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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,300.00 - $66,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
competitive daily rate
Covered travel expenses
Paid room and board
Job Description
American Cruise Lines is the largest USA-flagged cruise line in the United States, specializing in small ship experiences across the nation. With a fleet of no more than 200 passenger vessels, American Cruise Lines offers unique, intimate voyages that showcase the beauty and culture of America in a way large cruise ships cannot. The company is expanding its fleet with newly constructed vessels for the 2026 season, creating excellent career opportunities for professionals seeking to join a dynamic and proud American company. Known for its core values of Optimism, Commitment, Patriotism, and Merit, American Cruise Lines prides itself on delivering... Show More
Job Requirements
- Minimum high school diploma or equivalent
- ability to motivate, train, and assess individual and team performance
- superior time management skills
- ability to manage and solve problems
- sense of urgency in all passenger, crew, and home office requests
- positive attitude and receptive to continuous performance feedback
- consistent, accountable, confident, assertive, and committed
- 7 days per week availability while onboard the ship
- ability to work and live onboard the ship 6 to 8 weeks at a time with 1 to 2 weeks off
- ability to live and work in an environment subject to constant ship motion
- ability to work around 12 hours per day
- ability to climb ladders, stand for entire shifts, lift up to 50 lbs occasionally, frequently bend, squat, reach, and use stairs
- ability to live on board a vessel for extended periods
Job Qualifications
- Bachelor’s degree in hospitality management or hotel & restaurant management is preferred
- proficiency in Microsoft Office Suite applications
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- strong organizational skills and excellent verbal and written communication skills (English)
- available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- assist Hotel Manager as directed
- assist Dining Room Manager during all meal services
- perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- be present and available during all meal services either front or back of house including secondary dining outlet
- ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- assist with stateroom inspections
- prepare for turnaround day process
- oversee bar operations and manage wine/liquor inventory
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines' standards
- comply with American Cruise Lines' Operations Manual, service standards, and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow through of service delivery
- identify problems, resolve immediately, and request home office support as needed
- assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions, accounting, timecards, and home office reporting
- complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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