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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Health savings account
Flexible spending account
voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
Job Description
Big Cedar Lodge is a renowned resort and hospitality establishment recognized for providing guests with exceptional experiences rooted in comfort, luxury, and genuine Southern hospitality. Located in the scenic outdoors, Big Cedar Lodge not only offers a unique escape for travelers but also fosters a work environment that values professionalism, teamwork, and guest satisfaction. As part of its commitment to excellence, the lodge emphasizes maintaining high standards of operations across various departments including housekeeping, front office, guest services, and more. The company supports employee growth while offering competitive benefits such as medical, dental, vision insurance, and retirement plans.
The As... Show More
The As... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of hotel management or related experience
- at least 1 year as front office manager or executive housekeeper
- customer service experience
- general computer proficiency
- strong written and oral communication skills
- knowledge of personnel management and recruitment practices
- understanding of legal and regulatory requirements related to hotel operations
- ability to work under pressure and handle guest complaints professionally
- physical ability to perform job functions including lifting up to 75 pounds
- availability to maintain flexible work hours
- leadership and interpersonal skills
- problem-solving capabilities
- commitment to uphold company policies and values
Job Qualifications
- High school diploma or GED
- at least 2 years’ experience in hotel management or related field
- at least 1 year experience as hotel front office manager or executive housekeeper
- experience in customer service and general computer skills
- effective writing and communication skills
- knowledge of personnel and human resources principles
- understanding of relevant laws and regulations such as OSHA, ADA, EPA
- clerical and administrative skills
- analytical and critical thinking abilities
- knowledge in education and training methods
- strong customer service orientation
- numerical facility
- ability to generate creative solutions
- leadership competencies including adaptability, planning, problem solving, and building trust
Job Duties
- Directly supervise the housekeeping, laundry, front office, and guest service staff
- assist in planning and conducting training programs
- help plan and coordinate activities, assign and review work, resolve problems
- ensure the team delivers excellent customer service always, ensuring guests' comfort and safety
- handle all inquiries or complaints in a timely, professional, and courteous manner
- ensure the hotel is clean and tidy at all times
- maintain high morale on the operations team
- create and execute plans to increase efficiencies and service levels in housekeeping
- ensure guest requests are dealt with properly and in a timely manner
- ensure that all rooms meet Big Cedar standards
- keep up to date with current promotions and hotel pricing to provide information to guests while maximizing room sales opportunities
- conduct quality checks on guestrooms and public spaces weekly to ensure standards are met
- maintain effective communication among the team
- maintain an awareness of rate and occupancy levels
- ensure guest registrations and billing correspond with guest information
- ensure correct staffing levels in line with targets
- report security issues immediately
- always adhere to company policies, procedures, and licensing laws
- maintain communication between departments and staff
- maintain a professional and high-quality service oriented environment
- ensure adequate staffing for group success
- review group billing to ensure accurate revenue capture
- assist with scheduling and payroll for operations departments
- assist in holding regular meetings to keep staff informed
- reinforce standards of professionalism and promote a strong team culture
- maintain availability to assume additional responsibilities as needed
- perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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