Assistant General Manager | Hilton Garden Inn, Marlborough

Our client is a prestigious hotel management company known for delivering exceptional hospitality experiences through a commitment to quality and guest satisfaction. As an esteemed leader in the hospitality industry, this organization operates a collection of well-regarded hotels that cater to both leisure and business travelers. The company emphasizes a professional work environment, prioritizing innovation, operational excellence, and employee development to maintain its competitive position in a fast-evolving market.

This position offers a full-time employment opportunity, with an annual compensation range of $80,000 to $85,000. The role specifically focuses on overseeing the overall management and operations of the hotel, utilizing strong leadership skills to maximize revenue, ensure profitability, and uphold high service standards. The ideal candidate will take charge of managing hotel staff effectively to achieve financial objectives, guest satisfaction, and foster positive employee relations.

In this key role, the hotel manager will not only support and respond positively to guest inquiries but also proactively address guest concerns, setting a strong service example for team members. The manager will collaborate closely with the sales team to meet the expectations of negotiated accounts and group bookings, ensuring thorough communication between departments guided by established group resumes and Banquet Event Orders. Additionally, there is an emphasis on active participation in sales efforts including handling walk-in tours or sales calls when necessary.

Effective labor and expense management form a critical part of the hotel manager's responsibilities, ensuring all operations stay within budgetary constraints. The role involves overseeing scheduled payroll, adjusting expenditures based on business fluctuations, and managing procurement according to approved vendor networks. Further, the manager will contribute to accounting tasks by adhering to company-specific internal controls and maintaining asset integrity.

Training and development are prioritized in this position, with responsibilities including the facilitation of new hire orientation, ongoing training program adjustments, and implementation of both company and brand-specific training initiatives. The manager will also lead interviewing, hiring, coaching, and performance management activities, providing timely feedback and motivation to enhance team productivity and morale.

Strong communication and organizational skills are essential, as the role demands regular team meetings, safety committee leadership, as well as quality assurance inspections to comply with brand standards and regulatory requirements. The manager plays an active role in fostering a clean and safe work environment while overseeing necessary reporting and follow-up on guest or employee incidents.

Candidates should possess 3 to 5 years of progressive hotel management experience, demonstrating the ability to multitask, solve problems effectively, and communicate across all levels within and outside the organization. This role requires a high school diploma or GED at minimum, with a college degree or equivalent experience preferred. The successful candidate will embody leadership, collaboration, and a commitment to hospitality excellence while driving operational success and guest satisfaction in a vibrant hotel environment.