Assistant General Manager at Hyatt Place

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,304.00 - $80,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Training and Development

flexible schedule

Job Description

Hyatt Place is a renowned hospitality brand that prides itself on superior guest experiences facilitated by attentive and caring associates. The hotel operates as a full-service establishment catering to a diverse clientele, from business travelers to vacationing families, delivering convenient services with a focus on quality and efficiency. Hyatt Place is committed to maintaining a high standard of hotel operations, guest satisfaction, and employee satisfaction. The hotel's leadership team is dedicated to cultivating a collaborative environment where each associate is empowered to contribute meaningfully to the guest experience and overall business success. This position is part of Hyatt Place's management... Show More

Job Requirements

College degree preferred or 4 years of related experience and/or training or an equivalent combination of experience and education
Excellent English speaking, reading, and writing skills
Bilingual - English and Spanish
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Possesses excellent leadership skills, analytical, and computer skills
Possesses a passion for guest service and the ability to collaborate with other departments and contribute to a harmonious work environment
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Available to work a flexible schedule, including evenings, weekends, and holidays

Job Qualifications

College degree preferred or 4 years of related experience and/or training or an equivalent combination of experience and education
Excellent English speaking, reading, and writing skills
Bilingual - English and Spanish
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors
Possesses excellent leadership skills, analytical, and computer skills
Passion for guest service and the ability to collaborate with other departments and contribute to a harmonious work environment
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Available to work a flexible schedule, including evenings, weekends, and holidays

Job Duties

Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
Attracts, retains, and motivates the employees
hires, trains, develops, empowers, coaches, and counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and terminates, as appropriate
Maintains accurate records including assisting in the overview of month-end process, closing of financial statements, accounts receivable and payables, and weekly and monthly reporting as designated by the absence or direction of the hotel General Manager
Assists the hotel General Manager in developing, implementing, and managing the department's annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations
Conducts or assists in conducting Staff Meetings and All Associate Meetings
Responsible for oversight of all departments in the hotel as deemed appropriate by the hotel General Manager
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Receives and resolves or assists in resolving guest complaints and employee issues
Performs functions of the General Manager in their absence
Covers shifts in all departments as scheduled by the General Manager
Assists with sales and marketing efforts as directed
Answers inquiries pertaining to hotel policies and services
Leads and maintains the hotel Safety Program to ensure the appropriate protection for all hotel guests, staff members, and company assets
Serving as a fully trained resource on all relevant systems, including Opera, Colleague Advantage, Reserve, BOB, and all third-party booking platforms
Being fully proficient in all front office roles, including Front Desk Agent, Supervisor, and Night Auditor, and stepping in as needed to support operations
Assisting with front office team training, scheduling, and ongoing performance support to ensure consistent delivery of service excellence
Supporting the Front Office Manager in achieving departmental goals, ensuring alignment with brand standards and property objectives
Overseeing daily Food & Beverage operations to ensure efficiency, quality, and consistency across all F&B outlets
Ensuring exceptional service and guest satisfaction
Managing menus, inventory, purchasing, and vendor relationships
Leading, training, and scheduling F&B staff to maintain optimal performance
Monitoring and managing budgets, labor, and expenses to maximize profitability
Ensuring compliance with health, safety, and brand standards
Reviewing financial reports and implementing strategies for cost control and revenue growth

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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