Assistant General Manager - WorldMark Tropicana Resort

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, boasting a diverse and expanding portfolio of resort, travel club, and lifestyle travel brands. With a steadfast commitment to putting the world on vacation, Travel + Leisure Co. combines innovation and growth to keep their work environment engaging and dynamic. Their associates play a vital role in the company’s success by crafting exceptional experiences that inspire millions of travelers worldwide. This company thrives on creativity and continuous learning, making every workday an opportunity to enhance travel experiences on a global scale.

The Assistant General Manager for Resort Operations is a key supporting role assisting the General Manager in effectively overseeing the daily operations of resort departments such as Guest Services, Housekeeping, and Maintenance. This role is crucial in ensuring that Wyndham Destinations’ service standards remain intact while driving operational excellence. The Assistant General Manager’s responsibilities encompass financial oversight of the resort and maintaining positive, professional relationships with guests, associates, sales teams, vendors, and board members. Part of the role involves conducting audits and inspections to guarantee compliance with quality, internal, and loss prevention standards. This position offers an exciting chance to contribute to one of the largest vacation ownership companies, providing leadership that ensures seamless and memorable guest experiences.

The Assistant General Manager impacts the resort’s success by identifying process improvements and best practices and executing strategic goals alongside facilitating committee and team plans. Leadership is focused on attracting, coaching, training, and retaining talent through genuine engagement and a passion for developing others within the team. Collaboration with Human Resources helps minimize employee relations issues and reduce legal exposure by emphasizing documentation, harassment prevention, and discrimination awareness. Financial management is a significant element of the position, requiring keen insight into annual operations budgets, cost reduction opportunities, and expense data analysis. Working with corporate accounting, the Assistant General Manager helps review monthly financial reports, describes the impact of revenue and expense changes, and ensures monthly profit and loss reports are well understood. Budget compliance and forecasting are key, alongside responding to financial variances and ensuring internal audit standards are consistently met. Additionally, this role involves building and maintaining strong working relationships with homeowner associations (HOAs), understanding governance statutes, and board meeting protocols.

This position is integral to ensuring that the resort operates smoothly with high standards of service, financial accountability, and a strong, motivated team. With 3-5 years of property, vacation ownership, or hotel management experience required, the ideal candidate will bring a breadth of knowledge across multiple operational departments, including Housekeeping, Front Desk, Maintenance, and Food & Beverage. Proficiency in Microsoft Office Suite is necessary to succeed in this role. Travel + Leisure Co. fosters a culture of inclusion and fun, with a commitment to employee support and development. They offer comprehensive benefits for associates working 30 or more hours per week, including medical, dental, vision, and paid time off. This is an opportunity to build a rewarding career where hospitality excellence and personal growth go hand in hand.