Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Healthy rewards program
vacation
401(k) retirement plan
worldwide travel discounts
fun working environment
Job Description
High Hotels is a distinguished hospitality company with a rich legacy spanning over 35 years, dedicated to delivering exceptional service and unforgettable guest experiences across Pennsylvania and New Jersey. Known for its vibrant, team-focused culture, High Hotels cultivates an environment where employees thrive professionally and guests feel genuinely at home. The company prides itself on its commitment to growth, positivity, and excellence in every detail, making it a leading name in the hospitality industry. High Hotels operates multiple properties, including various Marriott, Hilton, and independent hotels, embodying a standard of superior service and workplace satisfaction that has stood the test of time.
The Assistant General Manager position at SpringHill Suites in Mount Laurel, NJ, a property owned and operated by High Hotels, Ltd., offers an exciting opportunity to join a dynamic hospitality team. This full-time role is integral to maintaining the high standards expected by the company and its guests, focusing primarily on overseeing front desk and food and beverage operations. The Assistant General Manager ensures that all service, cleanliness, and marketing aspects meet the company’s quality benchmarks, collaboratively working to provide superior guest experiences while contributing to the hotel’s profitability. Flexibility to work weekends and holidays is a key requirement due to the nature of the hospitality industry.
In this role, the Assistant General Manager will supervise and coordinate a diverse team including front desk staff, food and beverage personnel, and various operational roles such as lead cooks, servers, security staff, and night auditors. Responsibilities encompass hiring, training, scheduling, and performance appraisals to align with business and service standards. Additionally, the role involves procurement and inventory control of food and beverage supplies, ensuring the seamless operation of breakfast and bar services. The Assistant General Manager supports the General Manager with business planning, financial oversight, and assumes leadership duties in their absence, maintaining policies and operational procedures consistent with company goals.
Critical functions include maintaining budgetary and financial objectives and ensuring compliance with all relevant laws and ethical standards. The role demands hands-on management with active presence at both front desk and food and beverage outlets, occasional performance of line duties during high volume periods, and the use of computer systems for business analysis. Guest service excellence is paramount, requiring prompt response to inquiries and thoughtful coordination of special arrangements. Moreover, safety and security of guests, staff, and assets are essential priorities.
The Assistant General Manager also plays an important role in supporting the company’s sustainability initiatives and fostering a positive workplace culture through open communication and employee relations. Keeping abreast of industry trends and competitive marketing techniques by observing other establishments forms part of the continuous improvement approach. This position offers a career path with growth potential towards General Manager or Area General Manager roles. With a strong emphasis on teamwork, professional development, and a supportive work climate, this role is perfect for individuals passionate about advancing their hospitality management career within a reputable and growth-oriented company.
The Assistant General Manager position at SpringHill Suites in Mount Laurel, NJ, a property owned and operated by High Hotels, Ltd., offers an exciting opportunity to join a dynamic hospitality team. This full-time role is integral to maintaining the high standards expected by the company and its guests, focusing primarily on overseeing front desk and food and beverage operations. The Assistant General Manager ensures that all service, cleanliness, and marketing aspects meet the company’s quality benchmarks, collaboratively working to provide superior guest experiences while contributing to the hotel’s profitability. Flexibility to work weekends and holidays is a key requirement due to the nature of the hospitality industry.
In this role, the Assistant General Manager will supervise and coordinate a diverse team including front desk staff, food and beverage personnel, and various operational roles such as lead cooks, servers, security staff, and night auditors. Responsibilities encompass hiring, training, scheduling, and performance appraisals to align with business and service standards. Additionally, the role involves procurement and inventory control of food and beverage supplies, ensuring the seamless operation of breakfast and bar services. The Assistant General Manager supports the General Manager with business planning, financial oversight, and assumes leadership duties in their absence, maintaining policies and operational procedures consistent with company goals.
Critical functions include maintaining budgetary and financial objectives and ensuring compliance with all relevant laws and ethical standards. The role demands hands-on management with active presence at both front desk and food and beverage outlets, occasional performance of line duties during high volume periods, and the use of computer systems for business analysis. Guest service excellence is paramount, requiring prompt response to inquiries and thoughtful coordination of special arrangements. Moreover, safety and security of guests, staff, and assets are essential priorities.
The Assistant General Manager also plays an important role in supporting the company’s sustainability initiatives and fostering a positive workplace culture through open communication and employee relations. Keeping abreast of industry trends and competitive marketing techniques by observing other establishments forms part of the continuous improvement approach. This position offers a career path with growth potential towards General Manager or Area General Manager roles. With a strong emphasis on teamwork, professional development, and a supportive work climate, this role is perfect for individuals passionate about advancing their hospitality management career within a reputable and growth-oriented company.
Job Requirements
- A high school diploma or GED
- Minimum of 3 years of hotel operations experience
- Valid Driver's License
- Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro
- Flexibility to work weekends and holidays
Job Qualifications
- A high school diploma or GED
- Minimum of 3 years of hotel operations experience
- Valid Driver's License
- Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro
- College degree in hotel/restaurant management preferred
- Food Handler Certification preferred
Job Duties
- Hire, train, supervise and schedule front desk and food and beverage staff in accordance with business needs, productivity and service standards
- Maintain procedures for periodic appraisal of all personnel
- Purchase all food and beverage items and ensure availability of all items needed to process the breakfast and bar business
- Assist General Manager in reviewing work schedules and assign management on duty responsibilities
- Assist General Manager in preparing and submitting the hotel’s annual business plan
- Act as General Manager when General Manager/Area General Manager is off or unable to perform their duties and supervise entire hotel staff in their absence
- Monitor and maintain procedures for control of supplies, keys, monies and credit
- Meet all budgetary, cost and other financial objectives established for the department including goals for income, expenses and profitability
- Assist in interpretation of policies, rules and regulations affecting all hotel activities to personnel
- Responsible for fair and ethical treatment of all co-workers and maintenance of high morale and low turnover
- Responsible for replenishment, physical appearance, ordering and food production for hotel retail outlets
- Perform as a visible manager at front desk, restaurant, bar and kitchen
- Perform line co-worker job functions as needed under high volume and emergency situations
- Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions to ensure profit maximization
- Observe food and beverage outlet operations and take needed action to ensure standards of product presentation and service are maintained
- Taste test food and beverage products for consistency
- Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets
- Ensure safety and security of all guests, co-workers and hotel assets
- Monitor co-worker attendance and follow up as appropriate
- Work varying schedules to reflect business needs
- Maintain a neat, clean and well-groomed appearance
- Fully comply with hotel rules and regulations for safe and efficient operation
- Support sustainability efforts within departments
- Maintain an open-door policy and monitor co-worker relations
- Visit and observe competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions
- Prepare for advancement to General Manager/Area General Manager
- Participate in Manager on Duty shifts
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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