Assistant General Manager - The Nobleman Hotel
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Opportunity to grow your career and develop thru structured development programs
Competitive medical, dental and vision benefits
bonus opportunity
Daily Pay Sponsored by RAIN
Wellness and Commuter Stipend
Vacation PTO and paid sick days
7 paid Holidays
Free nights at our hotels
Monthly fun and recognition
Job Description
5 Senses Hospitality Management is a dynamic and innovative hospitality company dedicated to delivering unforgettable experiences by engaging all five senses of our guests and team members. Founded on the principles of genuine hospitality, 5 Senses has fostered a culture that emphasizes touching the hearts of everyone we meet, adding flavor to every interaction, and inspiring success within our team. Our approach to hospitality is unique, driven by a passionate and experienced group of leaders who redefine what it means to provide service with authenticity, attentiveness, and warmth. This company operates a variety of properties where exceptional guest experience is paramount, blending tradition and modern efficiency to ensure every moment is memorable.
The role of Assistant General Manager at 5 Senses Hospitality offers a compelling opportunity for a seasoned professional to contribute significantly to the operational success of our properties. Working closely with the General Manager, the Assistant General Manager leads by example, fostering an environment that prioritizes professionalism, efficiency, courtesy, and genuine hospitality toward guests and team members alike. This leadership position demands a visionary approach to managing multiple departments, ensuring the highest standards of security, cleanliness, maintenance, and safety are upheld according to brand standards and property-specific best practices.
As Assistant General Manager, you will be instrumental in driving communication across teams and guests, providing vital information to enhance the overall hospitality experience. You will collaborate directly with the General Manager to execute crucial annual planning elements, including sales and marketing strategies, operating budgets, capital expenditures, and human capital development plans. Your financial acumen will support forecasting and Profit & Loss management, ensuring departments meet their revenue and expense targets. A core aspect of this role is adherence to operating policies and brand procedures alongside an adaptive approach to operational duties, stepping in wherever necessary to maintain guest satisfaction.
Monitoring brand service scores and implementing corrective actions to sustain high performance is fundamental to this position, as is empowering your team leaders to effectively manage guest concerns with a balance of empathy and organizational objectives. You will champion a culture of continuous feedback, enforcing performance development policies, and coaching team members toward growth and career advancement. Participation in a Manager on Duty program will further ensure that leadership presence is consistent and visible, enhancing team morale and guest experiences.
This role also requires facilitating mandatory training sessions and meetings with timely completion to keep standards at the forefront of all team members’ responsibilities. The ideal candidate possesses a minimum of two years in hotel management, backed by a high school diploma (college degree preferred), a track record of progressive hospitality industry experience, and strong communication skills in English. Financial literacy, including budgeting, forecasting, and expense control, is essential, alongside proven leadership capabilities that drive exemplary guest experiences and effective team development. Proficiency in computer applications such as Word, Excel, and PowerPoint completes the skillset for this opportunity.
In return for your dedication and expertise, 5 Senses Hospitality offers a comprehensive benefits package including competitive medical, dental, and vision plans, bonus opportunities, daily pay options facilitated by RAIN, wellness and commuter stipends, vacation and paid sick time, paid holidays, free nights at our hotels, and monthly events recognizing employee achievements. At 5 Senses, your career development is supported through structured programs designed to help you grow within the company. Our commitment to equal employment opportunity means we value diversity and inclusion at every level of our organization, fostering a safe and respectful workplace free from discrimination or harassment.
Joining 5 Senses Hospitality as an Assistant General Manager means becoming part of a forward-thinking team where innovation meets heartfelt service, offering a rewarding career path with significant potential for personal and professional growth, all within a culture that cares deeply about the people it serves and employs.
The role of Assistant General Manager at 5 Senses Hospitality offers a compelling opportunity for a seasoned professional to contribute significantly to the operational success of our properties. Working closely with the General Manager, the Assistant General Manager leads by example, fostering an environment that prioritizes professionalism, efficiency, courtesy, and genuine hospitality toward guests and team members alike. This leadership position demands a visionary approach to managing multiple departments, ensuring the highest standards of security, cleanliness, maintenance, and safety are upheld according to brand standards and property-specific best practices.
