Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Hyatt is a globally recognized hospitality company that prides itself on fostering an environment of belonging where every individual feels at home no matter where they are in the world. With a commitment to making travel a more human, connected, and sustainable experience, Hyatt turns ordinary trips into memorable journeys and simple interactions into enriching experiences. At Hyatt, the workplace transcends being just a job; it is a career for people who are passionate about hospitality and delivering exceptional service. Hyatt celebrates the uniqueness of each team member, offering vast opportunities for professional growth and encouraging employees to shape their... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or guest service roles
- Strong communication skills
- Ability to handle guest complaints effectively
- Basic knowledge of hotel property and local area
- Ability to manage and lead a team
- Familiarity with front office operations
- Capability to work flexible hours
- Detail-oriented
- Proficient in using communication and booking software
Job Qualifications
- Experience in a supervisory or managerial role in hospitality
- Knowledge of customer service best practices
- Strong organizational and multitasking abilities
- Ability to train and develop staff
- Experience in handling VIP guests
- Proficiency in guest communication systems
- Problem-solving skills
- Ability to analyze reports and financial data
- Knowledge of emergency and security procedures
- Demonstrated leadership and motivational skills
Job Duties
- Pre-arrival communications to all guests and ensuring proper room blocks and internal communication about any specific needs
- Work in tangent with Front Office/Concierge team to ensure guest needs are satisfied during entire stay
- Assist VIP guests during stay as needed
- Be present for VIP arrivals/departures and ensure the team is prepared and anticipating the days VIP movements
- Update guest profiles with preferences to maintain guest likes and dislikes in order to customize future stays
- Communicate with guests in person, over the phone, and via email/texts systems
- Be able to receive complaints, find resolutions and create opportunities to delight the guests
- Attend daily service meetings to share guest feedback and follow up
- Assist the Front Office team in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation
- Assist the Front Office team in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office
- Conduct daily inspections and assist in maintaining proper protocols
- Ensure that Front Office Agents perform their daily duties according to required standards
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and area
- Motivate and celebrate Team Member Success
- Maintain procedures for security of guests, hotel property, and emergency procedures
- Analyze, generate reports and communicate information to employees and appropriate departments
- Assist in achieving budgeted revenues and expenses and maximize profitability related to the rooms department
- Investigate deviations from budget and take immediate corrective action
- Authorize the acceptance of credit cards, cash paid-outs, and refunds based on established procedures
- Monitor and control guests' credit status to ensure that payment is collectible and received on time
- Perform a regular follow-up for pending payments to ensure that they are collected
- Have Knowledge of hotel property, amenities, area attractions, and transportation
- Fulfill Manager on Duty shifts if required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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