Assistant General Manager - Durham, NC

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

quarterly bonuses

free on-shift meals

Unlimited fountain beverages

Paid vacation

Sick Time

Holidays

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Pet insurance

401(k) with match

career advancement

Leadership development

tuition discounts

Team member rewards

Team Member Assistance Program

Job Description

Panera Bread is a well-established bakery-cafe chain known for its warm, inviting atmosphere and commitment to delivering high-quality food and exceptional service to its customers. As a leading brand in the fast-casual dining industry, Panera has built a reputation for its freshly baked breads, delicious sandwiches, salads, and beverages, emphasizing wholesome ingredients and community-centered values. With a dedication to nurturing a positive workplace culture, Panera values its employees and leadership teams, encouraging growth, collaboration, and a spirit of fun and inclusiveness throughout their bakery-cafes.

As an Assistant General Manager at Panera, you will step into a dynamic leadership role pivotal to the success of your neighborhood bakery-cafe. In this role, you will work closely alongside the General Manager to inspire and guide your team while ensuring smooth daily operations that meet the brand’s quality and service standards. Your responsibilities will include managing staffing, motivating and engaging employees, and fostering a culture of development and exceptional guest experiences. You will have the opportunity to make impactful decisions, support hiring and training activities, and uphold Panera’s commitment to safety and operational excellence.

Joining Panera as an Assistant General Manager means becoming part of an organization that celebrates purposeful leadership and offers robust support and benefits. You will enjoy competitive pay with eligibility for quarterly bonuses, free on-shift meals including unlimited fountain beverages, and paid vacation, sick time, and holidays to support your work-life balance. Panera also offers a comprehensive benefits package, including medical, dental, vision, life, and pet insurance, as well as a 401(k) plan with matching contributions. Career advancement and leadership development opportunities are key highlights, alongside tuition discounts and team member rewards that recognize your dedication and achievements.

The role demands a flexible schedule, including nights and weekends, in a fast-paced environment that values your proactive approach to solving challenges and creating a welcoming space for both team members and guests. If you are passionate about service, possess strong business acumen, and thrive in a team-oriented leadership position, this career path with Panera will enable you to grow professionally while making a meaningful difference in your community. At Panera, the best part of bread is sharing it, and as an Assistant General Manager, you will be at the heart of that shared success, driving growth, and creating memorable experiences every day.

Job Requirements

minimum age 18 years of age
1+ years of restaurant management experience preferred
servsafe certification or ability to achieve
proven ability to drive positive results through strong business acumen
proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
flexible hours including nights and weekends
ability to lift, carry, push, or pull objects 50 pounds
capability to stand and walk for up to 6 hours
must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment
any job offer for this position is conditional upon the results of a background check
be an ambassador of Panera’s Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working and winning as a team, having fun and celebrating success, and seeing the best in others

Job Qualifications

minimum 18 years of age
1+ years of restaurant management experience preferred
servsafe certification or ability to achieve
proven ability to drive positive results through strong business acumen
proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
strong communication and leadership skills
ability to work flexible hours including nights and weekends
passion for creating exceptional guest experiences

Job Duties

support your general manager by making key decisions and problem solving
plan and manage staffing needs, shift scheduling, people development, career development, and succession planning
support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team
assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met
partner with the general manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & behaviors
work as a team to ensure every guest is delighted by the quality of our food, service, and our team
build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team
follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives
ensure team members follow company policies and procedures and comply with all federal, state and local regulations
maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards
assist your general manager in maintaining the bakery-cafe’s overall costs and inventory
help build our culture of warmth, belonging, growth, and trust