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Assistant General Manager-HOTEL- Holiday Inn Express- Springfield
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,900.00 - $67,300.00
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Career Development
Advancement opportunities
Paid Time Off
health benefits
Travel Industry Discounts
Job Description
Merete is a distinguished company in the hospitality industry that values growth, opportunity, and inclusive work environments. This establishment is dedicated to fostering a supportive and welcoming workplace where diversity is not only recognized but embraced, ensuring all associates feel valued and empowered. Merete offers its employees more than just employment; it provides a gateway to a promising career filled with exciting challenges and professional development. Committed to maintaining an equitable workplace free from bias, Merete invites candidates from varied backgrounds to contribute to a vibrant and dynamic team. They prioritize development and service excellence to guests, associates, and the... Show More
Job Requirements
- Must pass criminal background check
- Valid driver license with acceptable DMV record for employer's insurance policy
- Ability to manage according to employment laws
- Ability to plan and organize work of others
- Ability to adjust schedule changes and cover shifts on short notice
- Able to work a variety of hours and shifts
- Effective time management including planning, prioritizing, delegating, and directing
- Strong verbal and written communication skills with associates, guests and management
- Follow all policies and constantly strive to improve operations
- Ensure prompt and courteous service
- Meet or exceed productivity standards
- Ability to communicate with guests and team members
- Follow all safety procedures
Job Qualifications
- Associate or bachelor's degree in hospitality management or business or 3 years of experience in hospitality industry with at least 1 year in a supervisory role
- Basic accounting knowledge including P&L statements, labor and cost control
- Prior cash handling experience
- Prior customer service experience
- Experience working with computers and operating keyboards
Job Duties
- Assist the hotel GM in developing short- and long-term operating plans
- Ensure compliance with hotel's policies and procedures
- Demonstrate positive leadership characteristics to inspire team members
- Investigate and resolve guest quality and service complaints
- Select, train, supervise, develop, schedule, discipline, and counsel team members
- Conduct performance evaluations
- Monitor payroll hours and reports
- Assign duties and inspect work
- Apply company handbook and employment laws fairly
- Coordinate repair and maintenance programs with GM and Maintenance
- Maintain lost and found log
- Complete required reports and paperwork such as forecasts and budgets
- Schedule and conduct departmental meetings
- Report unsafe conditions immediately
- Complete all other duties assigned by hotel GM
- Maintain regular and reliable attendance
- Promote respect, positivity and teamwork at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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