Assistant General Manager- Holiday Inn Express- Springfield
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $58,000.00
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Career Development
Paid Time Off
health benefits
Travel Industry Discounts
Job Description
Merete is a forward-thinking hospitality company dedicated to providing exceptional experiences within the travel and accommodation industry. Known for its supportive and inclusive workplace culture, Merete emphasizes the growth and development of its associates. With a focus on creating an environment where all employees feel welcomed and valued regardless of their background, Merete actively promotes diversity and equal opportunity employment. The company offers various positions geared toward career advancement and personal development in a vibrant and fast-paced industry. Merete's commitment to flexible scheduling, competitive pay, and comprehensive health benefits sets it apart as a desirable employer for professionals looking to flourish in the hospitality field.
As an Assistant General Manager at Merete, you will play a key role in assisting the General Manager in overseeing the daily operations of the hotel. This salaried, full-time position requires a hands-on leader who can manage multiple departments including Front Desk, Housekeeping, and the Breakfast Area to ensure top-tier service and operational efficiency. You will be responsible for enforcing company policies, training staff, and maintaining safety standards while fostering a positive work environment. Merete values leadership that inspires and motivates team members to excel in delivering guest services, handling guest concerns effectively, and ensuring overall satisfaction. Regular duties also involve supervising staffing activities such as scheduling, performance evaluations, and payroll monitoring to align with organizational goals. The company offers paid time off, health benefits, and travel industry discounts to enhance your employment experience. This role requires dedication, excellent organizational skills, and the ability to manage dynamic hotel operations in a manner that prioritizes guest experience and team collaboration. Whether you are developing short and long-term operational plans or addressing maintenance needs, your leadership will influence all aspects of hotel performance. If you are eager to contribute your skills in a dynamic, inclusive environment and grow your career within hospitality, Merete is the place to unlock your potential and achieve professional milestones.
As an Assistant General Manager at Merete, you will play a key role in assisting the General Manager in overseeing the daily operations of the hotel. This salaried, full-time position requires a hands-on leader who can manage multiple departments including Front Desk, Housekeeping, and the Breakfast Area to ensure top-tier service and operational efficiency. You will be responsible for enforcing company policies, training staff, and maintaining safety standards while fostering a positive work environment. Merete values leadership that inspires and motivates team members to excel in delivering guest services, handling guest concerns effectively, and ensuring overall satisfaction. Regular duties also involve supervising staffing activities such as scheduling, performance evaluations, and payroll monitoring to align with organizational goals. The company offers paid time off, health benefits, and travel industry discounts to enhance your employment experience. This role requires dedication, excellent organizational skills, and the ability to manage dynamic hotel operations in a manner that prioritizes guest experience and team collaboration. Whether you are developing short and long-term operational plans or addressing maintenance needs, your leadership will influence all aspects of hotel performance. If you are eager to contribute your skills in a dynamic, inclusive environment and grow your career within hospitality, Merete is the place to unlock your potential and achieve professional milestones.
Job Requirements
- Associate or bachelor’s degree in hospitality management or business or 3 years of experience in hospitality industry, including at least 1 year in a supervisory role
- Basic accounting knowledge such as P&L statements, labor and cost control
- Prior cash handling experience
- Prior customer service
- Experience working with computers and operating keyboards
- Must pass criminal background check
- Valid driver license with DMV Record acceptable to be insured driver on employer’s insurance policy
Job Qualifications
- Associate or bachelor’s degree in hospitality management or business or 3 years of experience in hospitality industry, including at least 1 year in a supervisory role
- Basic accounting knowledge such as P&L statements, labor and cost control
- Prior cash handling experience
- Prior customer service
- Experience working with computers and operating keyboards
- Must pass criminal background check
- Valid driver license with DMV Record acceptable to be insured driver on employer’s insurance policy
Job Duties
- Assist the hotel GM in developing short- and long-term operating plans
- Ensure compliance with hotel’s policies and procedures
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards
- Investigate and resolve guest’s quality and service complaints
- Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures
- Conduct performance evaluations
- Monitor payroll hours and reports
- Assign duties and inspect work
- Apply the company handbook and employment and labor laws in a fair and equitable manner
- Coordinate with hotel GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas
- Maintain lost and found log
- Complete reports paperwork such as forecasts, annual budgets, actions plan
- Attend, schedule and conduct departmental meetings
- Report any unsafe conditions immediately
- Complete all other duties assigned by hotel GM
- Regular and reliable attendance and punctuality are essential functions of this position
- Treat others with respect and behave in a manner that is positive, productive and encourages teamwork at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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