Assistant General Manager CA

Bakersfield, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $25.75

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar chain renowned for its wings, sauces, and vibrant atmosphere. Established with a mission to provide an entertaining dining experience centered around quality food, beverage, and excellent service, Buffalo Wild Wings has grown to become a favorite destination for sports enthusiasts and families alike. The company's commitment to maintaining high standards of quality, cleanliness, and guest satisfaction creates a dynamic and exciting workplace for its employees. Buffalo Wild Wings is dedicated to innovation in menu offerings and promotions, ensuring the brand stays competitive and relevant in the hospitality industry. This company prides itself on fostering a team-oriented environment where growth, development, and high performance are encouraged and rewarded.

The role of the Assistant General Manager (AGM) at Buffalo Wild Wings is critical for ensuring the smooth and successful operation of the restaurant. The AGM supports the General Manager in overseeing all daily activities of the restaurant, working hand-in-hand to maintain a safe and enjoyable environment for both guests and team members. This is a hands-on leadership position that requires operational expertise, strong people management skills, and a keen focus on optimizing revenue and profitability through strategic management practices. The role involves not only supervising shift operations but also collaborating closely with department managers to drive team performance and foster a positive work culture.

Specific responsibilities include assisting with staffing and recruitment plans, motivating and coaching team members, and conducting weekly manager meetings driven by clear goals and communication. The AGM plays an active role in guest relations by handling complaints promptly and ensuring the guests' experience remains consistently excellent. Operational oversight extends to quality control, adherence to recipes and portion sizes, and maintaining cleanliness and safety standards. Furthermore, the AGM is tasked with analyzing restaurant performance metrics such as profit and loss statements and quality service audits, using data to identify opportunities and implement action plans effectively.

The Assistant General Manager also collaborates in budget creation and management, empowering department managers with the tools and knowledge to meet profitability targets. The position demands a candidate who is energetic, detail-oriented, and able to handle multiple priorities in a fast-paced environment. Candidates are expected to have a high school diploma or equivalent, a valid driver's license for unit travel, and the physical capability to lift 50 pounds regularly. At Buffalo Wild Wings, the AGM completes a management certification program and gains comprehensive experience by managing all key departments including hospitality, bar, and front-of-house operations. This role offers significant career growth opportunities and is essential for maintaining the brand's reputation and operational excellence.

Job Requirements

completion of high school education or equivalent
minimum of 2 years restaurant or retail management experience
valid driver’s license
ability to lift 50 pounds regularly
satisfactory background check
completion of Buffalo Wild Wings Management Certification program
successful management experience in all key restaurant departments
strong organizational and communication skills
motivation to create fun and exciting environment

Job Qualifications

high school education or equivalent
minimum of 2 years restaurant or retail management experience
experience managing a restaurant with a full bar preferred
completion of Buffalo Wild Wings Management Certification program
proven ability to manage multiple priorities in fast paced environment
strong organizational skills and attention to detail
professional written and verbal communication skills
demonstrated capability to create engaging and fun environment
skilled in basic mathematical computations
experience managing each department including greeter/cashier, hospitality, bar and HOH for minimum three periods each

Job Duties

assist general manager with overall restaurant staffing planning
assist other managers with hiring decisions for all departments
conduct informed and focused weekly manager meetings in partnership with the general manager
create, develop and implement incentive programs and contests with department managers
motivate team members to participate in company promotions
provide regular performance feedback and timely appraisals to managers and team members
coach other managers on performance management practices
assist with ongoing performance management and development of department managers
identify techniques to attract new guests
manage the restaurant’s guest comment and complaint program
ensure adherence to new food product rollouts and company standards
communicate areas of opportunity to department managers
teach and coach team on quality, service, cleanliness and inventory management
analyze restaurant performance metrics and develop action plans
conduct administrative manager functions including inventory and invoices
monitor and manage repair and preventative maintenance programs
hold department managers accountable for cost control
maintain proper inventory levels
facilitate departmental meetings and communications
establish sales projections and budgets
understand and act on P&L statements
assist in creation and development of annual restaurant budget
teach department managers to meet profit goals and troubleshoot issues
complete other assigned duties as required