Assistant Guest Experience & Events Manager

Highgate Hotels is a leading real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. Established with over 30 years of experience, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America, reflecting its global reach and influence in the hospitality sector. The company’s deep expertise spans all phases of the property life cycle, including planning, development, recapitalization, and disposition, underscoring its reputation as an innovator and trusted advisor in hotel management and real estate investment.

The company’s portfolio is characterized by a mix of bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all distinguished by contemporary programming and a strong emphasis on digital innovation. Highgate leverages advanced revenue management tools that analyze and anticipate market dynamics, enabling the company to optimize performance and maximize asset value effectively. This strategic approach ensures Highgate remains at the forefront of the competitive hospitality industry.

At the heart of Highgate’s success is a seasoned executive team of hospitality leaders and corporate offices strategically located worldwide. These leaders consistently drive the company’s mission to deliver exceptional service, sustainable growth, and superior returns for ownership groups and major hotel brands. You can learn more about the company at www.highgate.com.

This opportunity is with The Atlas Hotel in Boston, a unique and pioneering hospitality venture where local connection comes together with global inspiration. This newly opened hotel offers a vibrant and innovative environment where hospitality merges with thought leadership to create unmatched guest experiences. The Atlas is shaped by a commitment to research, inspiration, and the art of service, making every day a fresh and engaging experience.

The Assistant Guest Experience & Events Manager role at The Atlas Hotel represents an exciting chance to join a dynamic team at the ground floor of this groundbreaking hotel. Working under the Guest Experience Manager, this professional will play a vital role in delivering seamless and personalized guest service throughout every stage of the guest journey. This role is instrumental in ensuring the success of banquet events while maintaining profitability and high standards of service and product quality.

Responsibilities include close collaboration with multiple departments such as Sales, Housekeeping, and Front Office to maintain a superior guest experience. This position demands a proactive approach to resolving guest requests and concerns, maintaining impeccable public and back-of-house areas, and ensuring that VIP guests receive the highest level of attention and care. The role also encompasses overseeing mini bar operations, banquet event execution, staff supervision, and compliance with health and safety regulations.

Success in this role requires a balance of strong organizational skills, guest-oriented service excellence, and operational leadership. The ideal candidate will thrive in a fast-paced, dynamic environment and contribute to establishing The Atlas Hotel as a premier destination for hospitality excellence in Boston. This is a full-time, yearly salaried position within a prestigious hospitality management company that values innovation, professionalism, and dedication to guest satisfaction.