Job Overview
Employment Type
Full-time
Compensation
Salary
Range $88,100.00 - $118,900.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a renowned leader in the hospitality and foodservice industry, known for operating premium concessions, retail, and dining services at major sports arenas and entertainment venues. With a rich legacy spanning over 100 years as a family-owned company, Delaware North has established itself as a trusted partner to some of the most iconic venues, contributing to unforgettable experiences for millions of guests annually. One of its flagship partnerships is with the Chicago White Sox, where Delaware North manages the concessions at Rate Field, a celebrated ballpark renowned for its excellent fan experience, diverse food and beverage offerings, and vibrant social gathering spaces. Rate Field, with a seating capacity of 40,615, is not only home to thrilling baseball games seasonally, but also hosts concerts and a variety of special events throughout the year, making it one of the premier sports and entertainment destinations in the Midwest.
At Delaware North Sportservice, the focus goes beyond just foodservice; the company takes pride in creating an atmosphere where guests feel valued and engaged, with menus that feature a blend of classic Chicago favorites and innovative specialty concepts. The wide concourses, strong sightlines, and convivial social hubs throughout Rate Field complement this culinary excellence to deliver a top-tier fan experience.
This career opportunity is for the position of Assistant General Manager at Rate Field in Chicago, Illinois. The role is critical in supporting the General Manager to establish and execute both short and long-term departmental goals and objectives across several key operational areas including personnel development, policy compliance, and budget management. The Assistant General Manager will play a pivotal role in overseeing the comprehensive planning and operational execution required for a season marked by high-volume events and diverse clientele.
The position offers a competitive salary range from $88,100 to $118,900 per year, supplemented with an annual bonus plan based on individual and company performance, and the potential for an uncapped sales incentive plan reflecting role-based achievements. Delaware North also provides a comprehensive benefits package, emphasizing the well-being and professional growth of its employees.
As an Assistant General Manager, the successful candidate will engage deeply with financial management tasks such as budgeting, profit and loss oversight, payroll controls, and financial reporting to ensure operational goals are met efficiently. Collaborating closely with culinary leadership to enhance menu offerings and operational effectiveness will be a key responsibility, along with maintaining compliance with state, federal, safety, sanitation, and client-specific standards. The role expects strong leadership capabilities to hire, train, and develop a dynamic team capable of delivering exceptional guest experiences. Effective communication and relationship-building skills will be essential to foster positive interactions with clients, team members, subcontractors, union representatives, and other stakeholders.
Delaware North values diversity and inclusion, and the workplace culture encourages career development with pathways across its extensive operations spanning iconic sports venues to national parks and resorts. If you have a passion for hospitality, leadership in fast-paced environments, and a commitment to client satisfaction, this role represents a unique opportunity to join a legacy of excellence and growth within a globally recognized organization.
At Delaware North Sportservice, the focus goes beyond just foodservice; the company takes pride in creating an atmosphere where guests feel valued and engaged, with menus that feature a blend of classic Chicago favorites and innovative specialty concepts. The wide concourses, strong sightlines, and convivial social hubs throughout Rate Field complement this culinary excellence to deliver a top-tier fan experience.
This career opportunity is for the position of Assistant General Manager at Rate Field in Chicago, Illinois. The role is critical in supporting the General Manager to establish and execute both short and long-term departmental goals and objectives across several key operational areas including personnel development, policy compliance, and budget management. The Assistant General Manager will play a pivotal role in overseeing the comprehensive planning and operational execution required for a season marked by high-volume events and diverse clientele.
The position offers a competitive salary range from $88,100 to $118,900 per year, supplemented with an annual bonus plan based on individual and company performance, and the potential for an uncapped sales incentive plan reflecting role-based achievements. Delaware North also provides a comprehensive benefits package, emphasizing the well-being and professional growth of its employees.
As an Assistant General Manager, the successful candidate will engage deeply with financial management tasks such as budgeting, profit and loss oversight, payroll controls, and financial reporting to ensure operational goals are met efficiently. Collaborating closely with culinary leadership to enhance menu offerings and operational effectiveness will be a key responsibility, along with maintaining compliance with state, federal, safety, sanitation, and client-specific standards. The role expects strong leadership capabilities to hire, train, and develop a dynamic team capable of delivering exceptional guest experiences. Effective communication and relationship-building skills will be essential to foster positive interactions with clients, team members, subcontractors, union representatives, and other stakeholders.
Delaware North values diversity and inclusion, and the workplace culture encourages career development with pathways across its extensive operations spanning iconic sports venues to national parks and resorts. If you have a passion for hospitality, leadership in fast-paced environments, and a commitment to client satisfaction, this role represents a unique opportunity to join a legacy of excellence and growth within a globally recognized organization.
Job Requirements
- A minimum of 5 years of food and beverage leadership experience in a high-volume arena, ballpark, or stadium setting
- Operational financial management experience
- Ability to build foundational relationships with excellent oral, written, and communications skills
- Strong commitment to client and guest engagement
- Ability to lead and make decisions in a fast-paced high-pressure environment
- Strong technical skills and POS system experience
- Prior labor relations, union exposure, and CBA negotiations experience preferred
- Bachelor’s degree in hospitality, business management, or a relatable discipline preferred
Job Qualifications
- A minimum of 5 years of food and beverage leadership experience in a high-volume arena, ballpark, or stadium setting
- Prior experience working in a multi-sport property a plus
- Bachelor’s degree in hospitality, business management, or a relatable discipline preferred
- Operational financial management, profit and loss management, financial reporting, and budgeting experience required
- Ability to build foundational relationships with excellent oral, written, and communications skills
- Strong commitment to client and guest engagement
- Prior labor relations, union exposure, and CBA negotiations experience preferred
- Ability to lead and make decisions in a fast-paced high-pressure environment
- Strong technical skills and POS system experience required
Job Duties
- Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including development of personnel, company policies and operating budgets
- Oversee season planning process ensuring alignment with Delaware North, client expectations, and operational goals
- Engage in the financial goals of the operation, with support from the General Manager, in budget planning, P&L management, financial reporting, action plans, and projections to ensure cash, inventory, and payroll procedures are in place
- Review financial reports and develop action plans to best achieve business goals
- Ensure department heads are accurately reviewing weekly payroll details
- Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements
- Identify opportunities and drive continual improvement in our location operations
- Hire, train, and develop the team and ensure all team members at the unit are supported and managed effectively to provide optimal experiences for guests and team members
- Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members
- Assist Controller to ensure compliance with audit tasks for all departments
- Act as main point of contact with the client as it relates to food and beverage strategies, and work with the general manager to recap discussions and actionable items
- Build and maintain strong relationships with clients, guests, subcontractors, Union reps and Delaware North team members
- Oversee all subcontractors’ contracts, relationships, and operations
- Maintains state, federal and business compliance, including responsible alcohol service guidelines, safety and sanitation standards, and client requirements
- Special projects as assigned by upper management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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