Assistant General Manager - Colcord Hotel at Colcord Hotel Oklahoma City, OK

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

The Colcord Hotel, located in Oklahoma City, OK, is a distinguished and historic hotel known for its exceptional hospitality, elegant accommodations, and commitment to delivering outstanding guest experiences. Renowned for blending classic charm with modern amenities, the Colcord Hotel caters to both leisure and business travelers seeking a premier destination with exceptional service and a welcoming atmosphere. As a landmark in the city, the hotel prides itself on its rich history, attention to detail, and personalized guest services, making it a preferred choice in the competitive hospitality industry.

The role of Assistant General Manager at the Colcord Hotel... Show More

Job Requirements

Associate or Bachelor’s degree preferred
Previous experience in hotel operations or management preferred
Working knowledge of Microsoft Office products
Valid driver’s license and acceptable driving record
Strong leadership and management abilities
Ability to handle guest complaints effectively
Flexibility to work varied schedules including holidays and weekends
Physical ability to stand for extended periods and perform manual tasks
Excellent communication and interpersonal skills
Commitment to maintaining a professional image

Job Qualifications

Associate or Bachelor's degree preferred
Hilton experience preferred
Intermediate knowledge of overall hotel operations
Working knowledge of Microsoft Office including Word, Excel, and Outlook
Valid driver’s license with acceptable driving history
Demonstrated leadership and professional image
Strong management and delegation skills
Accuracy and thoroughness in work
Ability to manage difficult guest situations
Flexibility and adaptability to new methods and procedures
Excellent interpersonal and customer service skills
Effective oral and written communication skills
Ability to foster commitment, team spirit, and trust

Job Duties

Assist the General Manager in leading departmental teams in the development and implementation of property-wide strategies
Oversee the Front Office and other hotel departments to ensure optimal service and hospitality
Assist in preparation of forecasts and reports and assist in budget development, implementation, and monitoring
Review financial statements, sales, and activity reports to measure productivity and identify areas for improvement
Monitor and maintain front office systems and equipment for optimum performance
Ensure a viable key control program is in place
Provide a safe working environment in compliance with OSHA/MSDS
Assist in providing leadership to hotel associates and inspire achievement of customer service goals
Monitor guest satisfaction scores and develop action plans to improve service
Resolve guest complaints and anticipate potential problems
Assist employees in understanding and exceeding guest needs and expectations
Ensure appropriate staffing levels to exceed guest expectations
Assist with guest service training including service recovery and upselling opportunities
Assist with interviewing, selection, training, scheduling, coaching, and support of associates
Set clear performance expectations for managers and staff
Work with HR for timely orientations and trainings
Address employee concerns proactively
Provide performance assessments and recognition
Assist team supervisors with coaching and counseling
Maintain open door policy and timely involvement with HR
Lead by example demonstrating confidence, energy, and enthusiasm
Solicit feedback for continuous improvement
Ensure hotel meets quality standards across all departments
Serve on the hotel’s safety committee

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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