Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health coaching
Employee assistance program
401(k) with employer match
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Job Description
LAZ Parking is recognized as one of the largest and fastest growing parking companies in the United States, managing hundreds of thousands of parking spaces nationwide. Known for a strong commitment to a people-first culture, LAZ strives not only to excel in the parking industry but also to create meaningful opportunities for its employees and deliver unmatched value to its clients. The company prides itself on a mission that emphasizes passionate leadership and continuous growth, enabling a dynamic work environment where team members can thrive and develop professionally.
LAZ Parking is currently seeking an Assistant Hospitality Manager for its Providence, Rhode Island location. This position offers an hourly compensation range of $20.00 to $22.00, reflecting its status as a full-time role designed to support operational excellence within the hospitality sector of the company. As an Assistant Hospitality Manager, you will play a vital role in the day-to-day management of the hotel’s financial, operational, safety, and service components, working closely with the Hospitality Manager to ensure all performance benchmarks are met and exceeded.
The role involves a diverse set of responsibilities including managing and directing shift leads and frontline staff, ensuring customer satisfaction, and maintaining safety standards in alignment with client expectations. The Assistant Hospitality Manager also champions internal communication through daily and pre-shift meetings, fosters employee development and engagement, and contributes to recruitment and onboarding processes. Essential duties further extend to claims management, payroll processing, and financial oversight, making this role integral to both the strategic and operational aspects of LAZ Parking's hotel services.
Success in this role requires a proactive and results-driven mindset with a strong emphasis on people management and client relationship cultivation. You will be expected to uphold company values by driving service excellence through close monitoring of performance metrics and rapport with clients, thus aiding business retention and growth. The position commands attention to detail in handling financial operations such as audit compliance, budget adherence, and payroll accuracy to sustain the hotel’s profitability.
Ideal candidates possess prior hospitality experience within sectors such as parking, restaurants, or hotels, along with supervisory or management experience in a fast-paced environment. Proficiency in Microsoft Office applications and effective communication skills are essential. Physical requirements include the ability to work outdoors in varying weather conditions and to perform physical tasks such as lifting up to 50 pounds. LAZ Parking supports its workforce with comprehensive benefits, including health coaching, employee assistance programs, employer-matched 401(k), and more, reaffirming its commitment to employee welfare.
Joining LAZ Parking as an Assistant Hospitality Manager provides an opportunity to be part of a supportive, innovative, and growing company where your leadership impacts daily operations and long-term success. You will contribute directly to an environment where safety, quality service, and teamwork drive client satisfaction and business outcomes. If you are passionate about hospitality and ready to embrace challenges with a resilient and positive attitude, this role is designed for you.
LAZ Parking is currently seeking an Assistant Hospitality Manager for its Providence, Rhode Island location. This position offers an hourly compensation range of $20.00 to $22.00, reflecting its status as a full-time role designed to support operational excellence within the hospitality sector of the company. As an Assistant Hospitality Manager, you will play a vital role in the day-to-day management of the hotel’s financial, operational, safety, and service components, working closely with the Hospitality Manager to ensure all performance benchmarks are met and exceeded.
The role involves a diverse set of responsibilities including managing and directing shift leads and frontline staff, ensuring customer satisfaction, and maintaining safety standards in alignment with client expectations. The Assistant Hospitality Manager also champions internal communication through daily and pre-shift meetings, fosters employee development and engagement, and contributes to recruitment and onboarding processes. Essential duties further extend to claims management, payroll processing, and financial oversight, making this role integral to both the strategic and operational aspects of LAZ Parking's hotel services.
Success in this role requires a proactive and results-driven mindset with a strong emphasis on people management and client relationship cultivation. You will be expected to uphold company values by driving service excellence through close monitoring of performance metrics and rapport with clients, thus aiding business retention and growth. The position commands attention to detail in handling financial operations such as audit compliance, budget adherence, and payroll accuracy to sustain the hotel’s profitability.
Ideal candidates possess prior hospitality experience within sectors such as parking, restaurants, or hotels, along with supervisory or management experience in a fast-paced environment. Proficiency in Microsoft Office applications and effective communication skills are essential. Physical requirements include the ability to work outdoors in varying weather conditions and to perform physical tasks such as lifting up to 50 pounds. LAZ Parking supports its workforce with comprehensive benefits, including health coaching, employee assistance programs, employer-matched 401(k), and more, reaffirming its commitment to employee welfare.
Joining LAZ Parking as an Assistant Hospitality Manager provides an opportunity to be part of a supportive, innovative, and growing company where your leadership impacts daily operations and long-term success. You will contribute directly to an environment where safety, quality service, and teamwork drive client satisfaction and business outcomes. If you are passionate about hospitality and ready to embrace challenges with a resilient and positive attitude, this role is designed for you.
Job Requirements
- Bachelor's degree or equivalent work experience desired
- prior experience in the hospitality industry preferred
- previous supervisory or management experience preferred
- valid driver's license required
- experience working in a fast-paced environment with high customer expectations
- proficiency in Excel, Word, PowerPoint and Microsoft Office applications
- strong customer service skills and abilities
- ability to handle employee conflict and mediate disputes
- excellent team building and interpersonal skills
- ability to communicate professionally and effectively
- physical ability to lift, push and pull at least 50 pounds
- ability to stand, walk and run for extended periods
- willingness to work outdoors in varying weather conditions
Job Qualifications
- Bachelor's degree or equivalent work experience desired
- prior experience in hospitality industry preferred
- previous supervisory or management experience preferred
- valid driver's license required
- proficiency in Excel, Word, PowerPoint and general Microsoft Office applications
- strong customer service skills
- ability to communicate professionally and effectively with all organizational levels
- excellent teambuilding and interpersonal skills
- ability to handle employee conflict and facilitate coaching conversations
- ability to multi-task and work independently
- knowledge of policies, procedures and standard business practices
Job Duties
- Responsible for the financial, operational, safety and service-related success at the hotel
- managing, planning, scheduling, training and directing the activities of shift leads and frontline staff
- ensure increased revenue, controlled expenses and customer satisfaction by maintaining safety and service thresholds aligned with client expectations
- attend daily stand up meetings and resume meetings with client or manage through supervisors
- ensure internal stand up meetings (pre-shifts or huddles) are held each shift personally or through supervisors
- assist with management and development of hotel team to accomplish goals and initiatives using company culture as guideline
- identify high potential employees to support growth within the organization
- participate in recruiting and onboarding prospective employees
- ensure all safety initiatives are implemented and safety concerns reported to Hospitality Manager
- drive service results by monitoring service shopper reports and internal metrics
- cultivate client relationships and business retention
- implement projects and initiatives assigned to hotel
- understand and deliver contractual requirements between LAZ Parking and clients
- responsible for claims, safety training, and claims processing including investigation and follow-up
- ensure compliance with audit protocols and financial management including payroll processing
- enter LHIST data daily
- monitor and analyze market rate structures
- prepare financial and operational reports as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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