Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
travel benefits
Job Description
Hilton Grand Vacations is a leading hospitality company specializing in vacation ownership and timeshare resorts. As part of the Hilton family, Hilton Grand Vacations operates with a commitment to delivering exceptional guest experiences, combining luxury accommodations with memorable vacation services. Dedicated to innovation and a culture of excellence, the company focuses on creating lasting memories for its guests while fostering a rewarding workplace for its team members. Hilton Grand Vacations is known for its robust portfolio of resorts, each designed to offer comfort, style, and world-class amenities in sought-after destinations.
The Assistant General Manager position at Hilton Grand Vacations on the Boulevard presents an exciting leadership opportunity for experienced hospitality professionals. This full-time role is tailored for individuals passionate about the hospitality industry and eager to advance their careers in a dynamic and supportive environment. The Assistant General Manager is a key leadership figure, responsible for overseeing multiple departments to ensure smooth, efficient, and high-quality operations. This role demands hands-on leadership and a strategic mindset focused on aligning operational performance with the company’s distinguished service culture.
In this capacity, the Assistant General Manager will execute duties that drive the success of the resort, encompassing financial oversight, quality assurance, team development, and community engagement. The role offers the chance to lead various teams, including Food & Beverage, Front Desk, Housekeeping, and Spa operations, underscoring the broad scope of responsibility and influence offered by the position. Candidates will bring professionalism, operational expertise, and strong communication skills to cultivate an environment where both employees and guests thrive.
The successful candidate will take charge of budgeting and cost controls, ensuring that the resort operates within financial targets while delivering excellent service standards. Regular property inspections and proactive problem-solving are essential to maintaining the high standards guests expect. Furthermore, this role emphasizes developing leadership capabilities within seven department heads, promoting growth and accountability across teams.
Community involvement and team member engagement are also critical facets of this position. Leading initiatives such as the Grand Impact Committee and regular leadership meetings keeps the workplace connected, motivated, and aligned with strategic goals. Hilton Grand Vacations offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan, paid time off starting from day one, and exclusive travel privileges—an attractive offer that speaks to its commitment to employee well-being and satisfaction.
For seasoned professionals with a minimum of seven years in large-scale resort operations and over five years in managerial positions, this role is an excellent fit. Experience in timeshare operations and multi-departmental leadership is required, along with expertise in safety, security, budgeting, and project management. Hilton Grand Vacations values diversity and equal opportunity employment, ensuring inclusive support and accommodation throughout the hiring process. Join Hilton Grand Vacations on the Boulevard and be part of a team committed to hospitality excellence and exceptional career growth opportunities.
The Assistant General Manager position at Hilton Grand Vacations on the Boulevard presents an exciting leadership opportunity for experienced hospitality professionals. This full-time role is tailored for individuals passionate about the hospitality industry and eager to advance their careers in a dynamic and supportive environment. The Assistant General Manager is a key leadership figure, responsible for overseeing multiple departments to ensure smooth, efficient, and high-quality operations. This role demands hands-on leadership and a strategic mindset focused on aligning operational performance with the company’s distinguished service culture.
In this capacity, the Assistant General Manager will execute duties that drive the success of the resort, encompassing financial oversight, quality assurance, team development, and community engagement. The role offers the chance to lead various teams, including Food & Beverage, Front Desk, Housekeeping, and Spa operations, underscoring the broad scope of responsibility and influence offered by the position. Candidates will bring professionalism, operational expertise, and strong communication skills to cultivate an environment where both employees and guests thrive.
The successful candidate will take charge of budgeting and cost controls, ensuring that the resort operates within financial targets while delivering excellent service standards. Regular property inspections and proactive problem-solving are essential to maintaining the high standards guests expect. Furthermore, this role emphasizes developing leadership capabilities within seven department heads, promoting growth and accountability across teams.
Community involvement and team member engagement are also critical facets of this position. Leading initiatives such as the Grand Impact Committee and regular leadership meetings keeps the workplace connected, motivated, and aligned with strategic goals. Hilton Grand Vacations offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan, paid time off starting from day one, and exclusive travel privileges—an attractive offer that speaks to its commitment to employee well-being and satisfaction.
For seasoned professionals with a minimum of seven years in large-scale resort operations and over five years in managerial positions, this role is an excellent fit. Experience in timeshare operations and multi-departmental leadership is required, along with expertise in safety, security, budgeting, and project management. Hilton Grand Vacations values diversity and equal opportunity employment, ensuring inclusive support and accommodation throughout the hiring process. Join Hilton Grand Vacations on the Boulevard and be part of a team committed to hospitality excellence and exceptional career growth opportunities.
Job Requirements
- Minimum 7 years of experience in large-scale resort operations
- At least 5 years of hospitality-related experience
- 5 or more years in a managerial or director-level position
- Experience in timeshare operations
- Leadership experience across Food and Beverage, Front Desk, Housekeeping, and Spa operations
- Strong communication skills
- Experience in safety, security, and risk management
- Knowledge of finance, budgeting, scheduling, payroll, and project management
- Ability to build and maintain high-engagement service culture
- Proficiency with relevant computer software
Job Qualifications
- Minimum 7 years of hands-on experience in large-scale resort operations
- At least 5 years of related hospitality experience
- 5+ years in a managerial or director-level role
- Previous experience in timeshare operations required
- Hands-on leadership experience across Food and Beverage, Front Desk, Housekeeping, and Spa operations
- Proven ability to lead multiple departments within day-to-day resort operations
- Exceptional verbal and written communication abilities
- Proven experience in safety, security, and risk management
- Strong understanding of finance, budgeting, scheduling, payroll, and project management
- Demonstrated ability to build and sustain a high-engagement service culture
- Proficient in relevant computer systems and software
Job Duties
- Builds and leads Association(s) operating and retail budgets
- Develops and maintains cost and labor controls
- Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property
- Determines most appropriate and efficient method to address and seek innovative solutions
- Monitor daily service levels in customer interactions
- Remains alert to potential problems or areas of concern, ensuring appropriate action
- Coaches, guides, and directs seven (7) department leaders
- Counsels direct reports on job-related matters
- Guides and advises employees to achieve established goals and objectives
- Leads engagement activities with the community and the region
- Champion of the Grand Impact Committee for the property
- Lead daily leadership stand up meetings
- Participate in department-specific meetings
- Lead monthly staff meetings for the Executive Leadership
- Lead quarterly team member town hall events and engagement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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