You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,100.00 - $57,200.00
Work Schedule
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Travel covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is the largest U.S. flagged cruise line operating exclusively within the United States, known for providing unique small ship cruise experiences on vessels typically carrying no more than 200 passengers. The company has a strong reputation for delivering premium cruise experiences that highlight America's natural beauty and rich heritage, effectively sharing America’s story through its shipboard journeys. With a growing fleet that includes newly constructed vessels, American Cruise Lines is expanding its shipboard team for the 2026 season, aiming to enhance service quality and guest satisfaction across its operations. The company values optimism, commitment, patriotism, and merit,... Show More
Job Requirements
- Education background preferably in hospitality management or similar field
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Proficiency with Microsoft Office Suite
- Strong communication and organizational skills
- Ability to travel and work flexible, long hours
- Must pass US Coast Guard pre-employment drug testing
- Must possess Transportation Worker Identification Credential (TWIC)
- Must be able to work onboard a vessel for extended periods
- Capability to perform physical tasks including lifting and climbing as required
- Must maintain professional demeanor and leadership presence
Job Qualifications
- Bachelor’s degree in hospitality management or Hotel and Restaurant Management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assists Hotel Manager as directed
- Assists Dining Room Manager during all meal services
- Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
- Assists with stateroom inspections
- Prepares for turnaround day process
- Oversees bar operations and manages wine/liquor inventory
- Displays leadership and maintains professional presence
- Visible and available to all guests and crew
- Holds officers and crew accountable to American Cruise Lines standards
- Complies with American Cruise Lines Operations Manual, service standards, and procedures
- Assesses the performance of the management team and provides immediate corrective feedback
- Anticipates the needs of guests and crew
- Responds quickly to guest requests and ensures follow through of service delivery
- Identifies problems, resolves immediately, and requests home office support as needed
- Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assists ship officers in achieving weekly sales goals
- Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
- Maintains sanitation and cleanliness standards of crew rooms
- Monitors shipboard business transactions, accounting, timecards, and home office reporting
- Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed
- Tracks all hotel maintenance items and ensures completion
- Creates consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: