Assistant General Manager with F&B Background

Kana Hotel Group is a renowned leader in the hospitality industry committed to becoming one of the most admired and service quality driven hotel companies. The company fosters a culture of friendly employee behavior and focuses on delivering the highest quality service and exceptional value to its guests. This commitment to excellence has established Kana Hotel Group as a trusted name where both guests and employees experience a warm, welcoming environment. Their emphasis on employee growth and career advancement is evident as many in leadership roles have been promoted from within, creating a strong internal culture of opportunity and development.

At Kana Hotel Group, the team spirit spans from front-line Team Members to General Managers and Regional Support Teams, all sharing a passion for hospitality and delivering memorable guest experiences. As part of this dynamic team, you will have the chance to contribute your talents and energy toward enhancing the workplace atmosphere, improving service quality, and driving operational success. The group actively supports professional growth by providing continuous training, supportive leadership, and a culture that values initiative.

The role open at Kana Hotel Group centers on supervising and enhancing guest services, ensuring operational excellence, and maintaining high standards across departments. Key responsibilities include conducting employee meetings, conveying important policy updates, and ensuring team members are well-informed on departmental procedures and brand standards. The position demands active involvement in managing guest satisfaction by promptly addressing and resolving complaints, monitoring team morale, promoting a positive environment, and enforcing safety standards.

This role also requires administrative skills such as managing inventory to optimize room revenue, handling accounts payable and receivable, direct bill processing, and payroll duties like timecard maintenance. A critical aspect involves collaborating with management to prepare for brand audits and implementing necessary improvements to meet compliance. Additionally, overseeing food and beverage operations to ensure they meet safety and brand standards, managing inventory controls, assisting with catering staffing needs, and supporting interdepartmental teamwork are vital.

Candidates are expected to exhibit strong leadership capabilities, exceptional customer service, effective communication, and relationship-building skills. Flexibility in scheduling is necessary, given the hospitality industry’s demands for coverage during various shifts, weekends, and holidays. Moreover, the role requires proficiency in using various computer systems and software applications to support operational efficiency and guest service delivery.

Kana Hotel Group is proud of its diverse and inclusive culture, providing equal employment opportunities to all employees and applicants without discrimination based on race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable laws. This commitment extends to all employment practices including recruiting, hiring, promotions, compensation, and training. Joining Kana Hotel Group means becoming part of a supportive and forward-thinking hospitality company dedicated to both employee and guest satisfaction.