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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
travel benefits
Job Description
Hilton Grand Vacations is a leading hospitality company specializing in timeshare resorts and vacation experiences worldwide. Renowned for blending the quality and service associated with the Hilton brand with the unique needs of vacation ownership, Hilton Grand Vacations operates in vibrant locations including resorts, hotels, and luxury properties. With a commitment to excellence, innovation, and guest satisfaction, the company is focused on delivering memorable experiences to its members and guests. Their properties are designed to offer comfort, convenience, and a high level of service, making every stay exceptional.
Hilton Grand Vacations on the Boulevard is currently seeking an experienced a... Show More
Hilton Grand Vacations on the Boulevard is currently seeking an experienced a... Show More
Job Requirements
- Minimum seven years of hands-on experience in large-scale resort operations
- at least five years of related hospitality experience
- five plus years in a managerial or director-level role
- previous experience in timeshare operations required
- exceptional verbal and written communication abilities
- proven experience in safety, security, and risk management
- strong understanding of finance, budgeting, scheduling, payroll, and project management
- demonstrated ability to build and sustain a high-engagement service culture
- proficient in relevant computer systems and software
Job Qualifications
- Minimum seven years of hands-on experience in large-scale resort operations
- at least five years of related hospitality experience
- five plus years in a managerial or director-level role
- previous experience in timeshare operations required
- exceptional verbal and written communication abilities
- proven experience in safety, security, and risk management
- strong understanding of finance, budgeting, scheduling, payroll, and project management
- demonstrated ability to build and sustain a high-engagement service culture
- proficient in relevant computer systems and software
- preferred prior leadership experience in guest service and food and beverage
Job Duties
- Builds and leads association operating and retail budgets
- develops and maintains cost and labor controls
- conducts daily inspections of units, buildings, and grounds noting deficiencies
- determines efficient methods and seeks innovative solutions
- monitors daily service levels in customer interactions
- remains alert to potential problems and ensures appropriate action
- coaches, guides, and directs seven department leaders
- counsels direct reports on job-related matters
- guides and advises employees to achieve goals
- leads engagement activities with the community and region
- champions the Grand Impact Committee
- leads daily leadership stand up meetings
- participates in department-specific meetings
- leads monthly staff meetings for executive leadership
- leads quarterly team member town hall events and engagement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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