
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $22.75
Work Schedule
Flexible
Benefits
Work-life balance
Paid Time Off
hotel discounts
Free room nights
career growth
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Retirement Plan
quarterly bonuses
Semi-annual bonuses
Job Description
Drury Hotels is a highly regarded hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive and inclusive work environment. Located at 812 West I-65 Service Road South, Mobile, Alabama 36609, this establishment is part of the Drury Hotel chain, which has earned recognition as one of Newsweek's America's Greatest Workplaces for 2025. Drury Hotels prides itself on prioritizing work-life balance, career growth, health and well-being, retirement planning, and rewarding performance through incentives and bonuses. The company culture emphasizes respect, recognition, and opportunities for team members to grow within the organization, making it a place where individuals truly belong and can build long-lasting careers.
The Operations Leadership role at Drury Hotels is designed for dynamic individuals who are passionate about hospitality and guest service excellence. This position is responsible for leading all aspects of hotel operations while ensuring outstanding service delivery, team development, and business success. As a key member of the Operations Leadership team, the individual will provide expert leadership across all hotel departments, taking the lead in fostering an environment where guests' expectations are consistently exceeded. This role involves training, developing, and coaching team members to achieve their fullest potential and deliver seamless service.
Beyond day-to-day management, the Operations Leader is tasked with driving key business metrics, including quality, service, profitability, and team engagement. They act as role models in applying quality assurance best practices, ensuring that the hotel maintains high standards and continuously improves operational performance. The position offers flexible scheduling to promote a healthy work-life balance, along with competitive compensation and comprehensive benefits such as medical, dental, vision, life and disability insurance, a team member assistance program, and a company-matched 401(k) retirement plan.
This role is not only about managing processes but also about inspiring and motivating the team to uphold the brand's reputation for excellence. It supports career advancement opportunities through mentorship, cross-training, development plans, and management training programs, reinforcing Drury Hotels' commitment to promoting from within. The Operations Leadership role also includes eligibility for quarterly and semi-annual bonuses tied to hotel and company performance, reinforcing a culture of shared success. Overall, this position offers a unique opportunity for hospitality professionals to thrive in a supportive environment, make a real impact, and grow their careers with a reputable hotel brand that values its employees' contributions.
The Operations Leadership role at Drury Hotels is designed for dynamic individuals who are passionate about hospitality and guest service excellence. This position is responsible for leading all aspects of hotel operations while ensuring outstanding service delivery, team development, and business success. As a key member of the Operations Leadership team, the individual will provide expert leadership across all hotel departments, taking the lead in fostering an environment where guests' expectations are consistently exceeded. This role involves training, developing, and coaching team members to achieve their fullest potential and deliver seamless service.
Beyond day-to-day management, the Operations Leader is tasked with driving key business metrics, including quality, service, profitability, and team engagement. They act as role models in applying quality assurance best practices, ensuring that the hotel maintains high standards and continuously improves operational performance. The position offers flexible scheduling to promote a healthy work-life balance, along with competitive compensation and comprehensive benefits such as medical, dental, vision, life and disability insurance, a team member assistance program, and a company-matched 401(k) retirement plan.
This role is not only about managing processes but also about inspiring and motivating the team to uphold the brand's reputation for excellence. It supports career advancement opportunities through mentorship, cross-training, development plans, and management training programs, reinforcing Drury Hotels' commitment to promoting from within. The Operations Leadership role also includes eligibility for quarterly and semi-annual bonuses tied to hotel and company performance, reinforcing a culture of shared success. Overall, this position offers a unique opportunity for hospitality professionals to thrive in a supportive environment, make a real impact, and grow their careers with a reputable hotel brand that values its employees' contributions.
Job Requirements
- Passion to serve others and exceed our guests' expectations
- Bachelor's degree in hospitality, business, or related field preferred
- Minimum of one-year supervisory experience with demonstrated leadership success
- Hotel experience preferred
Job Qualifications
- Bachelor's degree in hospitality, business, or related field preferred
- Minimum of one-year supervisory experience with demonstrated leadership success
- Hotel experience preferred
- Passion to serve others and exceed guests' expectations
Job Duties
- Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
- Train, develop, and coach team members to achieve success in their roles
- Deliver on key business metrics of quality, service, profitability, and team
- Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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