Assistant General Manager, Pool

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Employee assistance program

Job Description

Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip. As a world-class entertainment and hospitality destination, Resorts World offers guests an unparalleled experience with its stunning architecture, top-tier amenities, diverse dining options, and a commitment to exceptional service. The resort prides itself on innovation, guest satisfaction, and creating a welcoming environment where visitors and team members alike can thrive. Committed to upholding stringent health and safety standards, Resorts World ensures a clean, secure, and enjoyable environment for all patrons. The property is known for its dedication to excellence, reflecting the highest standards within the hospitality industry, including Forbes Five Star and AAA Five Diamond experiences. Its team-oriented culture emphasizes personal responsibility, safety, security, environmental upkeep, and guest engagement, ensuring every employee acts as an ambassador of these core values.

The Pool Assistant General Manager at Resorts World Las Vegas plays a vital leadership role, acting as support to the General Manager in managing the daily operations of the pool deck and all front of house activities across the bars and restaurant located in this dynamic pool area. This position entails a multi-faceted leadership responsibility, including managing a diverse team that consists of servers, bartenders, cabana and pool attendants, and lifeguards while maintaining seamless collaboration with Security and Retail departments to ensure a safe and enjoyable guest experience. An essential part of this role involves coordinating with Facilities and Environmental Services to guarantee the pool deck and dining spaces maintain optimal hygiene, presentation, and operational readiness, aligning with the highest standards of cleanliness and safety.

The Pool Assistant General Manager is expected to monitor and manage budgets effectively by leveraging software systems to track labor and operational costs. Working closely with the Revenue Strategy team, this position also contributes to maximizing revenue through dynamic pricing strategies and careful inventory and rate management. Adhering strictly to both Southern Nevada Health District (SNHD) pool sanitation standards and Food & Beverage Health Standards, the Assistant Manager ensures compliance across all facets of pool and dining operations.

In addition, the role requires enforcing Resorts World’s company policies, guidelines, and core values as specified in the team member training manual and handbook. Obtaining and maintaining position-specific licenses such as Food Service Card, Alcohol Awareness, and Lifeguard Certification is mandatory, reflecting the critical nature of regulatory compliance in this role. Using personal devices for operational duties and communication supports efficient day-to-day management. This leadership role demands excellent communication skills, strategic planning, and the ability to mentor and lead a large workforce, contributing decisively to a superior guest experience and operational excellence at one of the most prestigious resorts on the Las Vegas Strip. The employment type is full-time with competitive salary and benefits reflective of the luxury hospitality industry standards.

Job Requirements

At least four years of experience within restaurant pool operations or hotel operations in a similar or related field
At least two years of previous management experience in a similar or related field
Able to utilize guest service satisfaction performance metrics from stay satisfaction surveys Tripadvisor Yelp etc to generate action plans to address service opportunities
Working knowledge of Microsoft Office applications point of sale systems property management and restaurant management systems
Ability to effectively communicate in English
Able to obtain and maintain full knowledge and understanding of company and department rules and regulations policies and procedures
Ability to maintain confidentiality of information
Ability to work outdoors especially during the summer season
Ability to work varied shifts including nights weekends and holidays
At least 21 years of age
Proof of eligibility to work in the United States
Position required licenses Food Service Card Alcohol Awareness Lifeguard Certification

Job Qualifications

At least four years of experience within restaurant pool operations or hotel operations in a similar or related field
At least two years of previous management experience in a similar or related field
Able to utilize guest service satisfaction performance metrics from stay satisfaction surveys Tripadvisor Yelp etc to generate action plans to address service opportunities
Working knowledge of Microsoft Office applications point of sale systems property management and restaurant management systems
Ability to effectively communicate in English
Able to obtain and maintain full knowledge and understanding of company and department rules and regulations policies and procedures
Ability to maintain confidentiality of information
Ability to work outdoors especially during the summer season
Ability to work varied shifts including nights weekends and holidays
At least 21 years of age
Strong strategic planning project management skills and superior decision-making while managing multiple priorities
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs
Polished appearance and demeanor
Excellent organizational and customer service skills
Ability to successfully mentor a team
Experience managing a workforce of at least 50 employees
Forbes Five Star AAA Five Diamond experience
Ability to understand and speak multiple languages
Previous experience managing employees using a collective bargaining agreement
Previous experience working in a large luxury resort setting

Job Duties

Assist with overseeing all aspects of the pool experience including staff management of servers bartenders cabana and pool attendants lifeguards and collaboration with Security and Retail teams
Aid in coordinating with Facilities and Environmental Services to ensure optimal maintenance cleanliness and presentation of the pool deck and dining areas
Review budget and monitor labor with the use of software systems
Provide guidance on rates and inventory to maximize revenue by working with Revenue Strategy on dynamic pricing
Adhere to SNHD Health Standards for pool sanitation and F&B Health Standards
Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook
Ensure all Resorts World core values and property and department standards are implemented and applied
Obtain and maintain position-specific licensing
Use personal device cellular phone for job related operational tasks job duties review of company documents etc
Other duties as assigned