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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $37,500.00 - $56,200.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Paid Time Off
travel expenses covered
room and board covered
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively in the United States. The company is renowned for its unique small ship cruising experience, with a fleet of vessels carrying no more than 200 passengers each. Known for their dedication to delivering exceptional American stories through travel, the line is expanding with newly constructed ships entering service, providing excellent career growth opportunities. American Cruise Lines prides itself on its core values of optimism, commitment, patriotism, and merit, shaping the culture and service provided both to guests and employees. The company commits to providing a safe and welcoming... Show More
Job Requirements
- Bachelor’s degree preferred
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- proficiency in Microsoft Office Suite applications
- US Coast Guard regulated pre-employment drug test
- transportation worker identification credential (TWIC)
- ability to work flexible schedule including long shifts
- ability to perform physical tasks such as lifting up to 50 lbs, climbing, standing for entire shifts, bending, squatting and using stairs frequently
- ability to live and work on board a vessel for extended periods
- strong communication skills
- ability to provide leadership and training
- customer service orientation
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- proficiency in Microsoft Office Suite applications
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- strong organizational skills and excellent verbal and written communication skills in English
- available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- transportation worker identification credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- assist Hotel Manager as directed
- assist Dining Room Manager during all meal services
- perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- be present and available during all meal services, either front or back of house including secondary dining outlet
- ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- assist with stateroom inspections
- prepare for turnaround day process
- oversee bar operations and manage wine/liquor inventory
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines’ standards
- comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow through of service delivery
- identify problems, resolve immediately, and request home office support as needed
- assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions, accounting, timecards, and home office reporting
- complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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