Job Overview
Employment Type
Full-time
Compensation
Salary
Range $37,500.00 - $56,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Paid Time Off
travel expenses covered
room and board covered
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively in the United States. The company is renowned for its unique small ship cruising experience, with a fleet of vessels carrying no more than 200 passengers each. Known for their dedication to delivering exceptional American stories through travel, the line is expanding with newly constructed ships entering service, providing excellent career growth opportunities. American Cruise Lines prides itself on its core values of optimism, commitment, patriotism, and merit, shaping the culture and service provided both to guests and employees. The company commits to providing a safe and welcoming environment for passengers while maintaining high standards of professionalism and service throughout the cruise experience. Employment with American Cruise Lines is full-time and exempt, with competitive compensation and comprehensive benefits including travel, room and board, uniforms, and training covered by the company.
The position of Assistant Hotel Manager (AHM) with American Cruise Lines is a pivotal shipboard management role responsible for assisting the Hotel Manager in overseeing all aspects of the Hotel Department onboard the cruise ship. This department includes the management of housekeeping, guest services, culinary operations, shore excursions, and onboard enrichment programs. As part of the hotel management team, the AHM ensures consistent adherence to service quality standards, operational procedures, and guest satisfaction goals. They supervise key personnel such as the Housekeeping Manager and Guest Service Coordinator and work closely with the Dining Room Manager during meal services.
The Assistant Hotel Manager plays a critical role in maintaining service excellence, guest interaction, and crew morale. This includes assuming responsibilities of the Hotel General Manager during their absence up to 1-2 times per week, overseeing turnaround day processes, ensuring cleanliness and maintenance, and managing bar operations and inventory. The role demands visible leadership, a proactive approach to problem-solving, and strong communication skills. The AHM is also responsible for training, scheduling, and disciplining crew members, while helping meet weekly sales goals and maintaining impeccable hygiene and sanitation standards in passenger and crew areas.
Given the dynamic environment of shipboard life, the AHM must be able to perform physically demanding tasks in an environment subject to ship motions such as surge, sway, roll, and pitch. They should be prepared to work long shifts averaging 12 hours, be comfortable living onboard for extended periods, and assist in emergencies if necessary. This role requires a highly organized, motivated leader who excels in hospitality management, demonstrates exceptional customer service, and is committed to creating positive experiences for both passengers and crew. The opportunity offers employment aboard some of the finest American vessels, providing a rewarding career in the cruise industry focused on sharing America’s story at sea.
The position of Assistant Hotel Manager (AHM) with American Cruise Lines is a pivotal shipboard management role responsible for assisting the Hotel Manager in overseeing all aspects of the Hotel Department onboard the cruise ship. This department includes the management of housekeeping, guest services, culinary operations, shore excursions, and onboard enrichment programs. As part of the hotel management team, the AHM ensures consistent adherence to service quality standards, operational procedures, and guest satisfaction goals. They supervise key personnel such as the Housekeeping Manager and Guest Service Coordinator and work closely with the Dining Room Manager during meal services.
The Assistant Hotel Manager plays a critical role in maintaining service excellence, guest interaction, and crew morale. This includes assuming responsibilities of the Hotel General Manager during their absence up to 1-2 times per week, overseeing turnaround day processes, ensuring cleanliness and maintenance, and managing bar operations and inventory. The role demands visible leadership, a proactive approach to problem-solving, and strong communication skills. The AHM is also responsible for training, scheduling, and disciplining crew members, while helping meet weekly sales goals and maintaining impeccable hygiene and sanitation standards in passenger and crew areas.
Given the dynamic environment of shipboard life, the AHM must be able to perform physically demanding tasks in an environment subject to ship motions such as surge, sway, roll, and pitch. They should be prepared to work long shifts averaging 12 hours, be comfortable living onboard for extended periods, and assist in emergencies if necessary. This role requires a highly organized, motivated leader who excels in hospitality management, demonstrates exceptional customer service, and is committed to creating positive experiences for both passengers and crew. The opportunity offers employment aboard some of the finest American vessels, providing a rewarding career in the cruise industry focused on sharing America’s story at sea.
Job Requirements
- Bachelor’s degree preferred
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- proficiency in Microsoft Office Suite applications
- US Coast Guard regulated pre-employment drug test
- transportation worker identification credential (TWIC)
- ability to work flexible schedule including long shifts
- ability to perform physical tasks such as lifting up to 50 lbs, climbing, standing for entire shifts, bending, squatting and using stairs frequently
- ability to live and work on board a vessel for extended periods
- strong communication skills
- ability to provide leadership and training
- customer service orientation
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- proficiency in Microsoft Office Suite applications
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- strong organizational skills and excellent verbal and written communication skills in English
- available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- transportation worker identification credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- assist Hotel Manager as directed
- assist Dining Room Manager during all meal services
- perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- be present and available during all meal services, either front or back of house including secondary dining outlet
- ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- assist with stateroom inspections
- prepare for turnaround day process
- oversee bar operations and manage wine/liquor inventory
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines’ standards
- comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow through of service delivery
- identify problems, resolve immediately, and request home office support as needed
- assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions, accounting, timecards, and home office reporting
- complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
