Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
travel benefits
Job Description
Hilton Grand Vacations is a leading hospitality company specializing in timeshare resorts and vacation experiences worldwide. Renowned for blending the quality and service associated with the Hilton brand with the unique needs of vacation ownership, Hilton Grand Vacations operates in vibrant locations including resorts, hotels, and luxury properties. With a commitment to excellence, innovation, and guest satisfaction, the company is focused on delivering memorable experiences to its members and guests. Their properties are designed to offer comfort, convenience, and a high level of service, making every stay exceptional.
Hilton Grand Vacations on the Boulevard is currently seeking an experienced and passionate Assistant General Manager to join their dynamic team. This full-time role provides an excellent opportunity for individuals seeking to leverage their hospitality and leadership skills within a fast-paced and rewarding environment. The Assistant General Manager will act as a key leader, overseeing multiple operating departments to ensure smooth, efficient, and high-quality operations. This position requires a hands-on approach to management, with direct involvement in daily inspections, team engagement, budget oversight, and fostering a service-oriented culture.
The role’s primary responsibilities involve managing both operational and financial aspects of the resort, including building and leading association operating and retail budgets while maintaining cost and labor controls. The Assistant General Manager is expected to maintain impeccable quality standards by conducting thorough inspections of units, buildings, and grounds, addressing any deficiencies, and seeking innovative solutions to operational challenges. Monitoring daily service levels and responding proactively to potential issues ensures that guest satisfaction remains at the forefront.
A critical element of this leadership position is the development and mentoring of department leaders. The incumbent will coach, guide, and counsel seven department leaders, offering advice and support on job-related matters to achieve both personal and organizational goals. Engagement with team members extends beyond operational oversight, encompassing community involvement and active participation in leadership meetings and staff events, fostering a vibrant workplace culture.
Hilton Grand Vacations offers a comprehensive benefits package to full-time team members, including medical, dental, and vision insurance, a 401K plan, paid time off (PTO), and exceptional travel benefits available from day one of employment. The Assistant General Manager role is ideal for candidates with considerable experience in large-scale resort operations, timeshare management, and a strong background in hospitality. Exceptional communication skills, a proven track record in safety and risk management, and proficiency with relevant computer software are essential.
This position not only provides a platform for career growth within the hospitality industry but also allows the individual to make a significant impact on team engagement and guest experience, embodying the Hilton Grand Vacations commitment to excellence and innovation.
Hilton Grand Vacations on the Boulevard is currently seeking an experienced and passionate Assistant General Manager to join their dynamic team. This full-time role provides an excellent opportunity for individuals seeking to leverage their hospitality and leadership skills within a fast-paced and rewarding environment. The Assistant General Manager will act as a key leader, overseeing multiple operating departments to ensure smooth, efficient, and high-quality operations. This position requires a hands-on approach to management, with direct involvement in daily inspections, team engagement, budget oversight, and fostering a service-oriented culture.
The role’s primary responsibilities involve managing both operational and financial aspects of the resort, including building and leading association operating and retail budgets while maintaining cost and labor controls. The Assistant General Manager is expected to maintain impeccable quality standards by conducting thorough inspections of units, buildings, and grounds, addressing any deficiencies, and seeking innovative solutions to operational challenges. Monitoring daily service levels and responding proactively to potential issues ensures that guest satisfaction remains at the forefront.
A critical element of this leadership position is the development and mentoring of department leaders. The incumbent will coach, guide, and counsel seven department leaders, offering advice and support on job-related matters to achieve both personal and organizational goals. Engagement with team members extends beyond operational oversight, encompassing community involvement and active participation in leadership meetings and staff events, fostering a vibrant workplace culture.
Hilton Grand Vacations offers a comprehensive benefits package to full-time team members, including medical, dental, and vision insurance, a 401K plan, paid time off (PTO), and exceptional travel benefits available from day one of employment. The Assistant General Manager role is ideal for candidates with considerable experience in large-scale resort operations, timeshare management, and a strong background in hospitality. Exceptional communication skills, a proven track record in safety and risk management, and proficiency with relevant computer software are essential.
This position not only provides a platform for career growth within the hospitality industry but also allows the individual to make a significant impact on team engagement and guest experience, embodying the Hilton Grand Vacations commitment to excellence and innovation.
Job Requirements
- Minimum seven years of hands-on experience in large-scale resort operations
- at least five years of related hospitality experience
- five plus years in a managerial or director-level role
- previous experience in timeshare operations required
- exceptional verbal and written communication abilities
- proven experience in safety, security, and risk management
- strong understanding of finance, budgeting, scheduling, payroll, and project management
- demonstrated ability to build and sustain a high-engagement service culture
- proficient in relevant computer systems and software
Job Qualifications
- Minimum seven years of hands-on experience in large-scale resort operations
- at least five years of related hospitality experience
- five plus years in a managerial or director-level role
- previous experience in timeshare operations required
- exceptional verbal and written communication abilities
- proven experience in safety, security, and risk management
- strong understanding of finance, budgeting, scheduling, payroll, and project management
- demonstrated ability to build and sustain a high-engagement service culture
- proficient in relevant computer systems and software
- preferred prior leadership experience in guest service and food and beverage
Job Duties
- Builds and leads association operating and retail budgets
- develops and maintains cost and labor controls
- conducts daily inspections of units, buildings, and grounds noting deficiencies
- determines efficient methods and seeks innovative solutions
- monitors daily service levels in customer interactions
- remains alert to potential problems and ensures appropriate action
- coaches, guides, and directs seven department leaders
- counsels direct reports on job-related matters
- guides and advises employees to achieve goals
- leads engagement activities with the community and region
- champions the Grand Impact Committee
- leads daily leadership stand up meetings
- participates in department-specific meetings
- leads monthly staff meetings for executive leadership
- leads quarterly team member town hall events and engagement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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