Assistant Hotel Manager

Springfield, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $50,000.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job Description

Big Cedar Lodge is a renowned resort and hospitality establishment recognized for providing guests with exceptional experiences rooted in comfort, luxury, and genuine Southern hospitality. Located in the scenic outdoors, Big Cedar Lodge not only offers a unique escape for travelers but also fosters a work environment that values professionalism, teamwork, and guest satisfaction. As part of its commitment to excellence, the lodge emphasizes maintaining high standards of operations across various departments including housekeeping, front office, guest services, and more. The company supports employee growth while offering competitive benefits such as medical, dental, vision insurance, and retirement plans.

The Assistant Hotel Manager at Big Cedar Lodge plays a crucial role in supporting the Hotel Manager with comprehensive oversight and management of daily hotel functions. This full-time position commands a salary ranging from $48,000 to $50,000 annually, commensurate with experience and qualifications. The Assistant Hotel Manager works closely with multiple operational teams—including housekeeping, laundry, front office, and guest services—to ensure seamless coordination and delivery of superior service to all guests. This leadership role demands a proactive approach to maintain cleanliness, manage staffing and payroll, handle guest inquiries and complaints timely and professionally, and enforce adherence to all hotel policies and safety regulations.

In addition to supervising and coordinating staff activities, the Assistant Hotel Manager actively contributes to training programs, operational planning, and efficiency improvements within housekeeping and other departments. Key responsibilities also include managing group arrivals and billing, conducting quality checks of guest rooms and public areas, and promoting a positive team atmosphere aligned with the resort’s core values. The role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset to maintain high morale and ensure guests’ comfort and safety at all times. If you are an experienced hospitality professional with a passion for service excellence and leadership, this role offers an excellent opportunity to advance your career within a prestigious resort setting.

Job Requirements

High school diploma or GED
minimum 2 years of hotel management or related experience
at least 1 year as front office manager or executive housekeeper
customer service experience
general computer proficiency
strong written and oral communication skills
knowledge of personnel management and recruitment practices
understanding of legal and regulatory requirements related to hotel operations
ability to work under pressure and handle guest complaints professionally
physical ability to perform job functions including lifting up to 75 pounds
availability to maintain flexible work hours
leadership and interpersonal skills
problem-solving capabilities
commitment to uphold company policies and values

Job Qualifications

High school diploma or GED
at least 2 years’ experience in hotel management or related field
at least 1 year experience as hotel front office manager or executive housekeeper
experience in customer service and general computer skills
effective writing and communication skills
knowledge of personnel and human resources principles
understanding of relevant laws and regulations such as OSHA, ADA, EPA
clerical and administrative skills
analytical and critical thinking abilities
knowledge in education and training methods
strong customer service orientation
numerical facility
ability to generate creative solutions
leadership competencies including adaptability, planning, problem solving, and building trust

Job Duties

Directly supervise the housekeeping, laundry, front office, and guest service staff
assist in planning and conducting training programs
help plan and coordinate activities, assign and review work, resolve problems
ensure the team delivers excellent customer service always, ensuring guests' comfort and safety
handle all inquiries or complaints in a timely, professional, and courteous manner
ensure the hotel is clean and tidy at all times
maintain high morale on the operations team
create and execute plans to increase efficiencies and service levels in housekeeping
ensure guest requests are dealt with properly and in a timely manner
ensure that all rooms meet Big Cedar standards
keep up to date with current promotions and hotel pricing to provide information to guests while maximizing room sales opportunities
conduct quality checks on guestrooms and public spaces weekly to ensure standards are met
maintain effective communication among the team
maintain an awareness of rate and occupancy levels
ensure guest registrations and billing correspond with guest information
ensure correct staffing levels in line with targets
report security issues immediately
always adhere to company policies, procedures, and licensing laws
maintain communication between departments and staff
maintain a professional and high-quality service oriented environment
ensure adequate staffing for group success
review group billing to ensure accurate revenue capture
assist with scheduling and payroll for operations departments
assist in holding regular meetings to keep staff informed
reinforce standards of professionalism and promote a strong team culture
maintain availability to assume additional responsibilities as needed
perform other assigned duties