As Assistant General Manager, you will be instrumental in driving communication across teams and guests, providing vital information to enhance the overall hospitality experience. You will collaborate directly with the General Manager to execute crucial annual planning elements, including sales and marketing strategies, operating budgets, capital expenditures, and human capital development plans. Your financial acumen will support forecasting and Profit & Loss management, ensuring departments meet their revenue and expense targets. A core aspect of this role is adherence to operating policies and brand procedures alongside an adaptive approach to operational duties, stepping in wherever necessary to maintain guest satisfaction.
Monitoring brand service scores and implementing corrective actions to sustain high performance is fundamental to this position, as is empowering your team leaders to effectively manage guest concerns with a balance of empathy and organizational objectives. You will champion a culture of continuous feedback, enforcing performance development policies, and coaching team members toward growth and career advancement. Participation in a Manager on Duty program will further ensure that leadership presence is consistent and visible, enhancing team morale and guest experiences.
This role also requires facilitating mandatory training sessions and meetings with timely completion to keep standards at the forefront of all team members’ responsibilities. The ideal candidate possesses a minimum of two years in hotel management, backed by a high school diploma (college degree preferred), a track record of progressive hospitality industry experience, and strong communication skills in English. Financial literacy, including budgeting, forecasting, and expense control, is essential, alongside proven leadership capabilities that drive exemplary guest experiences and effective team development. Proficiency in computer applications such as Word, Excel, and PowerPoint completes the skillset for this opportunity.
In return for your dedication and expertise, 5 Senses Hospitality offers a comprehensive benefits package including competitive medical, dental, and vision plans, bonus opportunities, daily pay options facilitated by RAIN, wellness and commuter stipends, vacation and paid sick time, paid holidays, free nights at our hotels, and monthly events recognizing employee achievements. At 5 Senses, your career development is supported through structured programs designed to help you grow within the company. Our commitment to equal employment opportunity means we value diversity and inclusion at every level of our organization, fostering a safe and respectful workplace free from discrimination or harassment.
Joining 5 Senses Hospitality as an Assistant General Manager means becoming part of a forward-thinking team where innovation meets heartfelt service, offering a rewarding career path with significant potential for personal and professional growth, all within a culture that cares deeply about the people it serves and employs.
Job Requirements
- High school diploma
- Minimum 2 years hotel management experience
- Experience in financial management including P&L and forecasting
- Strong communication skills in English
- Ability to lead diverse teams
- Proficiency in Microsoft Office applications
- Willingness to step into various operational roles
- Commitment to uphold brand standards and policies
Job Qualifications
- 2 years of Hotel management experience
- A record of progressive experience and development in the hospitality industry
- Financial skills including P&L management, expense control and forecasting
- Record of proven success as a leader delivering outstanding guest experiences and team development
- Computer skills including comfort in use of Word, Excel and Power Point
Job Duties
- In conjunction with the GM and by example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality
- Responsible for the overall direction, coordination, leadership and communication to the operating departments reporting to you
- Ensure the security, cleanliness, preventative maintenance and safety are completed to the property specific best practices and Brand standards
- Ensure the effective communication to team members and guests of information needed to enhance their experience
- Work with the GM to execute the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan
- Understand and assist the GM in monthly forecasting and P&L management
- Ensure departments directly reporting to you are executing to their budgeted revenue and expense plans
- Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards
- Ability to step into any role in the operations departments as needed to ensure guest and team satisfaction
- Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average
- Empower your team to manage all guest concerns appropriately and to the guest’s satisfaction
- provide coaching to ensure that business objectives are taken into consideration
- Hold your direct reports and yourself accountable for providing informal and formal feedback to all team members in alignment with the performance development policy and procedure
- Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level
- support these efforts personally
- In conjunction with the GM execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members
- Ensures team attends all mandatory meetings and timely completes all required training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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