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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,300.00 - $58,900.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
competitive daily rate
Travel covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is the largest USA flagged cruise line in the United States, renowned for providing unique small ship cruising experiences exclusively along American waterways. The company operates a fleet of vessels with no more than 200 passengers on board, which allows them to offer a highly personalized and intimate travel atmosphere. With a commitment to showcasing America's rich heritage through their cruises, the company has established itself as a leader in the hospitality and travel industry. Known for its values of optimism, commitment, patriotism, and merit, American Cruise Lines prioritizes service excellence and guest satisfaction while maintaining a... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum 3 years management experience
- Proficiency in Microsoft Office Suite
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to live and work extended periods on board a ship
- Ability to work flexible and long hours including standing entire shifts
- Ability to lift frequently up to 20 lbs and occasionally up to 50 lbs
- Ability to climb ladders and use stairs frequently
- Ability to perform job functions in a moving ship environment
Job Qualifications
- Bachelor's degree in hospitality management or hotel and restaurant management preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services including secondary dining outlet
- Ensure Housekeeping Manager maintains cleanliness of staterooms and public spaces
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to company standards
- Comply with operations manual, service standards, and procedures
- Assess management team performance and provide corrective feedback
- Anticipate needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify and resolve problems promptly and request home office support as needed
- Assist with meal services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, appearance standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain cleanliness in passenger areas and housekeeping standards
- Monitor sanitation of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and reporting
- Complete daily ship inspection/walk through with Mate and follow up on tasks
- Track hotel maintenance items and ensure completion
- Create positive crew experiences to improve retention
- Perform bartending duties as needed with management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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