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Assistant General Manager with F&B Background
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Career advancement opportunities
Professional Development
inclusive work environment
employee recognition programs
flexible scheduling
Equal employment opportunity
supportive management
Job Description
Kana Hotel Group is a renowned leader in the hospitality industry committed to becoming one of the most admired and service quality driven hotel companies. The company fosters a culture of friendly employee behavior and focuses on delivering the highest quality service and exceptional value to its guests. This commitment to excellence has established Kana Hotel Group as a trusted name where both guests and employees experience a warm, welcoming environment. Their emphasis on employee growth and career advancement is evident as many in leadership roles have been promoted from within, creating a strong internal culture of opportunity and development.<... Show More
Job Requirements
- 1-2 years of hospitality experience
- 1 year of supervisory experience
- exceptional customer service skills
- ability to multi-task effectively
- availability to work flexible shifts including weekends and holidays
- ability to learn and use various computer and software applications
- preferred experience in a commercial kitchen
- preferred bachelor’s degree in business or related field
Job Qualifications
- 1-2 years of hospitality experience
- 1-2 years of experience in a commercial kitchen preferred
- bachelor’s degree in business or related discipline preferred
- 1 year of supervisory experience
- exceptional customer service skills
- strong relationship building abilities
- effective communication skills
- ability to multi-task
- availability to work all shifts including weekends and holidays
- proficiency in computer and software applications
Job Duties
- conduct employee meetings and maintain communication of policies and procedures
- inform team members of new programs to increase guest satisfaction
- respond to guest complaints promptly
- assist with inventory management to maximize room revenue
- organize and prepare accounts payable and receivable
- process direct bill transactions
- create a positive and safe environment for employees and guests
- monitor and lead guest service team
- resolve guest conflicts
- train team members on brand standards
- create and manage staff schedules
- reward team members for exceptional performance
- participate in staffing including interviewing and hiring
- conduct regular hotel walk-throughs and report findings
- maintain flexible schedule to cover business needs
- foster interdepartmental teamwork
- maintain timecards for guest service representatives
- prepare for brand audits and implement improvements
- ensure food and beverage operations comply with safety and brand standards
- assist with inventory controls and ordering for food and beverage
- assist with catering staffing needs
- perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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