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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $88,100.00 - $118,900.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a renowned leader in the hospitality and foodservice industry, known for operating premium concessions, retail, and dining services at major sports arenas and entertainment venues. With a rich legacy spanning over 100 years as a family-owned company, Delaware North has established itself as a trusted partner to some of the most iconic venues, contributing to unforgettable experiences for millions of guests annually. One of its flagship partnerships is with the Chicago White Sox, where Delaware North manages the concessions at Rate Field, a celebrated ballpark renowned for its excellent fan experience, diverse food and beverage offerings,... Show More
Job Requirements
- A minimum of 5 years of food and beverage leadership experience in a high-volume arena, ballpark, or stadium setting
- Operational financial management experience
- Ability to build foundational relationships with excellent oral, written, and communications skills
- Strong commitment to client and guest engagement
- Ability to lead and make decisions in a fast-paced high-pressure environment
- Strong technical skills and POS system experience
- Prior labor relations, union exposure, and CBA negotiations experience preferred
- Bachelor’s degree in hospitality, business management, or a relatable discipline preferred
Job Qualifications
- A minimum of 5 years of food and beverage leadership experience in a high-volume arena, ballpark, or stadium setting
- Prior experience working in a multi-sport property a plus
- Bachelor’s degree in hospitality, business management, or a relatable discipline preferred
- Operational financial management, profit and loss management, financial reporting, and budgeting experience required
- Ability to build foundational relationships with excellent oral, written, and communications skills
- Strong commitment to client and guest engagement
- Prior labor relations, union exposure, and CBA negotiations experience preferred
- Ability to lead and make decisions in a fast-paced high-pressure environment
- Strong technical skills and POS system experience required
Job Duties
- Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including development of personnel, company policies and operating budgets
- Oversee season planning process ensuring alignment with Delaware North, client expectations, and operational goals
- Engage in the financial goals of the operation, with support from the General Manager, in budget planning, P&L management, financial reporting, action plans, and projections to ensure cash, inventory, and payroll procedures are in place
- Review financial reports and develop action plans to best achieve business goals
- Ensure department heads are accurately reviewing weekly payroll details
- Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements
- Identify opportunities and drive continual improvement in our location operations
- Hire, train, and develop the team and ensure all team members at the unit are supported and managed effectively to provide optimal experiences for guests and team members
- Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members
- Assist Controller to ensure compliance with audit tasks for all departments
- Act as main point of contact with the client as it relates to food and beverage strategies, and work with the general manager to recap discussions and actionable items
- Build and maintain strong relationships with clients, guests, subcontractors, Union reps and Delaware North team members
- Oversee all subcontractors’ contracts, relationships, and operations
- Maintains state, federal and business compliance, including responsible alcohol service guidelines, safety and sanitation standards, and client requirements
- Special projects as assigned by upper management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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