Assistant General Manager of Operations

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio exceeding $15 billion in assets under management. The company boasts a global presence with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over three decades of industry expertise, Highgate has earned a reputation as a forward-thinking innovator in the hospitality sector. The company guides properties through every stage of the asset lifecycle, including planning, development, recapitalization, and disposition. Highgate is remarkable for its diverse collection of bespoke lifestyle hotel brands, legacy properties, and independent resorts, all enriched with contemporary programming and advanced digital technology initiatives. They employ industry-leading revenue management tools that adeptly track and predict dynamic market changes, ensuring superior asset performance and maximized value. With a seasoned executive leadership team and corporate offices globally, Highgate is a trusted partner for top-tier ownership groups and major hotel brands.

The Assistant General Manager position at the Residence Inn Salem, located at 640 Hawthorne Avenue, Salem, OR, is a crucial leadership role designed to enhance hotel profitability through focused revenue generation, stringent cost control, exceptional guest satisfaction, and employee development. This full-time role demands a hands-on approach to managing operational departments, conducting staff training, enforcing budgetary compliance, and fostering a positive team-oriented environment. The Assistant General Manager oversees fiscal responsibilities, including managing financial reviews, invoice processing, and forecasting, while ensuring the property’s physical upkeep through regular inspections and maintenance coordination. Additionally, they play a pivotal role in employee recruitment, training, performance appraisals, and disciplinary procedures adhering strictly to Highgate’s Standard Operating Procedures (S.O.P.s). This position requires proactive engagement in guest relations, sales activities, credit management, and security protocols, contributing significantly to the overall success and integrity of the hotel. The Assistant General Manager will also act as a key liaison during client visits and play an integral part in promoting a hospitable atmosphere that enhances the guest experience and drive profitability.

Job Requirements

High school diploma or equivalent
minimum 5 years of experience in hotel management or related field
strong communication and interpersonal skills
ability to work long hours as needed
ability to handle light physical work involving up to 20 pounds occasionally
excellent organizational skills
ability to follow company policies and standards
willing to participate in manager-on-duty coverage
ability to maintain professional appearance and grooming
must attend all required meetings and trainings
ability to work varied shifts based on hotel needs
ability to maintain confidentiality of information

Job Qualifications

At least 5-6 years of progressive experience in a hotel
bachelor's degree preferred
strong verbal and written communication skills
ability to effectively listen and address concerns
ability to multitask and prioritize departmental functions
maintain warm and friendly demeanor
ability to motivate and develop staff
knowledge of financial management and forecasting
experience conducting performance appraisals and employee discipline
familiarity with hospitality industry standards and procedures
strong problem-solving and analytical skills
ability to maintain confidentiality
commitment to compliance with hotel policies
ability to work flexible hours including long shifts when needed

Job Duties

Tour the operating departments daily making adjustments with department heads as needed
conduct weekly staff meetings including training sessions using Highgate Hotel standards
meet financial review deadlines and corporate programs in a timely manner
hold monthly financial reviews with all department managers and supervisors
ensure department heads maintain budgeted productivity and accounting procedures
develop managers through competency and corporate training programs
participate in manager-on-duty coverage as scheduled
maintain contact with and monitor management trainee development
enforce compliance with Highgate Hotel policies and train new managers
assist in the hotel budget process
ensure service standards training and compliance in all departments
foster a positive team-oriented environment focused on guest service
conduct regular inspections of rooms with housekeeping and engineering managers
oversee daily invoice processing
submit financial documents to Corporate Office timely
ensure cleanliness and maintenance via inspections and preventive maintenance
ensure employee attentiveness and courtesy to guests and colleagues
forecast monthly hotel financials and analyze data for accurate reforecasting
conduct management interviews and hiring per company procedures
perform executive committee performance appraisals and ensure managerial compliance
motivate, coach, counsel, and discipline management personnel according to S.O.P.s
perform duties as requested by Vice President or Regional Director
ensure fair and equitable treatment of employees
engage with clients and potential clients on property
maintain presence in public areas during peak times to assist guests
ensure hotel safe procedures and monthly audits are followed
conduct monthly credit meetings and enforce credit policies