satisfaction on board. Reporting directly to the Hotel Manager, the Assistant Hotel Manager assists in overseeing the Hotel Department, which includes dining, culinary services, housekeeping, shore excursions, onboard enrichment programs, guest services, and overall crew morale and training. This position involves supervising the shipboard hotel management team, ensuring adherence to company procedures and service standards to guarantee a consistent, quality guest experience. Acting as a representative of gracious hospitality, the Assistant Hotel Manager must balance professionalism, courteousness, and efficiency while managing daily operations and guest interactions.
Beyond daily supervision, this role requires the Assistant Hotel Manager to be hands-on during all meal services, assist with stateroom inspections, oversee bar operations and inventory, and be highly visible to guests and crew members alike to foster a positive environment. Additionally, this position includes preparing for vessel turnaround day processes and occasionally performing the duties of the Hotel General Manager when they are off duty. The Assistant Hotel Manager supports crew training, scheduling, discipline, and appearance standards, and actively helps to create a consistent, positive crew experience to improve retention and performance. Essential functions involve working in a dynamic environment subjected to the motions of a ship and maintaining the ability to respond quickly in emergency situations.
This is a full-time, exempt position requiring a flexible schedule with long workdays aboard the ship for 6 to 8 weeks followed by 1 to 2 weeks off. The ideal candidate is an experienced hospitality professional with strong leadership skills, excellent communication, and organizational abilities. With an emphasis on safety, superior guest satisfaction, and operational excellence, this role is fundamental in continuing American Cruise Lines' tradition of outstanding service aboard their vessels. The company provides competitive daily compensation, health, dental, vision insurance, a 401(k) plan with matching contributions, and covers travel, room, board, uniforms, and training costs. This position represents an exceptional career opportunity for hospitality professionals eager to join a respected and growing American cruise line dedicated to delivering memorable travel experiences within the United States.
Job Requirements
- Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Qualifications
- Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager keeps all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines' standards
- Comply with American Cruise Lines' Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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