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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $67,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record in the hospitality industry, Highgate Hotels stands out for its innovative approach to hotel management, property cycle expertise, and commitment to developing diverse portfolios of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties feature contemporary programming combined with advanced digital technology, alongside the use of industry-leading revenue management tools designed to identify... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality
- Previous supervisory experience preferred
- Knowledge of food and beverage service and liquor laws
- Strong communication skills
- Ability to multitask in fast-paced environment
- Physically able to lift up to 50 pounds occasionally
- Must be able to stand for extended periods
- Flexible availability including weekends and holidays
- Proficient in Microsoft Office
- Attend required training and meetings
- Maintain personal grooming standards
- Ability to handle confidential information
- Effective problem solving
- Must maintain attendance standards
- Able to cross-train in other areas
Job Qualifications
- At least 1 year of progressive experience in a hotel or related field
- High school diploma preferred
- Previous supervisory responsibility preferred
- Strong knowledge of service standards and different service types
- Knowledge of food and beverage preparation techniques, health department rules, and liquor laws
- Experience handling amenities, VIP services, or guest engagement is highly desirable
- Strong organizational skills with ability to multitask
- Proficient with Microsoft Office and hotel systems
- Ability to effectively communicate verbally and in writing
- Flexible schedule including holidays and weekends
- Able to stand for entire shift
- Maintain high standard of personal appearance
- Effective problem-solving skills
- Detail-oriented and capable of handling confidential information
- Able to cross-train in other hotel areas
- Friendly and polished demeanor
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- Work closely with other departments to maintain an exceptional guest experience
- Ensure consistency with departmental opening and closing procedures
- Attend pre-shift meetings and communicate relevant information
- Maintain professional relationships and open communication lines with staff
- Operate phones and relay devices with proper radio etiquette
- Ensure overall guest satisfaction
- Perform additional tasks assigned by management to enhance guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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