Job Overview
Employment Type
Full-time
Compensation
Salary
Range $67,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record in the hospitality industry, Highgate Hotels stands out for its innovative approach to hotel management, property cycle expertise, and commitment to developing diverse portfolios of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties feature contemporary programming combined with advanced digital technology, alongside the use of industry-leading revenue management tools designed to identify and respond to changing market dynamics. This strategic approach drives operational outperformance and maximizes asset value for owners and partners. Highgate's expansive global footprint is supported by an executive team of seasoned professionals and corporate offices worldwide, making it a trusted partner for major hotel brands and top ownership groups.
The Atlas Hotel in Boston is an exciting new entry to the hospitality scene, aiming to blend local connection with global inspiration and combine hospitality with thought leadership. As Boston’s first-of-its-kind hotel, The Atlas is built around crafting unique guest experiences where research, hospitality, and inspiration intersect each day. This visionary approach creates a dynamic atmosphere focused on innovation, comfort, and outstanding personalized service. The hotel is now looking to hire an Assistant Guest Experience & Events Manager to join its team at the ground floor level.
The Assistant Guest Experience & Events Manager will play a critical role in supporting the Guest Experience Manager to deliver exceptional service throughout the entire guest journey. This position is responsible for overseeing banquet events, ensuring high service standards, managing VIP amenities, and maintaining overall guest satisfaction. The manager will work closely with multiple departments—including Sales, Housekeeping, and Front Office—to guarantee that seamless communication and exceptional guest care are upheld across all touchpoints.
The role requires attentiveness, professionalism, and strong organizational skills to handle multiple responsibilities, such as coordinating VIP services, overseeing minibar restocking and cleanliness, supporting banquet operations, and managing guest requests promptly and courteously. The Assistant Guest Experience & Events Manager will also supervise banquet personnel, ensure compliance with health and safety regulations, coordinate food and beverage services, and assist with staff training to maintain quality standards.
This position demands an individual who thrives in a fast-paced hospitality environment and can effectively communicate with all levels of hotel staff and guests. Flexibility is key, as the role may require working long or irregular hours, including holidays and weekends, aligned with the hotel’s operational needs. The Assistant Guest Experience & Events Manager must also be physically capable of handling duties that may involve lifting, standing for extended periods, and carrying out tasks requiring attention to detail and discretion.
By joining the Highgate team at The Atlas Hotel, candidates will be part of a forward-thinking company dedicated to innovation in hospitality and guest satisfaction. This full-time, yearly compensated opportunity is perfect for hospitality professionals eager to contribute to a brand-new, inspiring hotel environment where every day offers new challenges and rewarding experiences.
The Atlas Hotel in Boston is an exciting new entry to the hospitality scene, aiming to blend local connection with global inspiration and combine hospitality with thought leadership. As Boston’s first-of-its-kind hotel, The Atlas is built around crafting unique guest experiences where research, hospitality, and inspiration intersect each day. This visionary approach creates a dynamic atmosphere focused on innovation, comfort, and outstanding personalized service. The hotel is now looking to hire an Assistant Guest Experience & Events Manager to join its team at the ground floor level.
The Assistant Guest Experience & Events Manager will play a critical role in supporting the Guest Experience Manager to deliver exceptional service throughout the entire guest journey. This position is responsible for overseeing banquet events, ensuring high service standards, managing VIP amenities, and maintaining overall guest satisfaction. The manager will work closely with multiple departments—including Sales, Housekeeping, and Front Office—to guarantee that seamless communication and exceptional guest care are upheld across all touchpoints.
The role requires attentiveness, professionalism, and strong organizational skills to handle multiple responsibilities, such as coordinating VIP services, overseeing minibar restocking and cleanliness, supporting banquet operations, and managing guest requests promptly and courteously. The Assistant Guest Experience & Events Manager will also supervise banquet personnel, ensure compliance with health and safety regulations, coordinate food and beverage services, and assist with staff training to maintain quality standards.
This position demands an individual who thrives in a fast-paced hospitality environment and can effectively communicate with all levels of hotel staff and guests. Flexibility is key, as the role may require working long or irregular hours, including holidays and weekends, aligned with the hotel’s operational needs. The Assistant Guest Experience & Events Manager must also be physically capable of handling duties that may involve lifting, standing for extended periods, and carrying out tasks requiring attention to detail and discretion.
By joining the Highgate team at The Atlas Hotel, candidates will be part of a forward-thinking company dedicated to innovation in hospitality and guest satisfaction. This full-time, yearly compensated opportunity is perfect for hospitality professionals eager to contribute to a brand-new, inspiring hotel environment where every day offers new challenges and rewarding experiences.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality
- Previous supervisory experience preferred
- Knowledge of food and beverage service and liquor laws
- Strong communication skills
- Ability to multitask in fast-paced environment
- Physically able to lift up to 50 pounds occasionally
- Must be able to stand for extended periods
- Flexible availability including weekends and holidays
- Proficient in Microsoft Office
- Attend required training and meetings
- Maintain personal grooming standards
- Ability to handle confidential information
- Effective problem solving
- Must maintain attendance standards
- Able to cross-train in other areas
Job Qualifications
- At least 1 year of progressive experience in a hotel or related field
- High school diploma preferred
- Previous supervisory responsibility preferred
- Strong knowledge of service standards and different service types
- Knowledge of food and beverage preparation techniques, health department rules, and liquor laws
- Experience handling amenities, VIP services, or guest engagement is highly desirable
- Strong organizational skills with ability to multitask
- Proficient with Microsoft Office and hotel systems
- Ability to effectively communicate verbally and in writing
- Flexible schedule including holidays and weekends
- Able to stand for entire shift
- Maintain high standard of personal appearance
- Effective problem-solving skills
- Detail-oriented and capable of handling confidential information
- Able to cross-train in other hotel areas
- Friendly and polished demeanor
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- Work closely with other departments to maintain an exceptional guest experience
- Ensure consistency with departmental opening and closing procedures
- Attend pre-shift meetings and communicate relevant information
- Maintain professional relationships and open communication lines with staff
- Operate phones and relay devices with proper radio etiquette
- Ensure overall guest satisfaction
- Perform additional tasks assigned by management to enhance guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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