Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,400.00 - $57,600.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
travel expenses covered
room and board covered
Uniforms Provided
training provided
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Renowned for its small-ship experience, the company features a fleet of vessels accommodating no more than 200 passengers, offering guests an intimate and unique journey along various American waterways and coastlines. The company has been expanding its fleet with newly constructed ships, emphasizing high quality, service, and the celebration of America’s scenic and cultural heritage. American Cruise Lines is proud of its core values of Optimism, Commitment, Patriotism, and Merit, which guide its team in providing outstanding guest experiences on the finest American ships.
The Assistant Hotel Manager position is a critical role within American Cruise Lines’ shipboard management team for the 2026 season. This full-time, exempt role reports directly to the Hotel Manager and supports the overall operation and quality of the Hotel Department aboard the vessels. The Assistant Hotel Manager oversees various aspects of guest hospitality and hotel services, focusing on providing superior guest satisfaction and maintaining consistency in service standards. The role includes supervising key personnel such as the Housekeeping Manager and Guest Service Coordinator, ensuring cleanliness of staterooms and public areas, assisting with dining services, and overseeing bar operations and inventory. The Assistant Hotel Manager must be visible and accessible to both guests and crew, holding all hotel department staff accountable to company standards while fostering a positive, professional, and efficient environment.
This position is demanding, requiring someone who can work long days, often living and working onboard the ship for 6 to 8 weeks at a time followed by 1 to 2 weeks off. The work environment is dynamic and can be physically challenging due to the constant motion of the ship caused by wind, waves, and currents. Essential duties include managing hotel operations during the absence of the Hotel Manager, orchestrating crew training and scheduling, assisting during onboard events and meal services, performing daily inspections, maintaining sanitation and cleanliness standards, and responding promptly to guest requests and issues. The Assistant Hotel Manager plays a fundamental role in sustaining the company's commitment to exemplary service while promoting crew morale and retention.
American Cruise Lines offers a competitive daily rate for this position along with comprehensive benefits such as health, dental, and vision insurance, a 401(k) plan with a company match, and covered expenses including travel, room and board, uniforms, and training. Candidates must possess regulatory certifications such as a US Coast Guard pre-employment drug test and Transportation Worker Identification Credential (TWIC) as part of the hiring prerequisites. The company is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. This role is ideal for candidates with strong organizational skills, hospitality management education or experience, and a passion for delivering exceptional guest services in a unique maritime setting.
The Assistant Hotel Manager position is a critical role within American Cruise Lines’ shipboard management team for the 2026 season. This full-time, exempt role reports directly to the Hotel Manager and supports the overall operation and quality of the Hotel Department aboard the vessels. The Assistant Hotel Manager oversees various aspects of guest hospitality and hotel services, focusing on providing superior guest satisfaction and maintaining consistency in service standards. The role includes supervising key personnel such as the Housekeeping Manager and Guest Service Coordinator, ensuring cleanliness of staterooms and public areas, assisting with dining services, and overseeing bar operations and inventory. The Assistant Hotel Manager must be visible and accessible to both guests and crew, holding all hotel department staff accountable to company standards while fostering a positive, professional, and efficient environment.
This position is demanding, requiring someone who can work long days, often living and working onboard the ship for 6 to 8 weeks at a time followed by 1 to 2 weeks off. The work environment is dynamic and can be physically challenging due to the constant motion of the ship caused by wind, waves, and currents. Essential duties include managing hotel operations during the absence of the Hotel Manager, orchestrating crew training and scheduling, assisting during onboard events and meal services, performing daily inspections, maintaining sanitation and cleanliness standards, and responding promptly to guest requests and issues. The Assistant Hotel Manager plays a fundamental role in sustaining the company's commitment to exemplary service while promoting crew morale and retention.
American Cruise Lines offers a competitive daily rate for this position along with comprehensive benefits such as health, dental, and vision insurance, a 401(k) plan with a company match, and covered expenses including travel, room and board, uniforms, and training. Candidates must possess regulatory certifications such as a US Coast Guard pre-employment drug test and Transportation Worker Identification Credential (TWIC) as part of the hiring prerequisites. The company is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. This role is ideal for candidates with strong organizational skills, hospitality management education or experience, and a passion for delivering exceptional guest services in a unique maritime setting.
Job Requirements
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Bachelor’s degree in hospitality management or equivalent experience
- Proficiency in Microsoft Office Suite applications
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to work a flexible schedule including long hours
- Ability to live and work on board a vessel for extended periods
- Ability to perform physical tasks such as standing for extended periods, lifting up to 50 lbs, frequent bending, squatting, and climbing ladders
- Strong communication skills
- Willingness to travel
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Be present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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