Assistant Guest Experience & Events Manager

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $67,000.00 - $70,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Highgate Hotels is a leading real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. Established with over 30 years of experience, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America, reflecting its global reach and influence in the hospitality sector. The company’s deep expertise spans all phases of the property life cycle, including planning, development, recapitalization, and disposition, underscoring its reputation as an innovator and trusted advisor in hotel management and real estate investment.

The company’s portfolio is characterized by a mix of bespoke life... Show More

Job Requirements

At least 1 year of progressive experience in a hotel or related field
High school diploma preferred
Previous supervisory responsibility preferred
Knowledge of service standards and different service types
Knowledge of food and beverage preparation techniques and liquor laws
Experience handling VIP services or guest engagement preferred
Strong organizational skills
Proficiency with Microsoft Office and internal hotel systems
Ability to lift up to 50 pounds occasionally and stand for entire shift
Must be available for flexible hours, including holidays and weekends
Effective verbal and written communication skills
Attend all required meetings and trainings
Maintain regular attendance
Maintain high standard of personal appearance and grooming
Comply with hotel standards and regulations
Effective problem-solving skills
Able to cross-train in other areas
Detail-oriented

Job Qualifications

At least 1 year of progressive experience in hotel or related field
High school diploma preferred
Previous supervisory responsibility preferred
Strong knowledge of service standards and types
Knowledge of food and beverage preparation, health department and liquor laws
Experience handling amenities, VIP services, or guest engagement preferred
Strong organizational skills
Proficient with Microsoft Office and hotel systems
Ability to communicate effectively both verbally and in writing
Flexible and able to work long hours including holidays and weekends
Detail-oriented and capable of handling confidential information
Able to maintain a warm, friendly, and polished demeanor

Job Duties

Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
Work closely with other departments to maintain exceptional guest experience
Ensure consistency with departmental opening and closing procedures
Attend pre-shift meetings and communicate pass-on information
Maintain professional relationships and open communication
Operate communication devices efficiently
Ensure overall guest satisfaction
Craft amenities for VIPs and long stay guests
Coordinate delivery and retrieval of amenities
Respond to guest requests, complaints, and feedback efficiently
Greet VIP and repeat guests by name
Maintain cleanliness of public and back-of-house areas
Oversee restocking and cleaning of mini bars
Ensure compliance with state liquor laws
Assist in overseeing banquet operations
Supervise banquet personnel
Respond to banquet guest complaints timely
Monitor banquet service quality and compliance
Coordinate banquet food and beverage requirements
Conduct training for banquet employees
Supervise banquet check tabulation and presentation
Ensure banquet area cleanliness and safety
Manage banquet equipment and supplies

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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