Assistant General Manager / Lifestyle Coordinator

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $27.00 - $30.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive salary
Hybrid work
Flexible work arrangements
Work-life balance
Career growth opportunities
Training and mentorship
continued education support
cell phone stipend
Mileage reimbursement
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Pet savings
Pre-paid legal
Life insurance
voluntary life and disability insurance
Employee assistance program
401(k) retirement plan with company match
Financial and health education
Bereavement leave
Paid Time Off
Paid holidays

Job Description

Keystone Pacific Property Management, LLC is a distinguished property management firm headquartered in Irvine, California, with additional offices spanning Northern and Southern California, Colorado, and Idaho. Established in 1982, Keystone has established itself as an industry leader by delivering exceptional customer service and expert management solutions for a wide variety of community types, including planned-unit developments, condominiums, mixed-use properties, commercial enterprises, new project developments, large onsite communities, and master-planned association communities. The company is renowned for its commitment to excellence, innovative management practices, and fostering strong community connections that promote a high quality of life for residents across its portfolio.

Keystone Pacific Property Management prides itself on nurturing a supportive and value-driven environment for both employees and clients alike. Its dedication to empowering team members, encouraging professional growth, and promoting work-life balance has earned Keystone recognition as a certified Great Place to Work. This accolade reflects the company's mission to foster a workplace characterized by collaboration, open feedback, and opportunities for career advancement.

The position of Assistant General Manager at Keystone offers a unique and engaging opportunity for a motivated professional to join a dynamic team. Reporting directly to the General Manager and the Board of Directors, the Assistant General Manager acts as an essential ambassador to residents, embodying titles such as “Ambassador of Fun” and “Resident Connector.” This role is primarily responsible for designing, planning, and leading a diverse range of lifestyle activities, workshops, clubs, and special community events aimed at fostering resident engagement and enriching community life.

The Assistant General Manager also plays a vital support role to the General Manager by assisting with daily operations, providing administrative support, and serving as the backup leader during the GM’s absence. This role demands excellent interpersonal skills, creativity, and a proactive approach to community relations. As the frontline face for residents, this individual addresses resident inquiries and communication, encouraging robust participation in community programs.

Working at Keystone means access to a competitive salary, hybrid and flexible work arrangements, and a variety of employee benefits, including medical, dental, vision coverage, a 401(k) plan with company match, paid time off, and extensive support for career development. The Assistant General Manager role occasionally requires evening and weekend shifts, particularly when facilitating programs and events, making it ideal for someone passionate about community building and event management.

Keystone’s focus on creating vibrant, connected communities makes this role as rewarding as it is challenging. The successful candidate will have proven experience in facilities or event management roles, strong leadership abilities, and the aptitude to coordinate multiple projects while maintaining a positive and engaging environment. This role is well-suited for someone eager to develop their career within a reputable organization committed to excellence in property management and community development. Join Keystone to influence lives positively through fun and meaningful community engagement, professional growth opportunities, and being part of a company that truly values its people.

Job Requirements

  • Valid driver’s license with clean DMV record
  • reliable transportation and ability to drive to communities
  • experience overseeing recreational programs preferred
  • strong client service skills
  • proficiency in MS Office and HOA software
  • attention to detail
  • positive attitude
  • leadership and collaboration ability
  • strong interpersonal and communication skills
  • organizational and time management competence
  • ability to manage multiple priorities and deadlines
  • capability to work both independently and in teams
  • flexible work schedule availability including weekends and evenings
  • verifiable references
  • ability to pass background check

Job Qualifications

  • Must have at least two years of experience in facilities or events-related roles
  • high school diploma or GED required
  • bachelor’s degree preferred
  • excellent client service orientation
  • strong computer skills including MS Office and HOA software
  • strong attention to detail
  • positive attitude
  • leadership and collaboration skills
  • excellent interpersonal and relationship-building skills
  • strong verbal and written communication
  • effective organizational and time management skills
  • ability to work independently and as part of a team
  • willingness to work flexible schedules including weekends and evenings
  • verifiable references
  • ability to pass background check

Job Duties

  • Provide exceptional customer experience and lead by example
  • assist with front line service for residents’ needs
  • greet residents and guests making them feel welcome
  • update customer accounts in property management software
  • purchase equipment and supplies within budget
  • enforce HOA rules regarding membership, facilities, park, and amenities
  • support General Manager with administrative duties
  • oversee daily operations of lodge and community amenities
  • design and execute HOA communications
  • collect and distribute weekly announcements
  • maintain HOA website in coordination with Webmaster
  • manage event booking process
  • manage HOA club registration and scheduling
  • support e-newsletter creation and solicit content
  • write materials on HOA activities and events
  • research, plan, and implement lifestyle activities
  • promote recreational offerings
  • book amenities and secure equipment
  • keep residents updated on offerings
  • recruit and manage instructors, volunteers, and team members
  • manage programs and events budgets
  • produce calendars and brochures of events
  • submit invoices for payment
  • maintain records of recreational programs
  • assist with annual recreation budget
  • gather participant feedback
  • adhere to Keystone’s core values and mission
  • perform additional duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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